better go to his shop and demand a new one.. ill be super pissed if this happens to me.. u should hv also open the unit and see if got defect bfr accepting it even tho u paid..

sure boh bro storm88.. u let people open an unboxed & sealed box, make inspection bfr making payment.? first i heard frm a pc shop lo. what happens if thy dont like wat thy see? dont tell me everyone tat opens the box will definitely buy it? but if u do thn hv to respect your way of conduct. but thn again all those seals can always be replaced.. making it hv the authentic feel...

anyways give change to thse buyers bro.. ladies ler.. how much thy know how to check a laptop.. unless u tell me ur staff was there to look at the laptop and thy didnt noticed the sides of the laptop and was thn inflected by the owner after leaving the shop... since u claim that your staff will guide the customer to use the laptop. i'm sure thy would hv given it a tourer inspection bfr handing it to the buyer right?