Errmmm That's why never buy brands with bad service especially IBM that will be Lenovo . Always buy Dell, They have a great service record until your warranty finishes and then u need to go to them. If your casing break also call them tomorrow they come change casing for you trust me. My company have 14000 PC's and my home has dell too. Last year I said to dell my Alienware Monitor sometimes flicker after 1 year ++ . 2 Days later a man came and gave me a new one. not open in the box and took back the old one. If anyone need help with hardware or advice for buying products feel send me a PM. And I have a shop too . HeHe in USJ.