Summoning storm88

Remember, 1 to 1 exchange is between the seller and the customer, NOT the supplier/distributor OKAY?

Sounds like this btw: https://forum.lowyat.net/topic/3054724

Thing about 1 to 1 exchange is that the buyer can get an exchange on the spot with the seller (if there's stock) so that there is no hassle to go through the process of RMA. It is unfair for the buyer that if the product he/she purchased is faulty the next day (or within a short period of time like 7 days for example), the buyer has to be inconvenienced by the standard RMA process. The events of defective/faulty products is definitely a risk that has to be borne by the seller and they definitely know this very wel. However, the conditions that warrant a 1 to 1 exchange is still questionable and I guess it is up to the Terms and Conditions that is set by the seller.

I'm pretty sure the buyer can still go straight to the distributor to get it RMA-ed or highly likely exchanged but I guess it might not be as quick as 1 to 1 exchange with the seller.

Anyhow, I hope the seller keeps to his words and live up to his business ethics

p/s: Yes, seller seems to be a Lenovo Gold Partner or something

This post has been edited by -kytz-: Dec 28 2013, 10:45 PM

That is very vague, please explain in more detail

Harvey Norman?

NO.

Harvey Norman's 1 to 1 exchange policy for expensive items such as laptops is to be done with approval/inspection from the Service Centre. I got to know of this when I purchased my laptop from HN a few days ago..