QUOTE(storm88 @ Dec 29 2013, 10:20 AM)
Sorry for not answering your call in the first place as i was busy at the time.
BUT Let me answer your question.
1. We honour the 1-1 exchange WHEN it is a hardware failure. Is yours a hardware failure? NO
2. I don't remember if i told you 7-7 from us immediately also, isn't it?
3. Yes, my staff didn't lied to you we are of our stock, and yes also Lenovo change procedure by last year. Believe it anot, you may call lenovo to check.
4. We decline your request base on the below points:
a. Sorry for the straight forward of my staff but she had her point, you had your unit check thru out (yes, you were very detail in the checking process) You are given time to check at our store, and we asked you to check properly. And in deed you taken your time, so we came to conclude that you accepted the machine
b. We advise you to take to Service center for applying a request if it's faulty but you kept refusing to do so. Your total denial make us DOUBT why you don't want to do so.
c. To extend to the point above, WE are not service center, thus we don't know if your case is consider a claimable case or not. Therefore we ask you to send it to Service centre. Without the problem being justify, we can't do anything
To sum things up:
Let me tell you an experience which i got cheated up by customer, who was a lenovo Y500 series buyer like you.
We are not the first day in selling laptop, but we encounter a case that:
a LYN customer also, bought a new set from us, left happily but call back on the 5th day complain product failure. AFter we done the 1-1 exchange then we realise the end user damage which I didn't realise earlier. We have to fork out $ for Service center to do the repair but the damage was done by customer.
Thanks to the inresponsible and not honest buyer's unpleasant happenings, then realising the fact customer has to send to service center to claim 1-1 exchange.
I was so pissed off and change our 1-1 exchange policy ever since.
For your info, we still honor 1-1 exchange when :
1. ON THE SPOT of opening of box,
2. obvious hardware failure within 7 days of purchase,
3. Checked and certified by LENOVO SERVICE CENTER. (For those case that had left our store and we can't justify if its a failure, it has to be sent to service center to do justification.)
So, hope above point answer your questions already that
One more thing to add
We always ask customer to open the box to check even if buyer feel no need. We gave you time at our shop and even recommend you to sit down and check carefully.
And, our shop is very bright（we use 9 x ULTRA BRIGHT bulbs in the less than 400 square feet range) and well arranged at the half front(OH you are the only one who complain it's dark and messy， while 99% of our other customer praised we have a good deco
)
please TS Starter, Don't make yourself become a people who 姓赖 ok?
(meaning people who likes to make false accusation) For the first time you contacted us you had already been making few of unreasonable complain on us even before you made your purchase.
Your earlier act has alerted me to take precaution steps to protect myself.
1st of all pls don't be rude. i'm not rude to u. & don't post anything in chinese becoz i don't understand it.
i came with a friend that day. & we are both females. how much we know how to check hardwares?
1. u never mention ONLY hardware failure. both me & my friend didn't hear this. thats why when we heard got 7 days 1 to 1. we just take it & come back within 7 days if any problem. i only call u yesterday because i have no experience in this. so i ask if this gap on the lid is acceptable or not in the forum. & people advise i should send back. i didn't just simply send it back to u & make a claim against u.
2. i don't understand what u mean
3. i never said your staff lied. sorry i'm still not sure this 1 to 1 is between seller & buyer or seller & manufacturer. but if i read what kytz post correctly it should be between seller & buyer. so u r seller. y ask me go to service centre.
4a) i was there long because we start up the machine & it went to setting process & you keep telling us 1st time boot up will take long time. we just stand there waiting for the setup & talk. what we check then? & after the boot up i just tests keyboard trackpad & then shutdown. then when i closed the lid saw like got a scratch on the lid & told u like got a scratch on the lid. then u keep rubbing it & then said its residue. that is when i asked u if got problem got 1 to 1 exchange or not. & u said yes 7 days. u didn't mention only hardware & tell us to check properly for other issues. u saw already i ask about the scratch then so why not u tell me then all this won't be covered for 1 to 1 & check properly? but u did say since u got warranty u can also go to Lenovo to claim against warranty. so now i ask u what is the purpose u give 1 to 1 but have to go to service centre? i don't mind if u have cctv in your shop & post it here to show how detail i was in checking the unit.
4b) i didn't keep refusing to sent to service centre. as i in my post, i ask for exchange. your staff say no stock. i ask how then. can return for refund or not. your staff say go to service centre. lenovo change procedure. why u didn't mention Lenovo change procedure when i ask you about 1 to 1? u just said if any problem u can also CHOOSE to go to service centre.
4c) if you are a responsible seller shouldn't you ask me bring the unit in to have a look first what you can do & not just deny everything & send me to service centre. where is your motto "WE ALWAYS STAND BY YOU" ??? That is misrepresentation .
Why you didn't explain your 1 to 1 policy to me clearly when i asked you? Obviously there will always be problem with goods. You are already & experience seller for a longtime. Do you like to always have arguments with your clients everyday over small issue like this. Do me & my friend look like gamers or very techy people to you. even this laptop i ask for recommendation from forum. i don't even know difference between the ssds that u were telling me. all i can understand is the price. & yes this also part of the reason why i was at your shop longer becoz i asked about ssd & u explain to me. you do business for 1 time only is it ?
ok so maybe my eyes got problem. i can't see very well inside your shop. & i didn't check the unit thoroughly inside out.
what did i complain to you even before i purchase from u? i don't recall. i listen back to all our phone conversation i didn't hear any. u want me to post to u the recordings?
i call u on 23/12 ask got Y510P stock. u said got tomorrow last day promotion. i went to your shop at 11am 24/12 but your shop not open so i call u again. u said your shop open at 12pm so i went at 12.15pm. after i left at 12.45 (i check my parking ticket still got half an hour), at 1pm, u send me sms saying u made error on receipt. u ask me to send u the correct serial number & amend the receipt myself. as i was driving i only replied u at 3.23pm. asking u different handwriting on the receipt ok or not. u said ok. then i sms u the serial number at 3.26pm
as u can see the time from above. i was at your shop for only about half an hour. your staff went to get unit from behind. then i said i want upgrade 3 years onsite. she said wait for u. whle waiting for u i ask can see the unit or not. then she open it. so its me that ask to check the unit. not u or your staff INSIST we check thoroughly. then i ask u recommended to upgrade 3years or not. then u explain to me. then i ask can boot up or not? then u show me how to put in the battery & then u just left me to figure out how to on the unit. its my friend that point out to me the on button. u just stood there. after the unit boot up it went to settings. i asked can skip all this & do it properly at home coz i didn't want to spend too much time there. u just ask me click next next next. after that i ask got recovery cd or not? u said no. then i ask if got problem need to reformat or anything how? u show the button to press to go into recovery. then i ask if want to add ssd how. & u explain to me about ssd. so u think all this take how long? i was at your shop only 30 minutes.
& don't tell me your story about your previous irresponsible dishonest buyer becoz i am NOT that irresponsible dishonest buyer. i went to your shop & paid CASH
you should have acted like this initially so i could protect myself from u
& pls tell yourself 姓赖 (whatever that is)
This post has been edited by profdra: Dec 29 2013, 12:09 PM 
STORM88, Tech Armory , Zeon PC Trading, Stephen Wong Peng Kit, lowlife scumbag 
Dec 28 2013, 07:46 PM, updated 12y ago
Quote
what im trying to say is usually all registered company will accept 7 days 1-1 exchange policy. U should give it a try. If no stock there must be some other way, seller cant just simply give excuse no stock. Good luck bro. 
Anyway TS please meet up with the seller and settle as fast as possible since 1 to 1 exchange isn't very long
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