Make sure you pick up calls from 03-26015000 or some other similar numbers. This is normally call to upgrade UniFi (including the RM30 discount offer). My colleague was complaining yesterday that he has been subscribing for more than 2 years but never offered to upgrade with a discount, only to realize he has not been picking up calls from numbers not saved in his phone. In fact, he did have missed calls from 03-26015000.

I am using the white ZTE one instead of the Huawei black. Once a power surge burned the power adaptor to the ZTE modem. I called for replacement of the power adaptor, and was told, NO SERVICE CHARGE if its fault with the modem equipment (including power adaptor). If its NOT, but some other issue on my side, then there is a service charge.

Which router are you using?

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This post has been edited by jolmy: Oct 5 2013, 12:15 PM

most likely its router issue. the router may be overloaded when forwarding packets, causing the IPTV stream to be affected.

It will take around 48 hours. In between if you call the Call Centre they will not know anything, coz I tried that before.

It will be discontinued, if not mistaken from Nov 15, 2013 onwards.

There are two types of VDSL2 modems that TM uses.

1) The Huawei (black) modem - some earlier batches have over-heating issues, in fact I got mine replaced many times due to overheating and unstable connection.

2) The ZTE (white, standing) modem - this one is better and do not have over-heating issues due to ventilation holes at both sides of the modem, but you must place it standing. If possible, ask for this modem the next time you ask technician to replace it. In fact, I got mine replaced with this one 9 months after using UniFi.

Only if you subscribe to the MegaPack or SportsPack for RM50, you get VIP10 for RM149 or VIP20 for RM199 under this deal. Unless you really need to subscribe all these TV channels, the previous deal of RM169 for VIP10 or RM219 for VIP20 is still worth it, especially if you hardly watch TV.

Well, but when the new promo begins? Perhaps they offer you on the last day of the old promo...

This post has been edited by jolmy: Nov 12 2013, 05:47 PM

This promo is only offered if TM calls you to offer. So you will have to wait for a call from them.

Normally, they will only call you if you already completed 2 years contract, & you have good payment record.

Well, I am not so sure if this RM169 offer is still available now. Good if anyone who get this call in the past one week can confirm here.

I myself was on VIP5, shortly after I completed my contract in March, I got a call to upgrade to VIP10 but no offer, RM199. I declined.

Then I got the RM169 call just 2 or 3 months ago, and I accepted it.

For your info, I have a friend who were among the early UniFi users, got upgraded to VIP10 at VIP5 price last year... Seems that the offer changes from time to time.

This is a reseller la... I have receive countless calls from such mobile numbers 01x-xxx xxxx to sign up UniFi when I am already a UniFi subscriber.

But this 013 number for Maxis Fibre, I haven't get such calls yet.

Looks like this is the new promo. Previously there is upgrade to a higher package with RM30 discount, so in your case should be RM169.

Better to change it. There are various TP-Link & Asus routers available. The cheapest is TP-Link TL-WR841ND, I used that for 2 years & recently changed to a better model TP-Link TL-WR4300.

I got the call in August this year, some 5 months after previous contract ended. And since its a good deal RM30 discount for life (provided I don't terminate it) I took it.

By the way, at least this Maxis reseller who called you understood you are on contract. Just about one year ago (either Dec 2012 or Jan 2013) I got a call from Maxis itself (from a Maxis fixed line) offering me Maxis Fibre 10Mbps at RM138 because I am a Maxis postpaid customer. When I told him I am still on UniFi contract, he started explaining to me all the savings in terms of monthly subscription, free VoIP phone calls to Maxis mobile, etc etc that can cover the RM500 termination penalty!!!

Better relocate the service. Since you are an existing subscriber, there is a chance some time in the near future you get offer to upgrade to a higher package with discount. If you terminate & subscribe a new line, although you get new equipment, you are considered new subscriber and will not get discounts for upgrades in most cases.

I read somewhere some time ago that there is a shop in Low Yat Plaza selling 2nd hand HyppTV STB, anyone can confirm if this is true?

Did you restart the modem & router?

These calls are probably made by resellers. I am already a TM UniFi subscriber for nearly 3 years and I have been getting calls from some weird-looking phone numbers claiming to be from TM asking if I am interested in UniFi services. They will always claim they are from TM, but their phone number is not even a TM number, in some cases a mobile number, so my best guess is they are resellers.

If the person can offer you both a choice TM UniFi & Maxis Fibre, very likely this reseller represents both TM & Maxis.