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Unifi Official TM UniFi High Speed Broadband Thread V18, (　-_･) ︻デ═一▸ Maxis & Time

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TSMika
post Sep 26 2013, 07:26 PM, updated 12y ago

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Malaysia High Speed Broadband Project


Welcome To The Official TM UniFi High Speed Broadband Thread V18

Previous UniFi Threads
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13 V14 V15 V16 V17

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: Home "VIP" Office "BIZ"

PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Requirements & Installation Guide
   


Standard Installation (Currently FREE)
» Click to show Spoiler - click again to hide... «

Non-Standard Installation Charges
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From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/

rizvanrp website of the unofficial HSBB (UniFi) "handbook"
http://unifi.athena.my/
» Click to show Spoiler - click again to hide... «


HyppTV
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What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «

HyppTV Link: YouTube F.A.Q

Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Terms & Conditions: Home "VIP" Office "BIZ"

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer E-Mail Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide Support Guide Speedometer F.A.Q

Technical Assistance 24/7: 1300-88-1221
E-Mail Support: unifi@tm.com.my

Added on LATEST TM UniFi PROMOTION !!
LATEST TM UniFi PROMOTION !!

Promotion Period UniFi Package Package Price/Month Promotion Summary
01/04/14 - 31/07/14 VIP5 (5Mbps) RM149 FREE TM Cap (While Stock Last)
01/04/14 - 31/07/14 VIP10 (10Mbps) RM199 Included Bundle HyppTV MegaPack or SportsPack worth RM50/Month & FREE Team Malaysia Panthera Jersey (While Stock Last)
01/04/14 - 31/07/14 VIP20 (20Mbps) RM249 Included Bundle HyppTV MegaPack or SportsPack worth RM50/Month & FREE Team Malaysia Panthera Jersey (While Stock Last)

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NOTICE: Please note that if you have just applied for TM UniFi and receive a phone call from someone claiming to be from TM offering other Internet plan without the free HyppTV and free Cordless Dect Phone at lower price, they are not from TM. They are actually Maxis agents trying to hijack orders from TM. Please note that if you decided to go for Maxis Fibre, you will miss out all the goodies of HyppTV and unlimited free calls to all TM fixed line nationwide and cheaper call rate to all mobile networks. Also better HSBB customer support as TM are the provider of the HSBB pipeline & not 3rd Party Licensed Provider. PLEASE BE AWARE !!

Added on Agreement
Maxis & P1 agreement on using TM UniFi HSBB Access Services !!
Agreement with Maxis on 15-12-2010 Agreement with P1 on 13-10-2011
Attached Image Attached Image
So, even you apply Maxis or P1 Fibre, it's in high percentage that you are using TM UniFi HSBB Access Services !! laugh.gif

Partnership on Developing a Next-Generation LTE Infrastructure
Agreement with SK Telecom Co. Ltd, Green Packet Berhad (GP) & Packet One Sdn. Bhd. (P1) on 27-03-2014
Attached Image Attached Image


This post has been edited by Mika: Apr 11 2014, 07:33 PM
TSMika
post Sep 30 2013, 09:16 PM

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TM now is IPv6 supported start from 27th September 2013, don't know if there anything affect the reliability of the services.... sweat.gif

The usage of Internet has increased tremendously over the past few years. As the number of devices being connected to the Internet increases, the current IP which is the IPv4 is not able to accommodate addresses. IPv6 is the next generation of IP that will replace the current IPv4 and eliminate IP address exhaustion problem.

As the Internet progressively becomes a dual IPv4/IPv6 network, ensuring that users are IPv6-enabled will be critical for retaining universal Internet connectivity. However, IPv4 and IPv6 are two completely separate protocols and do not support each other. Thus, in order to address this issue, TM is implementing dual stack platform.

With the implementation of Dual-Stack platform, TM users will receive both IPv6 and IPv4 addresses. It allows users to simultaneously reach IPv4 and IPv6 content and offers very flexible coexistence strategy to support transition from IPv4 to IPv6. The network will continue to work as per normal with no effect on billing and internet connection.
TSMika
post Oct 2 2013, 10:09 AM

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QUOTE(wKkaY @ Sep 30 2013, 09:59 PM)
Wow serious? Where did you find that news? I tried googling it but couldn't.

I'm going to try to enable it on my Mikrotik.
*
TM not yet announce to the public. News from TM Channel. whistling.gif
TSMika
post Oct 2 2013, 10:15 AM

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QUOTE(PowerSlide @ Oct 2 2013, 02:31 AM)
sweet voice lady called me say got slot for today(2nd oct) to install instead of 6th oct

later today will come install..anything i should caution of when installing?
*
The only caution is to prevent contractor to chop extra duit kopi eg. "It's raining or going to rain, we unable to install today unless...", "There is blockage to link the fibre cable inside the house unless..." & etc... sweat.gif
TSMika
post Oct 3 2013, 08:41 PM

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QUOTE(Anonymous34 @ Oct 3 2013, 01:52 PM)
Bad news for me : Mom want to downgrade to VIP 5
Good news for me: Bound with a contract
hehehe^^
*
Just tell your mom to pay RM200 penalty, it can be Downgraded. laugh.gif
TSMika
post Oct 19 2013, 03:26 PM

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QUOTE(Anonymous34 @ Oct 19 2013, 11:58 AM)
Mom say 50 ringgit more very expensive. sad.gif
*
You just say mom, that RM50 cut from my pocket money laugh.gif
TSMika
post Oct 23 2013, 10:03 AM

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QUOTE(Alpha Wolf @ Oct 23 2013, 09:41 AM)
Unifi can still get strucked by lightning? Shouldn't fiber be lightning proved?
*
The Fibre Optic line will not struck by lightning but the power source to DIR-615 can be struck by lightning. So, a power socket with lightning strike protector require. laugh.gif
TSMika
post Oct 23 2013, 04:25 PM

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QUOTE(Alpha Wolf @ Oct 23 2013, 02:28 PM)
I thought so, but then most of the other sensitive equipment in the house will be affected to. I'm glad our fuse box's trip switch is very sensitive, during large storms it frequently trips and cut the power supply before any damage to the house equipment could be inflicted.  biggrin.gif
*
Sometimes if very low quality electrical equipment suddenly off or suddenly on due to trip or overpower when on without stabilizer has some percentage to cause faulty. Another possibility is lightning directly strike on the fiber optic "which has the most lowest % to be happen, even it happen the fiber optic cable will break into half & not only modem burn just like lightning directly strike on a human being if you are very very very unlucky" but human body is big, fiber optic cable is slim & tiny which need very high accuracy. laugh.gif

TSMika
post Oct 25 2013, 02:33 PM

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QUOTE(Alpha Wolf @ Oct 25 2013, 08:26 AM)
Am I one of the few (or perhaps the ONLY one) where our lazy TM contractors did not enclose our cables in "raceway" casing? Or are all seasoned contractors skimping on this step? Additionally, instead of using screw holes for both the fiber termination box and fiber wall socket they just nailed it right at the center to the wall, fast and convenient.

On a side note, the fiber cable does look less prominent without a larger enclosure, but the installers never offered to use those casing.
*
You are not the only one. Feedback from my customers, 99% of FREE Installation Customers including me, contractor will not put "raceway". If contractor recommended installation with charges, they will put "raceway". doh.gif
TSMika
post Nov 18 2013, 01:47 PM

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QUOTE(Anonymous34 @ Nov 18 2013, 11:09 AM)
got meh?
*
Refer to 1st Post icon_rolleyes.gif
TSMika
post Nov 19 2013, 03:23 PM

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QUOTE(jhleo1 @ Nov 18 2013, 04:29 PM)
First post is RM249 not RM239. So?
*
So, refer to 1st post for accurate official offer from TM. That is official offer to the public. wink.gif
There is no RM239, maybe is typo error or math calculation error RM249 - RM50 + RM50 = shakehead.gif

This post has been edited by Mika: Nov 19 2013, 03:25 PM
TSMika
post Nov 19 2013, 05:47 PM

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QUOTE(PowerSlide @ Nov 19 2013, 08:51 AM)
got bill in there, even sms me inform me how much i need to pay all that but no bill arrive to my home

maybe mr postman throw into some longkang  laugh.gif
*
By Default all TM UniFi Bills are sent by E-Mail, that is why require your E-Mail when you register UniFi. To have Paper Bill, you need to Login to your TM UniFi Account website to add Paper Bill which will cost you RM8 per month which is Expensive & Not Environment Friendly "You are killing Trees" laugh.gif
TSMika
post Nov 19 2013, 05:56 PM

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QUOTE(xiongzz15 @ Nov 19 2013, 04:16 PM)
Require some help from forumers here. Currently subscribing to a unifi 5mbps package and has already passed the 24 months period. Im about to shift to a new place , but its just 3 storeys up of the same condo. Is it possible for me to relocate the unifi without terminating my current contract and re-applying to a new one?
*
Yes, you can as unifi relocation is FREE but since your contract already finish better get NEW Register as you can get all NEW & more Updated equipments & it include warranty. Also you can keep the old ones as spare. Added more you get HyppTV Everywhere + HyppFlicks for FREE for VIP5 + Rebate Offer from me. smile.gif
TSMika
post Nov 21 2013, 11:29 AM

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QUOTE(PPZ @ Nov 20 2013, 09:10 PM)
hi guys,

i got one situation here. I am from KL and I am going back to Sabah end of next month permanently because working matters.

I want to cancel my Unifi and unfortunately, my hometown, Sandakan doesnt have any Unifi services now which is a BIG letdown for me. sad.gif

If i want to cancel my Unifi services and it is still in contract (still got 6 or 7 months i think), what should i do? Can i give the reason that i am going back to Sabah and avoid paying RM 500?

Any help from sifus? sad.gif

Thanks!!
*
If Sandakan don't have unifi, you can ask to convert your account to streamyx to Sandakan. No need pay penalty as you still using TM products. wink.gif
TSMika
post Dec 4 2013, 12:33 PM

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QUOTE(cybermaster98 @ Dec 4 2013, 09:34 AM)
How is Time Home Fibre compared to Unifi in terms of actual download speeds? Is Time more stable? Why is Time advertising their fibre as being the only 100% real fibre in the market?

Can someone clarify? What is Maxshit?
*
That is Time Marketing Plot as they mostly focus on condominium where they fix all the condominium with full fiber "real fibre" but TM will use existing copper on condominium to link to their fibre to cut cost. But Time coverage, i think is maybe less than 5% of overall TM coverage. They will need 3 Years or more to be on par with TM if TM stop expanding their fibre coverage. laugh.gif
TSMika
post Dec 5 2013, 04:49 PM

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QUOTE(Xefron @ Dec 5 2013, 11:05 AM)
5Mbps = 0.625MBps
10Mbps =1.25 MBps
20Mbps =2.5MBps
30Mbps = 3.75MBps
50 Mbps = 6.25MBps
100 Mbps = 12.5MBps

that's the MAX speed u can achieve...normally u will achieve  80% -90% of the advertised speed.
*
Formula: 5Mbps Connection Speed x 1024 / 8 = 0.640MB Download Speed laugh.gif
TSMika
post Mar 28 2014, 02:24 AM

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KUALA LUMPUR: Telekom Malaysia Bhd ™ has entered into an agreement with Green Packet Bhd (GP) and SK Telecom Co Ltd to collaborate on developing a next-generation LTE infrastructure to offer customers a full-suite of converged communications services.

As part of the deal, TM is investing RM350mil into Packet One Networks (Malaysia) Sdn Bhd (P1) via the subscription of new shares that will see TM emerging as a 57% shareholder in P1. In addition, TM will invest up to RM210mil into Green Packet via newly issued redeemable exchangeable bonds, which may be exchanged into Green Packet’s stake in P1 in the future.

Green Packet and SK Telecom would remain key strategic shareholders of P1 upon the completion.

TM expects the investment agreement to be completed within the next few months.

The agreement would set out a partnership framework for the three parties to share in the ownership and collaborate in the future growth of P1, Malaysia’s leading WiMAX provider.

“The parties will seek to leverage on LTE technology to deliver high-quality and reliable data services across all segments of the community.

“P1 will capitalise on its spectrum assets, existing wireless platform and network footprint of close to 2,000 sites, and experienced management and organisation to expedite its entry into the LTE space,” it said.

TM group CEO Tan Sri Zamzamzairani Mohd Isa said the agreement was in line with TM’s vision of being an “Information Exchange” and Malaysia’s Broadband Champion.

“We are further expanding our capabilities into the adjacent wireless broadband space, as a natural evolution of our suite of internet and data services, in order to better serve our customers’ needs.

“The partnership provides an LTE-ready platform for us to more efficiently roll out wireless broadband products and accelerate time-to-market for our customers,” he said.

The framework would see each party contribute its unique strengths into P1 in order to offer customers high-quality wireless data services with an overall better customer experience.

TM, as the leading fixed-line and broadband provider in Malaysia, would anchor the growth and development of P1’s business. SK Telecom would contribute valuable technical and strategic know-how.
TSMika
post Mar 31 2014, 09:46 AM

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QUOTE(bladekiller @ Mar 31 2014, 08:42 AM)
hi guys

am wondering if the VIP5, i do not want the hyppTV, can i reduce the monthly bill amount?
*
If only McValue Lunch don't want fries can reduce the price too. laugh.gif
TSMika
post Apr 2 2014, 11:50 AM

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LATEST TM UniFi PROMOTION !!

Promotion Period UniFi Package Package Price/Month Promotion Summary
01/04/14 - 31/07/14 VIP5 (5Mbps) RM149 FREE TM Cap (While Stock Last)
01/04/14 - 31/07/14 VIP10 (10Mbps) RM199 Included Bundle HyppTV MegaPack or SportsPack worth RM50/Month & FREE Team Malaysia Panthera Jersey (While Stock Last)
01/04/14 - 31/07/14 VIP20 (20Mbps) RM249 Included Bundle HyppTV MegaPack or SportsPack worth RM50/Month & FREE Team Malaysia Panthera Jersey (While Stock Last)

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TSMika
post May 15 2014, 08:16 PM

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To be Continue at V19... See you there... cheers.gif
Official TM UniFi High Speed Broadband Thread V19

This post has been edited by Mika: May 15 2014, 08:16 PM
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