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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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fruitie
post Apr 23 2021, 11:03 AM

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QUOTE(cybpsych @ Apr 23 2021, 10:59 AM)
MCC is eligible, suspect is the description that is the culprit since the T&C spelled out the exact description that is "acceptable"  doh.gif
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I thought MCC is toll or something?
cybpsych
post Apr 23 2021, 11:15 AM

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QUOTE(fruitie @ Apr 23 2021, 11:03 AM)
I thought MCC is toll or something?
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yep, mcc 4784 is eligible

user posted image



your transactions not impacted since you have other online/ewallets to contribute the RM50 bonus cashback.

other ppl with majority/exclusive spending at TNG ewallet would get shocked
fruitie
post Apr 23 2021, 11:25 AM

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QUOTE(cybpsych @ Apr 23 2021, 11:15 AM)
yep, mcc 4784 is eligible

user posted image
your transactions not impacted since you have other online/ewallets to contribute the RM50 bonus cashback.

other ppl with majority/exclusive spending at TNG ewallet would get shocked
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OK, in this case, were you saying MCC is correct but description is wrong? I didn't know description is also playing a role here.
Can you explain more? I'm asking my friend in TnG to check internally.
cybpsych
post Apr 23 2021, 11:37 AM

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QUOTE(fruitie @ Apr 23 2021, 11:25 AM)
OK, in this case, were you saying MCC is correct but description is wrong? I didn't know description is also playing a role here.
Can you explain more? I'm asking my friend in TnG to check internally.
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guessing now, since one user here already didnt get bonus cb for the new tng "wallet" description.

that means, likelihood RHB is validating both description + mcc.

to add more complication, it seems tng "wallet" also not identified as Online for bonus cashback.

so, i'm also guessing RHB got a funny way to check txn eligibility: MCC > category > description


this may cause tng "wallet" MCC to be grouped first, hence not under "Online"; but then it didnt match description.


Online Spend
Online Spend MCCs under e-Commerce mode. E-Commerce transaction definition means ‘Transaction Mode = M, D, S and U”

(*No duplicate of Cash Back will be awarded if the transactions also fall into above Top Up eWallet & Grocery MCC)


This post has been edited by cybpsych: Apr 23 2021, 11:37 AM
fruitie
post Apr 23 2021, 11:45 AM

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QUOTE(cybpsych @ Apr 23 2021, 11:37 AM)
guessing now, since one user here already didnt get bonus cb for the new tng "wallet" description.

that means, likelihood RHB is validating both description + mcc.

to add more complication, it seems tng "wallet" also not identified as Online for bonus cashback.

so, i'm also guessing RHB got a funny way to check txn eligibility: MCC > category > description
this may cause tng "wallet" MCC to be grouped first, hence not under "Online"; but then it didnt match description.
Online Spend
Online Spend MCCs under e-Commerce mode. E-Commerce transaction definition means ‘Transaction Mode = M, D, S and U”

(*No duplicate of Cash Back will be awarded if the transactions also fall into above Top Up eWallet & Grocery MCC)

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sweat.gif sweat.gif I don't think my friend will understand then... sweat.gif

Never mind, I asked him to look into the MCC why now under Toll and Bridge fees. tongue.gif
cybpsych
post Apr 23 2021, 12:00 PM

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QUOTE(fruitie @ Apr 23 2021, 11:45 AM)
sweat.gif  sweat.gif I don't think my friend will understand then... sweat.gif

Never mind, I asked him to look into the MCC why now under Toll and Bridge fees. tongue.gif
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yeah cuz their (new) acquirer bank gotta understand TNG DIGITAL's business and assign it properly.

seems the bank assign toll mcc because of thinking TNG = tng card/rfid/toll business nature haha

i guess TNG Digital didnt justify it properly that this is ewallet/digital service provider, not toll service provider
mamamia
post Apr 23 2021, 12:35 PM

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QUOTE(cybpsych @ Apr 23 2021, 11:15 AM)
yep, mcc 4784 is eligible

user posted image
your transactions not impacted since you have other online/ewallets to contribute the RM50 bonus cashback.

other ppl with majority/exclusive spending at TNG ewallet would get shocked
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If can't earn ewallet cashback meaning the E-Wallet Top Up Campaign 2021 also will be affected...

Like that really susah... need to avoid TnG ewallet for the top up campaign as well.. doh.gif
cybpsych
post Apr 23 2021, 12:42 PM

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QUOTE(mamamia @ Apr 23 2021, 12:35 PM)
If can't earn ewallet cashback meaning the E-Wallet Top Up Campaign 2021 also will be affected...

Like that really susah... need to avoid TnG ewallet for the top up campaign as well..  doh.gif
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no idea

who knows, different staff handle the campaign vs card cashback can define the T&Cs differently

This post has been edited by cybpsych: Apr 23 2021, 12:44 PM
fruitie
post Apr 23 2021, 01:00 PM

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QUOTE(cybpsych @ Apr 23 2021, 12:00 PM)
yeah cuz their (new) acquirer bank gotta understand TNG DIGITAL's business and assign it properly.

seems the bank assign toll mcc because of thinking TNG = tng card/rfid/toll business nature haha

i guess TNG Digital didnt justify it properly that this is ewallet/digital service provider, not toll service provider
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Yeah, he did ask if only affecting one bank. I told him all banks. Then, he asked if only TnG has this issue and not other ewallets, I told him only TnG. sweat.gif

I already sent my feedback to him, fingers crossed will be solved soon.
mamamia
post Apr 23 2021, 01:07 PM

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QUOTE(fruitie @ Apr 23 2021, 01:00 PM)
Yeah, he did ask if only affecting one bank. I told him all banks. Then, he asked if only TnG has this issue and not other ewallets, I told him only TnG. sweat.gif

I already sent my feedback to him, fingers crossed will be solved soon.
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OT: just wonder is Affin Bank, YOLO & OCBC also affected? hmm.gif So far i know is RHB & PBB
fruitie
post Apr 23 2021, 01:09 PM

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QUOTE(mamamia @ Apr 23 2021, 01:07 PM)
OT: just wonder is Affin Bank, YOLO & OCBC also affected?  hmm.gif  So far i know is RHB & PBB
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I think Affin also. I just said all, so it is easier. tongue.gif
ClarenceT
post Apr 23 2021, 01:24 PM

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QUOTE(mamamia @ Apr 23 2021, 01:07 PM)
OT: just wonder is Affin Bank, YOLO & OCBC also affected?  hmm.gif  So far i know is RHB & PBB
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Similar to old Boost (before March 2019), you can choose you want ONLINE (with OTP) or AUTO DEBIT (no OTP).
Affin may give CB to Auto debit transactions. Test it.
MGM
post Apr 23 2021, 01:30 PM

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TnG wallet E-COMM 2 using LFC qualified for cb.
ClarenceT
post Apr 23 2021, 01:32 PM

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QUOTE(MGM @ Apr 23 2021, 01:30 PM)
TnG wallet E-COMM 2 using LFC qualified for cb.
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LFC not require Online transaction, can get CB for direct debit transaction.
fruitie
post Apr 23 2021, 01:59 PM

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Can I know if anyone getting the 10% cash back recently? I got RM 25 activation cash back only. Do they come together? I mean the different types of cash back.
mamamia
post Apr 23 2021, 02:06 PM

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QUOTE(ClarenceT @ Apr 23 2021, 01:24 PM)
Similar to old Boost (before March 2019), you can choose you want ONLINE (with OTP) or AUTO DEBIT (no OTP).
Affin may give CB to Auto debit transactions. Test it.
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so far i havent use Affin for TnG ewallet and i've use up the quota for this month, need to wait next statement cycle only can test...

QUOTE(fruitie @ Apr 23 2021, 01:59 PM)
Can I know if anyone getting the 10% cash back recently? I got RM 25 activation cash back only. Do they come together? I mean the different types of cash back.
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I just receive RM25 cb posted on 21 Apr, guess the 10% cashback will be later... let's wait for it... i did my RM1k on 21 Mar..
fruitie
post Apr 23 2021, 02:36 PM

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QUOTE(mamamia @ Apr 23 2021, 02:06 PM)
I just receive RM25 cb posted on 21 Apr, guess the 10% cashback will be later... let's wait for it... i did my RM1k on 21 Mar..
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OK, this is reassuring. Then, I will still have hope.
guy3288
post Apr 23 2021, 04:06 PM

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QUOTE(fruitie @ Apr 23 2021, 10:42 AM)
Statement date is 22nd though.

My transactions as below:
» Click to show Spoiler - click again to hide... «

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I saw your Transactions TNG, Lazada and Shoppee pay, so only the touch and go rm500 is not considered ewallet correct?

So the 10%cashback later will be rm50 from that touch and go ,

Shoppee pay entitled for the 10% cashback,
Any one can share?
fruitie
post Apr 23 2021, 04:27 PM

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QUOTE(guy3288 @ Apr 23 2021, 04:06 PM)
I saw your Transactions TNG, Lazada and Shoppee pay, so only the touch and go rm500 is not considered ewallet correct?

So the 10%cashback later will be rm50 from that touch and go ,

Shoppee pay  entitled for the 10% cashback,
Any one can share?
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Yea, only RM 500 TnG is not e-wallet.

However, for 10% I already spent in last statement, not this one. I spent 1k on Lazada, not Lazada Wallet.
sg999
post Apr 23 2021, 07:07 PM

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CASH BACK OTHER
1.10

Anynone have idea what is this cash back?

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