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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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sg999
post Nov 7 2018, 09:34 PM

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QUOTE(cleoamin @ Nov 3 2018, 12:39 AM)
Anyone try dual card

rhb dual card
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got minimum spend
no good
sg999
post Jan 23 2021, 12:14 PM

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QUOTE(GrumpyNooby @ Jan 22 2021, 12:43 PM)
RHB teams up with Shell and Visa to launch co-branded credit card

user posted image

KUALA LUMPUR (Jan 22): RHB Banking Group has inked a long-term strategic collaboration with Shell Malaysia and Visa to launch the co-branded RHB Shell Visa Credit Card/-i.

In a joint statement, the bank said the card is designed to provide customers with convenience, flexibility and rewards for both their online and offline purchases on a single credit card.

RHB group managing director Datuk Khairussaleh Ramli said the new RHB Shell Visa Credit Card/-i caters to evolving needs of consumers, while at the same time simplifying customer experience by consolidating rewards for fuel and non-fuel spending under a single credit card.

“In addition to cashback on fuel, it also provides cardholders more returns on their online and physical purchases of everyday essentials.

“We expect to further accelerate our credit card acquisition through this long-term partnership with well-known market leaders Shell and Visa, with a target of 100,000 new applications within the next 12 months,” he said.

RHB said in terms of card benefits, cardholders will receive extra savings of up to RM100 per month with 5% cash rebates for online transactions, which include RM50 for petrol transactions, and RM50 for e-wallet top-ups, utility bill payments, groceries and other daily expenses.

Moreover, customers would benefit from cash rebates of up to 12% on petrol transactions at all Shell stations nationwide — one of the highest rates for petrol cashback credit cards in Malaysia.

https://www.theedgemarkets.com/article/rhb-...ded-credit-card
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Why not petron. sad.gif
sg999
post Jan 23 2021, 12:40 PM

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QUOTE(GrumpyNooby @ Jan 23 2021, 01:16 PM)
Petron has partnership with Public Bank.
Public Bank has co-branded debit and credit cards with Petron.
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Anyway still a good deal with offer up to 12%.Even though bonuslink offer little loyal point mega_shok.gif

This post has been edited by sg999: Jan 23 2021, 12:41 PM
sg999
post Feb 3 2021, 08:24 PM

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No reply after sent all docs via email
Plan to visit rhb sales center already.
sg999
post Feb 3 2021, 11:33 PM

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QUOTE(cybpsych @ Feb 3 2021, 09:45 PM)
how long since email?

just wait for them to call back to verify your docs and acknowledge
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48 hours. cry.gif
sg999
post Feb 6 2021, 12:08 AM

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RM0.00(RHB):Your credit card has been approved on 05/02/2021. The approved card is RHB Shell Visa Credit Card, please call 03-92068118 for inquiry.

Got verification call on yesterday 11am and got this msg at 6pm.
sg999
post Feb 8 2021, 07:25 PM

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QUOTE(CSW1990 @ Feb 8 2021, 06:13 PM)
My application to RHB shell visa is unsuccessful.
Hmm, should wait for some time and then reapply later?
My cc application to Maybank failed quite many times before also , no idea why fail, as I am having house loan with MBB and my salary goes to MbB too.
but still can get CC approval from public bank, UOB, affin bank, CIMB
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Do you apply islamic as well?
Anyway i got approved for conventional but rejected from islamic

RM0.00(RHB):Your credit card application is unsuccessful. Please call 03-92068118 for inquiry.

In charge person help me submit conventional first, once got approved only submit application for islamic.

However, got declined. doh.gif

This post has been edited by sg999: Feb 8 2021, 07:55 PM
sg999
post Feb 20 2021, 12:36 AM

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Received SMS approved on 5/2
Today is 20/2, haven't get the card. =.=
sg999
post Feb 20 2021, 02:56 PM

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QUOTE(Kyan0411 @ Feb 20 2021, 01:48 AM)
My card arrived in branch! Sms received on 10 feb. Not too bad
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SMS approval on 10 feb?and branch called u?
sg999
post Feb 20 2021, 03:08 PM

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QUOTE(GrumpyNooby @ Feb 20 2021, 03:59 PM)
Two SMSes will be sent out:

3/2/2021: SMS notifying card has been approved
8/2/2021: SMS notifying card will reach within 2 weeks
11/2/2021: Branch called for card pick up
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My status now:

8/2/2021: SMS notifying card has been approved
and no update until today. blush.gif

This post has been edited by sg999: Feb 20 2021, 03:08 PM
sg999
post Feb 23 2021, 09:42 PM

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Finally i got my card, but


Authentication
We are unable to process your request. Please register your mobile phone number to receive your One-Time Password (OTP) at any of our ATMs or nearest RHB branches (D014).

Need to go bank again, really poor service.
sg999
post Feb 23 2021, 09:48 PM

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QUOTE(GrumpyNooby @ Feb 23 2021, 10:43 PM)
Card delivered to your mailing address?
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Collected from branch, waited an hour just for collection.
sg999
post Feb 23 2021, 09:50 PM

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QUOTE(GrumpyNooby @ Feb 23 2021, 10:49 PM)
At where you encountered such error?
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During registration on RHB internet banking.

Anyway, i did received SMS for promotion. bangwall.gif

This post has been edited by sg999: Feb 23 2021, 10:01 PM
sg999
post Feb 24 2021, 10:26 PM

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QUOTE(ClarenceT @ Feb 24 2021, 07:29 AM)
The problem can be easily solved if you have a RHB ATM card!
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Story for today:
I walk in to branch regarding this matter.
The staff request me to submit PHONE STATEMENT in order to proceed registration. doh.gif
sg999
post Feb 25 2021, 09:21 PM

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QUOTE(GrumpyNooby @ Feb 25 2021, 11:09 AM)
So what happened next? Walked away?
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I submit form and email phone statement to that person.
And now still pending. blush.gif
sg999
post Feb 25 2021, 10:05 PM

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QUOTE(GrumpyNooby @ Feb 25 2021, 10:24 PM)
Seriously with the phone statement?  blink.gif

What is the reason for having the phone statement?
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To prove that this number is registered under you.
SERIOUSLY..

Reply from RHB facebook:


For credit card user, customer are to perform manual number registration over the counter as credit card customer unable to register mobile number via ATM

Yes. As confirmation that number registered under your name

doh.gif doh.gif doh.gif
sg999
post Feb 25 2021, 11:14 PM

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QUOTE(GrumpyNooby @ Feb 25 2021, 11:11 PM)
This sounds ridiculous and absurd.

It is the same mobile phone number that is used to receive the OTP/TAC for authorizing online/e-commerce transaction.

Shouldn't they request the mobile phone number statement during credit card application instead? doh.gif

This is the first bank I encountered so far that request for mobile phone number.
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Funny right?
Oledi verify with TAC
Just for internet banking, need to verify again with OTP
and need to do it MANUALLY BY WALK IN TO BRANCH during MCO period. rclxm9.gif

This post has been edited by sg999: Feb 25 2021, 11:15 PM
sg999
post Feb 26 2021, 11:09 AM

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QUOTE(GrumpyNooby @ Feb 26 2021, 07:40 AM)
Do manually is still acceptable as Affin also got the similar practice.
The absurd thing is to produce proof as the mobile phone number owner. doh.gif
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Yes
However, affinbank can be done at ATM, very simple.
sg999
post Feb 26 2021, 11:44 AM

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QUOTE(GrumpyNooby @ Feb 26 2021, 12:10 PM)
Guess I have to go to the branch again. Thanks for sharing ...
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Are you facing same issue with me?
Until now, oledi 48 hours, still can't use OTP, can't login internet banking. confused.gif
sg999
post Feb 26 2021, 12:17 PM

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QUOTE(GrumpyNooby @ Feb 26 2021, 12:44 PM)
Stuck at the page of setting up 3 secret questions.
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Same. rclxms.gif
What cs told u?

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