I'm at Landed with 10M FTTH ..Just install for 1 week ++ Also Facing the Disconnection Problem .. Router shows internet is connected but can't browse .. Ping to Router Gateway 192.168.1.254 ..100% O.K ..But Ping Google , Maxis + UniFi ..100% Timeout ..Need to Disconnect _ Reconnect Few Time To Restore the Internet Connection ..

very good quote... agreed!

basically we're guinea pig... that's why we get cheap price

they make money while doing some experiments

This post has been edited by danieltay: Jul 13 2012, 02:01 AM

These few days, I guess there might be a problem with Internet Connection. Slow connection not only happens to Maxis Home but also with Streamyx too.

The xDSL linestate down thingy had occured a few times during a month period. Most of the time it only takes 5 minutes to reconnect back to the internet but there is 1 time it was down for atleast a day and i got fed up so I decided to gave a call to Maxis. They say it is common issue and their solution to the problem is restart your TM modem and Thomson router.

Just simple restarting your modem and router will do.

Turn on your TM modem and wait about 5 seconds until all the lights on. After you see all the lights are up on your TM modem, turn on your Thomson router and wait for all the lights to on. The Thomson router takes about 10 minutes to get everything up.

I use this method everything the xDSL linestate down appears and it worked.

same method used here..
but so far ok la..
i dont really bother abt the line stated down otr something..
if at the eInternet is DISCONNECTED, then i will be pissed off
hahaha

I register for the service on 31 may, maxis call me on 5 june saying install will be done on 14 july , but not give me the time. I wait for them to call and give me the time, till now never call. I try to call the CS but i can only hear their adv. no one pick the call. i try few times always same case. I mail to the CS also no reply till now.

Can any one help me how to contact them. After seeing all the comments in the forum and experience with their CS I now think should i cancel the registration?

In my case, the xDSL linestate down happen in a very subtle way, it only takes a second (literally) to reconnect back without you noticing it if you are just surfing net, but I would have a moment of sudden lag in game (diablo 3) when that happens. This happens to me like few time in an hour and I wouldn't call it a quality connection so let's hope Maxis would do something about this.

as for me i try all channels :
1) wrote to customercare@maxis.com.my
2) post to maxis forum https://forum.maxis.com.my
3) call all maxis hotline numbers

my installation also on 14th July, tomorrow at 2:30pm. now waiting for final maxis confirmation call

The TM guys are on time today at 9.30am. Ironically the maxis guy didn't show up. Maxis actually called me to check whether is everyone on time. I pass my phone to the TM peeps and shortly after that they start working. TM peeps told me that they can't enter the premise unless the authorized Maxis guy says yes.

Faced my first service disruption last night with error AUTHENTICATION failure.

I read about it here that we need to get Maxis to reset the account and restart all equipment to get going again.
So i called them and they serves me music and advertisement for more than an hour. Fed up, go post at their forum and no one answers.

Then i remembered i requested for Public IP yesterday evening, so i tried with @public as username and it went through !!!! All the hassle just because they did changes to my account and FAILED to inform me, sigh.

In this case, Maxis are so fast (changing my account), so slow (following up with customer).

The fun fact is, Maxis helper in their forum just answered my request for Public IP saying "we are in the midst of reviewing your request, we will update you once we have more info" , common man !! WTF is this, I'm already using Public IP now and you are still reviewing my request ? hahaha

Info:
Now that I've got public IP, I would like to inform xbox gamers that xbox LIVE is working as it should if you set your xbox to be at DMZ in the thomson router

Hi guys my installation will be done tomorrow.

Can I request public Ip on the spot? Or anyway to do it

(need it for project demo purpose)

reporting back on the xDSL linestate down issue

the maxis guy came in and swapped the old router with a new one... saying the one i've is an old one, problematic version... he told me basically that happened due to software auto reboot(although there is no physical reboot)

it's only an hour so i am not sure if it's ok... but so far there is no xDSL linestate down in the event log

i ping -t 8.8.8.8 and there is a few downtimes... but no xDSL linestate down in the event log... i do a test by surfing aggressively, opening a few new tabs in chrome and there is no hang(previously it'll hang when there is downtime)... but i notice it's a bit slower in generating the page... maybe this is how the new firmware in the router works... slow it down when there is burden to avoid the disconnection message

but one thing i am sure is this new router is generating a lot of heat... i am starting to worry now... the heat generated in an hour by the new router is now surpassing the heat generated on my old router in 15 hours

perhaps the router has frequent disconnection issue but not generating excessive heat... the new router has no frequent disconnection issue but generating excessive heat

my guess is maxis is giving you the one that generating low heat, and will swap to the one that overheat fast when you notice the xDSL linestate down... i am sure they know the issue, just keep quiet... now i just hope the new router will not overheat and auto restart physically

i'll report back if the new router working fine past midnite today... if it's ok by then, i guess the new router solved the xDSL linestate down issue

This post has been edited by danieltay: Jul 13 2012, 11:51 AM

The only solution is use custom router.....

how to check this is the new router? firmware version?

you might want to get a cooler for your router as per suggested by others here then If it is confirmed router issue, I will get my mighty asus rt-n16 back in action again

ironically someone using custom router also experience the xDSL linestate down issue... mentioned in this thread

honestly i do not think i need a new router as i am not a massive downloader, i don't do torrent, play dota, etc

furthermore, i off my equipment after midnight... as long as it could last about 15 hours or so, ok lah... no need to be 24/7x365... work 15 hours, rest 10 hours... haha, machine also need rest ma

Can try to send them twitter msg, SPAM them. Eventually they will reply you.

I got reply via twitter 2 hours after I tweet them.

oh really? they did? never see that mention anywhere
no experience any xDSL linestate down o?
i can on my router more then 24 hours without any random disconnect
seeding heavily some more

What your new Thomson router software version? My 1st router is 8.4.3.I, replacement 8.4.3.S. and now 2nd replacement 8.4.3.U

i oso dun know wo... but i saw a yellow sticker underneath my new router with 8.4.3.U(BX) on it... maybe this is the firmware version... you checkand see your router got or not... if got, what is the number... if there is differences, i think most probably firmware version lo

pls let us know what is the number on yellow sticker underneath your router... maybe you guys dun have because i dun notice this sticker on my old router

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Added on July 13, 2012, 12:16 pmwah, my new one same version as yours wo.... 8.4.3.U

any problem on your new firmware? pls let us know... so we can take precaution

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Added on July 13, 2012, 12:18 pmwhat custom router are you using? share pls

This post has been edited by danieltay: Jul 13 2012, 12:18 PM