Sorry to ask,  you guys receive any confirmation call one day before the installation?

Because my installation date is tomorrow, the CS did said will call me again for confirmation?

What number should I call to check my appointment?

How much would they charge you for that?

Its called vdsl 2 condo wiring, most condo built after yeR 2005 comes either vdsl or vdsl2 standard coper wiring connecting to the standard copper or fiber to copper board in building mdf room.

Standard vdsl2 wiring in most condo can support up to 50mbps on single pair wiring.

But all new condos yeR 2010 and above mostly use the higher throughput vdsl2 The 17a profile which can go up to 100 mbps

confused leh!

still need to pull fibre cable to the condo unit meh?

i thot just use the existing telephone port!

Can solve meh? Maxis guy coming tomorrow, but I don't think it can be solved... Will update u guys

By the way, r u landed or high rise?

Mine high rise too...  I suspect it could be telephone line!

The xDSL linestate down thingy had occured a few times during a month period. Most of the time it only takes 5 minutes to reconnect back to the internet but there is 1 time it was down for atleast a day and i got fed up so I decided to gave a call to Maxis. They say it is common issue and their solution to the problem is restart your TM modem and Thomson router.

Just simple restarting your modem and router will do.

Turn on your TM modem and wait about 5 seconds until all the lights on. After you see all the lights are up on your TM  modem, turn on your Thomson router and wait for all the lights to on. The Thomson router takes about 10 minutes to get everything up.

I use this method everything the xDSL linestate down appears and it worked.

same method used here..
but so far ok la..
i dont really bother abt the line stated down otr something..
if at the eInternet is DISCONNECTED, then i will be pissed off 
hahaha

reporting back on the xDSL linestate down issue

the maxis guy came in and swapped the old router with a new one... saying the one i've is an old one, problematic version... he told me basically that happened due to software auto reboot(although there is no physical reboot)

it's only an hour so i am not sure if it's ok... but so far there is no xDSL linestate down in the event log

i ping -t 8.8.8.8 and there is a few downtimes... but no xDSL linestate down in the event log... i do a test by surfing aggressively, opening a few new tabs in chrome and there is no hang(previously it'll hang when there is downtime)... but i notice it's a bit slower in generating the page... maybe this is how the new firmware in the router works... slow it down when there is burden to avoid the disconnection message

but one thing i am sure is this new router is generating a lot of heat... i am starting to worry now... the heat generated in an hour by the new router is now surpassing the heat generated on my old router in 15 hours

perhaps the router has frequent disconnection issue but not generating excessive heat... the new router has no frequent disconnection issue but generating excessive heat

my guess is maxis is giving you the one that generating low heat, and will swap to the one that overheat fast when you notice the xDSL linestate down... i am sure they know the issue, just keep quiet... now i just hope the new router will not overheat and auto restart physically

i'll report back if the new router working fine past midnite today... if it's ok by then, i guess the new router solved the xDSL linestate down issue