reporting back on the xDSL linestate down issue

the maxis guy came in and swapped the old router with a new one... saying the one i've is an old one, problematic version... he told me basically that happened due to software auto reboot(although there is no physical reboot)

it's only an hour so i am not sure if it's ok... but so far there is no xDSL linestate down in the event log

i ping -t 8.8.8.8 and there is a few downtimes... but no xDSL linestate down in the event log... i do a test by surfing aggressively, opening a few new tabs in chrome and there is no hang(previously it'll hang when there is downtime)... but i notice it's a bit slower in generating the page... maybe this is how the new firmware in the router works... slow it down when there is burden to avoid the disconnection message

but one thing i am sure is this new router is generating a lot of heat... i am starting to worry now... the heat generated in an hour by the new router is now surpassing the heat generated on my old router in 15 hours

perhaps the router has frequent disconnection issue but not generating excessive heat... the new router has no frequent disconnection issue but generating excessive heat

my guess is maxis is giving you the one that generating low heat, and will swap to the one that overheat fast when you notice the xDSL linestate down... i am sure they know the issue, just keep quiet... now i just hope the new router will not overheat and auto restart physically

i'll report back if the new router working fine past midnite today... if it's ok by then, i guess the new router solved the xDSL linestate down issue

i oso dun know wo... but i saw a yellow sticker underneath my new router with 8.4.3.U(BX) on it... maybe this is the firmware version... you checkand see your router got or not... if got, what is the number... if there is differences, i think most probably firmware version lo

pls let us know what is the number on yellow sticker underneath your router... maybe you guys dun have because i dun notice this sticker on my old router

---

Added on July 13, 2012, 12:16 pm

wah, my new one same version as yours wo.... 8.4.3.U

any problem on your new firmware? pls let us know... so we can take precaution

---

Added on July 13, 2012, 12:18 pm

what custom router are you using? share pls

wah, lately so many complaint about maxis guys

the maxis guy who came to my house said the installation for maxis guy will increase from 2 a day to 5 a day... i guess this could be the cause of latenees

---

Added on July 13, 2012, 2:55 pm
mine one ok thus far... could it be 8.4.3.U(BX)... do you have BX at the back on the firmware version?

wrong statement... tm contractor must wait until everything is up, especially voip... mine the tm modem got problem, voip cannot connect... nasib baik the maxis guy is v.experience, know it's the tm problem and refuse to sign the form to let the tm guy go... if not, kaput lah my installation

somemore tm guy very rude, insist it's not their problem, keep giving excuses and trying to leave so they can go for 5  more installation.. imagine the time is already 4pm!

i've waited the tm guy for more than 1 hour... never say sorry... some more got problem wanna rush, dun care

---

Added on July 13, 2012, 6:46 pm

mine no more... but i suspect the firmware upgrade is just to do away with the reporting... because sometimes hang also but not in the event log

seems like we've to live with it as long as we're using this thomson shits!

this maxis very clever, not reporting in the event log so no one making noise.... because when i do ping still got downtime leh

same as mine lo... to view, go to Thomson Gateway > Information

my Boot Loader Version: 1.1.3

how about yours?

your event logs showing the xDSL linestate down ah?

mine not showing, in fact will the event logs auto delete the recorded connections activity... not sure if this is done on purpose

Yes, exactly the same... But not sure why mine is not displaying the xDSL linestate down

Can you check on the Thomson Gateway -> Configuration

Is your Web Browsing Interception set as Automatic or Enabled?

Mine is Automatic too... That is used to record Internet connectivity... I was thinking why yours is showing whereas mine is not... Perhaps there is setting to prevent Internet connectivity record... Because I can feel it sometimes do hang while browsing, and if I ping -t 8.8.8.8 there is request time out

Better not, it is meant for reporting purposes only, will not affect the connection.

Mine is automatic as well.

Daniel, that address probably a device used by Maxis technician who came to replace yr router. Anyway, that Mac address would be dissapear from the log file after a while. I not sure whether a reboot would do that or after a period of inactivty for that device, it would be drop out from the log file.

As for "xDSL linestate down" message, my router log do shows. It is most probably due to line SNR noise that causes the connection to drop/reconnect. Although it is intermittent drop, you probably will notice it if the page you are viewing is slow to load.

I stay in condo, so it is still using copper telephone line which would carry some noise and you can check the setting
in the ONT device (TM device). The SNR would be listed there on the xDSL tab. Mine SNR margin on the download shows between 20.8db to 21db.

Those stay in landed property, please post whether the log file shows the message "xDSL linestate down" as the fiber configuration is different from condo.

Thanks.

Do you BT?

---

Added on July 15, 2012, 12:46 am

IMHO don't show your serial number

---

Added on July 15, 2012, 12:47 am

Mine

Before you buy the expensive homeplug, you may want to consider this alternative solution with zero cost.
I solved the weak wifi signal problem with my redundant wifi router Linksys WRT54G previously used for Streamyx.
I just changed the Wireless setting of Linksys to AP mode and plug it LAN to LAN to Thomson.
Now I have 2 SSIDs, one from Linksys (stronger) and another from Thomson (weaker).
Speed test done indicated no different in speed and latency.
Thomson router performance dropped when too many wifi devices logged in at the same time so I hope Linksys can share the load and solve this problem too.


If want full signal even 2 houses away, buy this high gained USB Wifi adapter (if you are using PC or laptop).
I got one extra unit (in sealed box) to let go for RM50. 

hi, is it possible to plug the old TM phone into the thomson router? because my grandma cant clearly see the button of the phone provided by Maxis, she need to use the old huge button phone..

also use normal phone..
cn receive call, but cannot call out

---

Added on July 17, 2012, 9:55 am

crazy need tow ait 24hrs..mine after install straight away cn use ald

bro, can you clarify this? you mean you can make/receive call using a non-voip phone plugged to the phone 2 port if the huawei ONT? no setup needed?

it is in their FAQ... they change it secretly~

happy to hear another one good soul realizing the real issue

anymore of you guys facing the same issue?

i am compiling a list to fxxx the maxis axx

i may need you guys help when i am referring to the numbers of people facing the issue

still face the intermittent disconnection issue. All lights will be like normal and even the thomson will say internet is connected but no machine can online until i manually disconnect and reconnect or wait longer than 10 minutes maybe. Most of the time i face this issue i will go manually connect/disconnect.

The timing for it to happen seems random, can be few day once, or few times within a couple of hour.

For the record, I'm on Public IP setup.

Apart from that, consider everything else normal la.

maxis down? I couldn't surf anysite

i call them they say nothing wrong, and they reset my port or anything. And ask me to turn on the modem again after 10 minutes

---

Added on August 9, 2012, 3:22 amstill no luck