Ping to maxis 30ms is quite bad result. I'm still using Unifi VIP5 and here is my speed test result for today:


I will migrate to Maxis FTTH 10Mbps this Saturday 2:30pm.

because TM didn't offer special price for disabled person

If you want to get sure either you are connected to the internet or not,
try run ping continuously to the internet (ie. to Google DNS IP addres as shown in screenshot below),
you will see "Request timed out" during your internet disconnected.

Internet is connected:


Internet has been disconnected:

what rebate is that? is it for TM Unifi early termination?

as for me i try all channels :
1) wrote to customercare@maxis.com.my
2) post to maxis forum https://forum.maxis.com.my
3) call all maxis hotline numbers

my installation also on 14th July, tomorrow at 2:30pm. now waiting for final maxis confirmation call

Maxis FTTH installation at my double storey terrace house went through successfully, Maxis and TM installation team arrived half an hour earlier than planned

Chronology of important date:
June 28, 2012: Register of interest at Maxis website
July 2, 2012: Registration and verification of the disabled in the KLCC Maxis Centre
July 4, 2012: Received call from Maxis for installation date arrangement, unfortunately the installation date on July 12 (it's my working day). Installation date was rescheduled on July 14 (Saturday)
July 10, 2012: Received confirmation call from Maxis about installation
July 12, 2012: Installation scheduled at 2:30pm but the installation team came at 2:00pm and complete the installation within half an hour (because I'm already existing Unifi VIP5 customer)

Below is the speedtest comparison between my existing Unifi VIP5 and new Maxis FTTH 10Mbps.


This is BT download speed:


This is direct download speed:


This is ping result to Google DNS during inactivity:


This is ping result to Google during downloading@full speed:


This post has been edited by pisanq: Jul 16 2012, 06:45 PM

Ping time lose is manageable as long as link quality is good



Please change your username from xxx@home.maxis.com.my to xxx@public.maxis.com.my if you requested for public IP

Mine still got normal upload & download speed to Singapore (Singtel):

Samsung Google Nexus (GNex) Android phone

Please don't just call them, post to their forum and email their customer service also. Pls go to https://forum.maxis.com.my and post about your issue including email to customercare@maxis.com.my with your personal details such as name, identification number, installation address etc. Maxis hotline number 1800 82 1123

You may bypass the DNS setting from the router if you are using your own DNS setting inside your computer, no need to change the DNS on the router.

If you still want to change the DNS setting inside the router, you may change it from command line via telnet interface.

Your local dns setting inside your computer always higher priority than setup by network. Please refer to screen shot below:


Default password for Maxis FTTH internet account is username[1]
For example your username is 77777@home.maxis.com.my so your password is 777771

It shouldn't be, because Maxis DNS can resolve that hostname without problem.


Can you see any error message shows by your web browser after you can't access those sites?

If you can't ping 8.8.8.8 means your internet connection is not connected/having issue. Please submit support ticket to Maxis Customer Support via email customercare@maxis.com.my stating your issue with your Maxis FTTH account number. You may post to their forum also@https://forum.maxis.com.my regarding your issue.

Something wrong with your account. I can trace route, ping and surf to yesasia.com without any problem. Seems your account only connected to Maxis cloud but can't go to that website.

Try login from this URL address http://192.168.1.254/cgi/b/users/cfg/chang...0=-1&l1=-1&nm=1

MaxisBB default password is empty (no password). That's why you can see the admin page without need to enter any password if you go to http://192.168.1.254 via wired connection. You may change this empty password to something more secure if you want.

By the way; if you want to access backup/restore router configuration page, the administrator account level is required. You may login via this URL address http://192.168.1.254/backup.lp?be=0&l0=1&l...=BACKUP_RESTORE using your administrator credential which is working previously. I hope you can login as administrator through this URL address. tq

Send email to customercare@maxis.com.my with subject Forum/Your_Forum_nickname/Request to lower VoIP credit limit and post inside Maxis forum at https://forum.maxis.com.my with your Maxis FTTH account number, stating how lower you want the credit limit. Default credit limit for new VoIP account is RM500 per month.

It's virtual IP of Thomson router for File & Printer sharing via USB port. You may access it via entering \\192.168.1.253 in your My Computer address bar

This post has been edited by pisanq: Jul 25 2012, 07:45 AM

What is the status inside Thomson router under telephony section? It should shows status OK and registered OK
My experience changing VoIP number very smooth, request hari Rabu hari Sabtu dah boleh pakai new custom number

Status & Registered

---------
Pls update URI, Username & Password for new VoIP number


This post has been edited by pisanq: Jul 25 2012, 01:21 PM