Restorations for Diablo III accounts are limited, and we cannot guarantee the availability of future restorations after one is performed. Because of this, we require your approval to use a limited restoration to address this situation. If you would like us to proceed, please respond to this ticket and clearly tell us that you would like to use a limited restoration. If you do not respond, no restoration will be made for this issue.

Any progress made since the compromise may be lost when the restoration is performed. For additional information on how compromise restorations are handled for Diablo III accounts, see (http://www.battle.net/support/article/compromised-diablo-iii-account).

Note: After the first compromise restoration occurs on a Battle.net account, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be permanently revoked. For more information on authenticators, see (http://www.battle.net/support/article/battle-net-authenticator-faq).

Account security is critically important. To help protect your account, we recommend following the Security Checklist (http://www.battle.net/security/checklist) on our Account Security site (http://www.battle.net/security/).

If you have further questions, please reply to this ticket. If you prefer to speak to a representative directly, please see our contact information (http://www.battle.net/support/article/contact).

Thank you again for contacting us. We hope you continue to enjoy your experience in Diablo III!

Pease press Reopen Ticket and we will respond to this message as soon as we can. Thanks!

u didnt use the authenticator?

nope, my account was registered under US as the country, therefore the HP number didnt suit malaysian number... cause last time was playing WoW with the current bnet account.. anyway after restoring my items, i will request for a country chg from tech support.. sigh

authenticator got nothing to do with hp number

Was playing half way, wanna down diablo in nightmare mode with party, suddenly got a message popped out, saying i was logged in from another computer. I sense smtg is fishy already, cause I don't share my account...

Straight went to battle.net, and too late, receive email that my password was changed. Recover my password, login again, found out all items gone, gold, gems, crafting materials all gone...

Was wondering how they actually find out my password, I don't simply download stuff, nor share my account.. So far only using VPN service, which is very reputable, ping2pwn... not sure what went wrong, but the VPN is the factor that i can think of...

sigh... reported to blizz, hopefully they can recover back my items n gold

Restorations for Diablo III accounts are limited, and we cannot guarantee the availability of future restorations after one is performed. Because of this, we require your approval to use a limited restoration to address this situation. If you would like us to proceed, please respond to this ticket and clearly tell us that you would like to use a limited restoration. If you do not respond, no restoration will be made for this issue.

Any progress made since the compromise may be lost when the restoration is performed. For additional information on how compromise restorations are handled for Diablo III accounts, see (http://www.battle.net/support/article/compromised-diablo-iii-account).

Note: After the first compromise restoration occurs on a Battle.net account, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be permanently revoked. For more information on authenticators, see (http://www.battle.net/support/article/battle-net-authenticator-faq).

Account security is critically important. To help protect your account, we recommend following the Security Checklist (http://www.battle.net/security/checklist) on our Account Security site (http://www.battle.net/security/).

If you have further questions, please reply to this ticket. If you prefer to speak to a representative directly, please see our contact information (http://www.battle.net/support/article/contact).

Thank you again for contacting us. We hope you continue to enjoy your experience in Diablo III!

Pease press Reopen Ticket and we will respond to this message as soon as we can. Thanks!

he's referring to mobile autheticator app on smartphones.

i never know that mobile authenticator need mobile numbers eh

from what other forumers said, you need to put phone numbers according to address in battle.net account.
so if you put US address in your account, you cannot use Malaysian phone number.

wish I have a smartphone now, I need the autheticator.

lucky saw this thread....ardy done with autheticator and sms alert.....

i never know that mobile authenticator need mobile numbers eh

from what other forumers said, you need to put phone numbers according to address in battle.net account.
so if you put US address in your account, you cannot use Malaysian phone number.

wish I have a smartphone now, I need the autheticator.

Even if you have an authenticator, you will still get hacked if you don't practice safe web browsing.
For those who can't afford or think getting an authenticator is a lot of hassle, you can always follow these steps

1) There are a lot of con websites who claims to be Blizzard and send you emails, saying that they want you to click this link or give your username and password to verify details. Always remember Blizzard will never ask for your username and password, be it email or ingame. Careful when clicking email links.

2) Make sure your password is hard one to figure out. Change your password regularly.

3) Here's another great tip. When you key in your password, do not enter them in sequence. Always key them in non-sequence to fool keyloggers.

Example, if your password is abc123, you can enter 'c12' first, then move your mouse to before 'c' and enter 'ab', then move your mouse to after '2' and enter '3'

When you press enter, your password will be abc123
But to keyloggers, your password will look like c12ab3

Hope this helps.

Even if you have an authenticator, you will still get hacked if you don't practice safe web browsing.
For those who can't afford or think getting an authenticator is a lot of hassle, you can always follow these steps

1) There are a lot of con websites who claims to be Blizzard and send you emails, saying that they want you to click this link or give your username and password to verify details. Always remember Blizzard will never ask for your username and password, be it email or ingame. Careful when clicking email links.

2) Make sure your password is hard one to figure out. Change your password regularly.

3) Here's another great tip. When you key in your password, do not enter them in sequence. Always key them in non-sequence to fool keyloggers.

Example, if your password is abc123, you can enter 'c12' first, then move your mouse to before 'c' and enter 'ab', then move your mouse to after '2' and enter '3'

When you press enter, your password will be abc123
But to keyloggers, your password will look like c12ab3

Hope this helps.

i heard that copy and paste will help too

instead of typing ur password when entering, type it elsewhere, save in notepad or whatever file, then copy it and paste when logging in

i practice that when my WoW account was hacked last time, guess it's time for me to do it again. hmm

already install the autheticator. i wonder how the approved the authenticate code since the authenticate code on my mobile is keep changing? it's we need to key in the latest one? or we can keep using the same code..
IF, we forget to bring our handphone to cybercafe, then we screwed? not need to login le...

who would forget to bring their handphone to anywhere-.- I even have my phone when I'm in toilet.... the code synchronized with Bnet and the code timing as well...

sometime i forget to brings it to office    sh*t happened...

make sure u use reputable antivirus program. install malwarebytes. zone alarm dont forget, to monitor firewall. dont ever install pirated games. most of them have false-positive DLL which is actually positive.

I want to get battle.net authenticator. Where can I get it here in Malaysia? I have no smartphone yet. If the cost of buying battle.net authenticator is cheaper than buying android/iphone phone, should be suffice.

Browsing blizzard store indicating that none will be shipped to Malaysian address. Any reputable reseller here? Mean, I just buy the authenticator from the seller in Malaysia.

steam/origin games only in my pc
just make sure you always go the right domain battle.net or any blizzard site,

then you wont lost ur battle.net information
i use authenticator on my android now, in case, because I got hacked once before when playing wow (I believe because got one time I play wow at cc), my game time was out so it's inactive, but i retrieved it back in time thanks to my wow friends told me they saw me online lol

btw I retrieved my account and there's 1 month game time activated, with a credit card subscribed lol

TIME TO MAKE HUGE WOW PURCHASE!!! GET THOSE PETS AND MOUNTS!!!

i heard that copy and paste will help too

instead of typing ur password when entering, type it elsewhere, save in notepad or whatever file, then copy it and paste when logging in

i practice that when my WoW account was hacked last time, guess it's time for me to do it again. hmm

other than what you mentioned above, there are more ways to make your account safe

1. hide your CD keys off other people, including your fwens and families. your so called 'fwen' and even your brothers/ sisters can turn into monsters when comes to profit.

2. 'move' your bnet account to another mailing service after you have recovered your stuff. some might argue this is not necessarily but do understand the hidden threat: your mailing account hooked to your current bnet account might also be compromised, and some of them would have certain backup-plans for you to recover your password, in which haxxor can take advantage of.

3. protect your pc, by any means necessary. other than installing AV and do regular scans and hope it will protect it, try to restrict/ block others from accessing your pc, or installing stuff into it. if there's malware/ virus/ trojan detect in it, disable any form of network and internet access and limit resources to be inward only and stop any type of login related action using that pc other than window login.

My god, i just borrowed my friend cd for installation.

Was playing half way, wanna down diablo in nightmare mode with party, suddenly got a message popped out, saying i was logged in from another computer. I sense smtg is fishy already, cause I don't share my account...

Straight went to battle.net, and too late, receive email that my password was changed. Recover my password, login again, found out all items gone, gold, gems, crafting materials all gone...

Was wondering how they actually find out my password, I don't simply download stuff, nor share my account.. So far only using VPN service, which is very reputable, ping2pwn... not sure what went wrong, but the VPN is the factor that i can think of...

sigh... reported to blizz, hopefully they can recover back my items n gold

copy paste doesnt work.

Keyloggers tap into your system key typing function. Copy pasting doesn't work.
The best practise is to use authenticator to add 2 factor security.

If you feel like challenging yourself, install diablo on ubuntu, block all outgoing ports except 80 and 443, encrypt your pc and dns traffic, and play diablo

VPN = the owner have full access of every data passed thru, yes including account and password.

dah fuk is that???!!!! lol

why risk your account? or why so some much hassles?

just use the mobile authenticator...
no way that a keylogger can get through that.

copy paste doesnt work.
Keyloggers tap into your system key typing function. Copy pasting doesn't work.
The best practise is to use authenticator to add 2 factor security.
If you feel like challenging yourself, install diablo on ubuntu, block all outgoing ports except 80 and 443, encrypt your pc and dns traffic, and play diablo

they can if they either have your mobile authenticator info/config from either the server or the app.
the authenticator is just some numbers from your end which have to match the server side numbers, at a given time frame.

if someone got a dump of all the authenticator configs and details from server.
very possible to be gg

copy paste doesnt work.

Keyloggers tap into your system key typing function. Copy pasting doesn't work.
The best practise is to use authenticator to add 2 factor security.

If you feel like challenging yourself, install diablo on ubuntu, block all outgoing ports except 80 and 443, encrypt your pc and dns traffic, and play diablo

Diablo III uses the following ports:

80: HTTP
1119: Game client; Patch version queries by the Launcher
6881-6999: Launcher; Downloading
If you need assistance with port forwarding on your router, you may wish to visit PortForward.com, a third-party site that contains port forwarding walkthroughs for most router models. If this doesn't resolve your issue, contact your router's manufacturer for assistance.

lol .... world became smart , you are long dead without an authenticator,

product key u used on ur battle.net is a very strong evidence you owned the product, you are the owner

if ur fren has ur cd key, he can request to recover the account just like he's the owner, but first he must know ur login email and abit info of urs

Asking a newbie to get D3 to run on a linux distro without explaining the complications of wine........

Although, if a newbie really does try it, it would be interesting to see the tears of frustration and rage.

my opinion is, don't go to those diablo 3 fans website which u are not sure about other than blizzard diablo 3, these website mostly post a lots of interesting topic like how to get legendary eq, cheats, lvling tips etc, when u log in to these website, its a trap that they are trying to install keylogger or hack into your system to retrieve all your personal info. Mine wow account once hacked when i m scrolling some webs regarding boss killing strategic. Learn my lesson. Quit wow after my account restore.

because of this thread, i've changed all my password: email, FB, steam, bnet
all different. good luck remembering all of them

Site for making the d3 picture in ur siggy might be risky too 

Usernames are just as bad. People use the same username for everything. For example, xXHackMeXx@hotmail.com is attached to a xXHackMeXx at forum.suckerd3user.com and is also attached to a battlenet account.

but, but... i use same username for all accounts on internet. am I in the bad position?  

You know, I see alot of posts being thrown around about some super hackers and some equally strange pieces of advice to avoid being hacked. As somebody who has been lucky enough to avoid these misfortunes, there are a few rules to adhere to.

Basic principle to avoid being hacked socially engineered

1. Emails. Don't click the links in them! Yes you just won a trip to Blizzard City but calm down and verify by independently going to your account. Some of you would be surprised how many people actually fall for this.
   
2. Passwords. Its not about password complexity. Its about password repetition. So many people use the same password or variation of the same password. Ironically, a notebook and a pen is a better password manager than any other digital locker.
   
3. Usernames are just as bad. People use the same username for everything. For example, xXHackMeXx@hotmail.com is attached to a xXHackMeXx at forum.suckerd3user.com and is also attached to a battlenet account.
   
4. Networks. ok, this is a little more technical. Public wireless networks, public VPN-s or proxies all are dangerous. So next time you sit at Starbucks on their public wifi showing off your Macbook, somebody is sniffing all the traffic on that wireless network.
   

Most of the time, its the small things that get you hacked, rather than your computer being compromised. And for god's sake, get an authenticator.

I know several people who do this I wanted to do the same but not so free to buy one coffee costing 15 bucks then later cannot sniff anything. Besides, I'm not interested lah, use my phone can sniff people's Facebook sessions already.

But eh guys, don't lah, people's hard work gone just like that :/ *except for Facebook*

To those who said can't use sms alert.

I just did mine, and it works. Blizzard can send alert sms to me now.

anyone getting bek their char?

Err... I'm guilty of sniffing in public places too. Sometimes, waiting for ppl and I have laptop in hand so just busybody and see what ppl are doing.

u say like everyone got hacked lol

I didn't get hacked...but imo i do think the leak is coming from a security flaw on Blizzard's site...lots of people got their account hacked past few days

There's a battle.net thread about this too
http://us.battle.net/d3/en/forum/topic/5149008932?page=1

dafuk, even with authenticator also get hack. Blizzard fail

I didn't get hacked...but imo i do think the leak is coming from a security flaw on Blizzard's site...lots of people got their account hacked past few days

There's a battle.net thread about this too
http://us.battle.net/d3/en/forum/topic/5149008932?page=1

One more thing, I just realized mistake I've done. Tonight I am going to kick out unknown person who requested to be online friend when playing Diablo III

NEVER EVER accept request from somebody unknown to you because they might be a haxor in disguise.. waiting for you to get rarest items and lotsa golds..

Oh my god! I must hurry up going home and remove these unknown persons!

I only add frens anyway

hi, can add me? 

walau wehy, they say they wont restore my char coz they say no compromising ah ... i have only 2 fren in game and both i know ... !@#$%

hi, can add me?