This is my case, I've tried every single thing i know of and even calling Blizzard Malaysia but no reply what so ever

I'm still unable to log into to account - still requires me to insert the code upon login. I read from the account recovery page the authenticator code will be removed upon password reset.


I encountered this problem during login since yesterday - prompting me to key in my code although I have never attach any authenticator code to my acc at all before.
All started when i was playing on Thursday, i saw a message from Blizzard (could be a hack/spam) saying I am using a different port machine (if i remember correctly) and i need to verify my account if will be suspended/locked. I ignored the message thinking it was a hack/spam and I am unable to login again few hrs after that msg.

Please help me out

I am actually clueless on what to do already. I cant even login to my acc on blizzard webpage
Will always prompt me for authenticator code

So i need to call directly to Blizzard America line? (I am playing in America server). My ticket previously Game Master said no malicious content from the logs

Well, i have submitted another ticket, this time detailing the entire problem and also asking them to remove the authenticator (that wasn't from me). Their customer support has replied saying the need from 1 to 2 days to process. I guess i will have to call them 11pm Malaysia time to US customer support just to make sure things get moving

This is utterly frustrating, my friend check my name is his friend list - saying my username has now changed to BlizzardGM01. Although my hero items are still intact, not so sure bout my stash and gold

Anyone know where do I c an find Blizzard America number?
Is this one? 1-800-592-5499