My account has been hacked yesterday 3.30pm when i was playing with my friends. I suddenly got kicked out from the game and a message appeared and says that someone log to this account from another computer.

I tried to relogin but too bad the password was changed. I quickly go to battle.net to change my password n everything but it was too late. My main item and my gold was all stolen.

The weird thing is that when I ask my friends whether they saw my account online or not that time, and they said they didn't see my account online but saw my demon hunter naked already.

I have already sent ticket to blizzard and hope i get my DH roll back 6 - 12 hours before the hack. sigh...

After all the hassle, I've got myself authenticator and the sms alert from battle.net. How the heck they got my p/w at the 1st place, I never download anything or torrent or visit any phishing website too. =(

May I know how long it takes Blizzard ppl to reply our ticket? Tried to Call Malaysia Diablo Customer service and it's closed all the time. http://sea.battle.net/support/en/article/contact It's so pathetic!

Yesterday i submitted at SEA region and then today I copy n paste it to America Region. Hope i get an reply soon. DO we get our item back after roll back? I hope they do and not just the character, my DH already 58 =(

Not really, when I recovered my password n account, and login to diablo, my friend list is still there but of course my gold n item all gone.

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Added on May 26, 2012, 12:31 pmGot a replied from Blizzard. An info for everyone.

Greetings!

It�s Game Master Rawyrr here at your service, and I hope your day is going well so far (this issue aside of course)! I was happy to read through your petition, and I�m pleased to report that I have some information to pass on to you about how we handle Diablo 3 compromise restorations!

The method we use to restore Diablo 3 accounts is quite different from how we do restorations for World of Warcraft. You don't get items restored, what happens is your entire account gets rolled back which means you lose all progress, gear, achievements and levels you gained after you were hacked. Note that you are going to lose progress here and note that this process cannot be reversed; so reverting an account to a prior save point is a one way process that can NOT be undone. With this in mind, there is some key information that is extremely important for you to look over before we move on with your Diablo 3 account restoration.

After the first compromise restoration occurs on a Battle.net account, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be permanently revoked for good. With this in mind, we highly recommend you get an authenticator now! The mobile versions are usually free, and you can go to www.mobile.blizzard.com for more info on them. =)

Also, we can only provide 2 of these rollbacks for your account, and after that you will have to wait at least a year to get an additional rollback on your account. To avoid getting to this point, an authenticator is highly recommended!

Again, note that you are going to lose progress here if you choose to go forward with this rollback. We roll back your account based on save points which are taken periodically, but perhaps more slowly than you may expect. Reverting your account to a save point would make you lose all progress you gained after the losses you are reporting occurred, but it would restore some gold and gear. If this is acceptable, let us know and most importantly **do not continue to play your account** until you are restored. If you continue to play your characters, any additional progress made will also be lost, since we roll back the account. Anyways, if you happen to run into any issues or have any questions for us, don�t hesitate to let us know�we are always happy to help out! Don�t be shy now

If your issue has been resolved and you are ready to get back to gaming, then just hit �Mark as Resolved� to close this issue out!

On the other hand, if you have any lingering questions for us or you still need a little more help just click the �I Still Have a Problem� button and we will be more than happy to continue helping out! It�s been a pleasure! Take it easy!

Kindly,

Game Master Rawyrr
Customer Services
Blizzard Entertainment
www.blizzard.com/support


This post has been edited by pennyzai: May 26 2012, 12:31 PM