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 Got hacked? Account compromised?, Information here

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TSraptar_eric
post May 20 2012, 08:11 PM, updated 14y ago

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For those who got hacked, just like myself, below are some information for your usage and referral. Please do note that account restoration basically means account rollback, where they will rollback your character to their latest backup available. You might lose hours of gameplay, hours of gold obtained, items obtained, etc.

For those who don't have much gold, or items, I recommend you NOT to restore your account, just like myself, I did not restore my account. Used 2 days to regain all my gold. Not worth the remarks left on your account, like a blacklist note applied onto your account in their system.

One account can only have two restorations done, in it's entire lifecyle. After first restoration is done, your account will be flagged, and you MUST have an authenticator in order to access RMAH. If you got hacked for the second time, and request for another restoration, your account will be blacklisted in the RMAH, and will be no longer qualified to use to RMAH, no matter you have authenticator or whatsoever.


Information on account restoration (limited restoration):

QUOTE
Restorations for Diablo III accounts are limited, and we cannot guarantee the availability of future restorations after one is performed. Because of this, we require your approval to use a limited restoration to address this situation. If you would like us to proceed, please respond to this ticket and clearly tell us that you would like to use a limited restoration. If you do not respond, no restoration will be made for this issue.

Any progress made since the compromise may be lost when the restoration is performed. For additional information on how compromise restorations are handled for Diablo III accounts, see (http://www.battle.net/support/article/compromised-diablo-iii-account).

Note: After the first compromise restoration occurs on a Battle.net account, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be permanently revoked. For more information on authenticators, see (http://www.battle.net/support/article/battle-net-authenticator-faq).

Account security is critically important. To help protect your account, we recommend following the Security Checklist (http://www.battle.net/security/checklist) on our Account Security site (http://www.battle.net/security/).

If you have further questions, please reply to this ticket. If you prefer to speak to a representative directly, please see our contact information (http://www.battle.net/support/article/contact).

Thank you again for contacting us. We hope you continue to enjoy your experience in Diablo III!

Pease press Reopen Ticket and we will respond to this message as soon as we can. Thanks!



Information


Security Checklist: LINK
Battle.net Mobile Authenticator FAQs: LINK
Type of account thefts (Methods people use to steal your account): LINK
Got hacked? View this topic: LINK


Shortcut links

Reset password (Battle.net): LINK
Account recovery (Battle.net): LINK
Mobile Authenticator (iOS and Android): LINK

This post has been edited by raptar_eric: May 24 2012, 02:14 PM
TSraptar_eric
post May 20 2012, 08:24 PM

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QUOTE(ToddStarz @ May 20 2012, 08:15 PM)
u didnt use the authenticator?
*
nope, my account was registered under US as the country, therefore the HP number didnt suit malaysian number... cause last time was playing WoW with the current bnet account.. anyway after restoring my items, i will request for a country chg from tech support.. sigh
TSraptar_eric
post May 20 2012, 08:49 PM

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reply from blizz

QUOTE
Restorations for Diablo III accounts are limited, and we cannot guarantee the availability of future restorations after one is performed. Because of this, we require your approval to use a limited restoration to address this situation. If you would like us to proceed, please respond to this ticket and clearly tell us that you would like to use a limited restoration. If you do not respond, no restoration will be made for this issue.

Any progress made since the compromise may be lost when the restoration is performed. For additional information on how compromise restorations are handled for Diablo III accounts, see (http://www.battle.net/support/article/compromised-diablo-iii-account).

Note: After the first compromise restoration occurs on a Battle.net account, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be permanently revoked. For more information on authenticators, see (http://www.battle.net/support/article/battle-net-authenticator-faq).

Account security is critically important. To help protect your account, we recommend following the Security Checklist (http://www.battle.net/security/checklist) on our Account Security site (http://www.battle.net/security/).

If you have further questions, please reply to this ticket. If you prefer to speak to a representative directly, please see our contact information (http://www.battle.net/support/article/contact).

Thank you again for contacting us. We hope you continue to enjoy your experience in Diablo III!

Pease press Reopen Ticket and we will respond to this message as soon as we can. Thanks!


great.. twice only can restore max... progress all gone zz.. not my fault also, kena hack for no reason, they apply such rules on me wtf.. anyway will restore sad.gif
TSraptar_eric
post May 21 2012, 03:58 PM

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my char nv got deleted.. all rares, gold, gems, mats all got stolen..

anyway i decided not to ask blizz for the limited restoration... they will rollback your char to their last backup, i might lose some eqs, gold, and most precious, progress and level.... so i rather farm the gold n gems again..

and most importantly, after 1st round of restoration, your account will have a "black" record, sortta like flagged by blizz... you will need authenticator else you cant use RMAH... its ok for me, but the painful part is, if you request for a 2nd time of restoration next time, if you really got hacked again, they will permanently remove RMAH from your account..
TSraptar_eric
post May 22 2012, 03:23 PM

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QUOTE(Instant_noodle @ May 22 2012, 02:42 PM)
i'm concerned after seeing blizz forums flooded by these threads, i told my WoW guildies to avoid public games  and only play with the people they know of.

for those who keeps yapping 'ur pc got key logger,', 'use authenticator to protect laaaa' without actually check thru the multiple forums' posts... i urge you guys to play more public games and hope you'll get teamed with certain low level anon...the next thing you'll know is your toons is stripped buttock-naked

after you have reported and pleaded for restore, you'll probably be here again crying about account being haxxed and getting yourself being 'greeted' by statements like, 'ur pc got key logger,', 'use authenticator to protect laaaa'...
*
couldn't agree more... those who keep yapping keylogger and all, wait till they kena.. im in IT field myself, and how would i not know how to keep myself safe? =.=
TSraptar_eric
post May 22 2012, 03:58 PM

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dont worry... server going down now, i think they are patching it


Added on May 22, 2012, 3:59 pm
QUOTE(Rei7 @ May 22 2012, 03:55 PM)
Damn just now I got disconnected and DDOS'ed
It seems that they plan take our session on later ddos our connection so that we can't re-log.
Luckily a simple restart to the modem fix this.
And was able to relog and logout without them taking over the session again. -.-
*
mine was worst... i diablo half way in nightmare mode with some public party, then got dual logged in... it says my acc logged in from another place.... next moment, i cannot log in liao, receive email that my password was changed =.=

This post has been edited by raptar_eric: May 22 2012, 03:59 PM
TSraptar_eric
post May 22 2012, 04:08 PM

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dude i just logged out from the game la =.=
TSraptar_eric
post May 23 2012, 06:43 PM

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get the physical authenticator, but not available in Malaysia I suppose
TSraptar_eric
post May 24 2012, 02:25 PM

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First post updated with information and links smile.gif
TSraptar_eric
post May 25 2012, 03:02 PM

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just submit a ticket under US region, mine got replied within 1 hour, even at night where their time was around 6am last week.... I believe US region's cust support are more hardworking lol smile.gif

 

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