sigh. called them 'cos i've been getting dummy ips but they keep saying my problem was a frequent disconnection problem 'cos in my history / log on their side it looked like i was disconnecting all the time except i was doing it manually. the dead ips don't work at all and i have to manually disconnect and connect until i find one that works.

so the technician came today and i am now getting around 3mbps when yesterday at 3am i was still getting 4mbps.

the technician called me and said i needed to downgrade my line also. CRAZY STREAMYX PPL. if i had to downgrade, this wouldn't happen now 3 months after having streamyx 4mbps. it should have shown from the start. if only they would look on their side and not say it's the customer's fault all the time.

i just spoke to 100 to complain that the technician downgraded my line and that it is NOT A frequent disconnection problem OR an unstable connection but that it is a dummy IP problem - in other words, i get connected to IPs that don't work and i have to manually disconnect and connect until I find a working IP...

so frustrating.

can my current line support 4mbps??my streamyx is 1mbps!!

This post has been edited by shah6287: Sep 6 2011, 10:31 PM


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shouldnt be a problem to go to 4mbps

better Pray pray ..IF TM still have 4mb POrt available for you ..!!!!!

Just upgraded my 1mb to 4mb yesterday, now waiting for the tech to come to my house setting all those stuff, thank god my place there still got one available port for 4mb, if not then the only upgrade package i can get is 2mb ...hopefully my line won't be trouble so much, my current 1mb package is running well all the time with max speed of 1.4mb (most of the time) and never got DCed

Your port is already synced at 7168kbps/509kbps!

That's double of what you're going to subscribe.

Looking at your attenuation: 14.5dBm, you're more than qualified for 4mbps even 10mbps is possible.

**Additional info
You're not gettting 4mbps yet is because your login account is still restricting you with 1mbps speed. Once you upgrade, TM will open up your login ID to increase your download speed.

This post has been edited by Ahn3hn3h: Sep 7 2011, 10:30 AM

How does one change the login ID in order to get 4MB speed?

Technician came to my house to upgrade to 4MB line 3 weeks ago, but now still stuck at 1MB. Called them many times and they don't know how to fix it.
He came again and still can't fix it. They say that my line can certainly accept 4MB.

Now, I'm thinking this could be the problem.

i think limits to 2mb.try call tm first to check

Of course you can't change yourself. That will in breach of TM's contract. You should only get what you pay for.

If you post your modem's stats maybe people will be able to help you.

For muffdiver's case, he line is already more than enough for 4mbps but his account is limiting his speed. If you believe TM has set your line accordingly, then go borrow your friend/relative's 4mbps login account to try out.

here's my stat bro...I don't think I've got any friend who's using 4mbps, most of them using unifi already.

Your line speed is capped correctly. Account's that not right. Give a call to TM technician and ask him to lend you his HIS account to use temporarily. Say you really in need of it and try to give all sorts of excuses.

When the installer came to my house to initial setup of my 4Mbps, he used a account with the username 'hsi_test@streamyx'.. Unfortunately, i haven't managed to save the password for that account.. only username available... I donno what's the speed cap for that account.. probably more than 4Mbps...

This post has been edited by AjkR06: Sep 7 2011, 10:42 PM

Wow thanks bro for the tip. Will try this out.

Unfortunately, the technician that I got is super noob. Imagine, 3 weeks after upgrading, he still can't find a way to solve this problem.
He says it's Telekom server's fault.

So the technician came to my house again and after much figuring out he said the internal wiring in my house is bad and that the copper wire is black. But since he came the line is worse for wear - surfing is not up to speed, speedtests show 2-3mbps but torrents are decent at 404kbps.

So am wondering whether I should call the wireman to check on my house tomorrow - what do you think?

SNR is at 7-11db
Line Attentuation around 48.7

This post has been edited by pigduck: Sep 8 2011, 12:34 AM

Wow. Thanks for the info I actually left my house immediately when I read your message to the TM Point but the bloody queue was so bad. Was waiting for almost 2 hours and my number didn't even move. Plus it was only 7 spots away.

Anyhow, managed to get my account submitted online instead of waiting in queue.

Hi just wanna ask currently I'm already MMU student , so that's mean i can subscribe gradpack which is cheaper , the thing is at my uni i and apartment i stay already have internet so i don't need it , but now my hometown house wanted to change back to streamyx as my bro wanted to use , so can i just use my student name to subscribe gradpack for my house instead of the apartment i'm staying in melaka??Btw my hometown is at Kedah.

hi guys,

I'm currently on 1mbps.
here's my modem status


there's a friend of mine live really close (less than 2km sight distance)to my house, he has 2048 rate line, but on 512kbps package,
so is that line possible for 2mbps? (expected the speed would be 1.5-1.8mbps)
If you are telling me the best way is to go nearest TM branch to ask, forget it, there's a staff who only in charge for streamyx applications, he will give me the answer "only 512k" -.- (already 2nd time I asked after few years since I use my 1mbps), he lied to customer fastest only 512k available but 1mbps user everywhere, dam guy

Currently emailed TM support, they asked for my area and phone number to check, I don't expect much, also dont expect if it's available, just want try to do something to know the right answer from them if I can upgrade to higher speed.

my office also has 2048 rated line, but on 1mbps package, I can't really find a fren who has 2mbps or 4mbps , lend the account to test if it can achieve at least 70-80% of 2mbps speed.

This post has been edited by squall0833: Sep 8 2011, 03:37 AM

You line is already sitting on a 1.5mb port. That means you can apply for 1mb anytime you want. As about 2mb, i can see your line has no problem getting to that but it is very likely your surrounding area has no facility to go for 2mb and above probably because of no demand. In simple, your area does not have 2mb and 4mb port.

ok thanks, , actually there's alot ppl here intend to get better speed than 1mbps, too bad, many years until now still no news

Hey guys wanna ask if straight away get a 4mbps line (from nothing, not upgrading from 1mbps), how much is the price?

from the steamyx website it says RM260 something, but some place else (reseller?) I saw RM 160.

which is real?

Thanks.