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 ASUS Malaysia Component and Hardware

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cybersans
post Apr 11 2011, 09:57 PM

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don't know whether it is because of bios immature or normal behaviour, but my i7-2600K idle @ 1.6GHz using 1.02++ - 1.04++ of vcore. quite higher compare to my i7-860 idle @ 1.2GHz using 0.800++ - 0.820++ of vcore.
owikh84
post Apr 11 2011, 10:04 PM

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QUOTE(cybersans @ Apr 11 2011, 09:57 PM)
don't know whether it is because of bios immature or normal behaviour, but my i7-2600K idle @ 1.6GHz using 1.02++ - 1.04++ of vcore. quite higher compare to my i7-860 idle @ 1.2GHz using 0.800++ - 0.820++ of vcore.
*
Quite normal SB is naturally doesnt like vCore lower than 1.0v
Mr.Lonely
post Apr 11 2011, 10:51 PM

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QUOTE(cybersans @ Apr 11 2011, 07:45 PM)
good news lonely!! finally. by the way, what kind of mobo you will buy to after refunded? this one? biggrin.gif

because i'll get that mobo after i get refund for my *toot* board for several reason, for example, less power draw when idle.
*
no intended to get any P67 board =) i dun mind wait for the Z68 since it launch on may 8th

QUOTE(MichaelJohn @ Apr 11 2011, 07:47 PM)
I don't think you can change motherboard brands...

If you bought ASUS board , then you have to refund with ASUS board...?
*
dude, refund mean the shop pay back u money u can buy any brand afterward =) translate.google.com can help u

QUOTE(owikh84 @ Apr 11 2011, 07:54 PM)
ASUSmy has responded to me thru PM.
Promised will open an INVESTIGATION on origin of the problem?  doh.gif
Today cannot settle... fingers crossed...

*
whistling.gif good luck dude, i wish u get ur refund or proper replacement.
owikh84
post Apr 11 2011, 10:56 PM

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QUOTE(Mr.Lonely @ Apr 11 2011, 10:51 PM)
no intended to get any P67 board =) i dun mind wait for the Z68 since it launch on may 8th
dude, refund mean the shop pay back u money u can buy any brand afterward =) translate.google.com can help u
whistling.gif  good luck dude, i wish u get ur refund or proper replacement.
*
Refund is for sure and Z68 is on d way..
thaisxs
post Apr 11 2011, 11:31 PM

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QUOTE(owikh84 @ Apr 11 2011, 10:56 PM)
Refund is for sure and Z68 is on d way..
*
May 8th !!
may b i should ask for refund too...
meh gotta pick up the swap board tomorrow at Royal Club
owikh84
post Apr 11 2011, 11:37 PM

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QUOTE(thaisxs @ Apr 11 2011, 11:31 PM)
May 8th !!
may b i should ask for refund too...
meh gotta pick up the swap board tomorrow at Royal Club
*
better late then regret.. ask for refund dude.
u dun wanna just seeing me kicking asss at Z68 don't u.
let's join the new party, next month (less than 30 days) brows.gif
Cyclonechuah
post Apr 12 2011, 02:28 AM

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QUOTE(owikh84 @ Apr 11 2011, 10:04 PM)
Quite normal SB is naturally doesnt like vCore lower than 1.0v
*
Off topic:
errr.. my vcore idle at 0.9v, and i did a low voltage OC, using 1.15v on 4Ghz.. is there any problem with this?

Btw, looking at how Asus respond to matter, i think if owikh84 jump from asus to other brand, i'm following tongue.gif .

My confident in Asus grows lesser and lesser and dropping now, kinda regret upgrade from P8P67 Pro to P8P67 Deluxe B3...
clawhammer
post Apr 12 2011, 02:39 AM

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QUOTE(Cyclonechuah @ Apr 12 2011, 02:28 AM)
upgrade from P8P67 Pro to P8P67 Deluxe B3...
I don't understand why you are doing that at the first place either smile.gif If you have a P8P67 PRO, it's either you go for MIVE or downgrade. Literally pointless to jump to deluxe from a PRO laugh.gif
Cyclonechuah
post Apr 12 2011, 02:48 AM

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QUOTE(clawhammer @ Apr 12 2011, 02:39 AM)
I don't understand why you are doing that at the first place either smile.gif If you have a P8P67 PRO, it's either you go for MIVE or downgrade. Literally pointless to jump to deluxe from a PRO laugh.gif
*
i already feel like slapping myself. i feel bad now... shocking.gif doh.gif vmad.gif

think i'm going to join the MSI, since people saying they offer better support =X

This post has been edited by Cyclonechuah: Apr 12 2011, 02:50 AM
tech_frix
post Apr 12 2011, 06:08 AM

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QUOTE(owikh84 @ Apr 10 2011, 10:15 PM)
Actually consumers' rights is protected in Malaysia u can always lodge a fraud report at:
Tribunal for Consumer Claims Malaysia

Yes, I consider this is a serious FRAUD case committed by Asus since in their website it is clearly stated that buyer can opt for refund in this B3 swapping program.
They're supposed to give me a BRAND NEW board, not a frankenstein'ed board piece of shit.

*
boss, base on ur prev post, i strongly recommend u to report ASAP..
u've been conned big time...deng Asus...
i supported ur brand since 2007..deng u!!! mad.gif
Mr.Lonely
post Apr 12 2011, 10:20 AM

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Yea just get your refund dudes ! Join the z68 party!!
DarkNite
post Apr 12 2011, 10:58 AM

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QUOTE(Mr.Lonely @ Apr 12 2011, 10:20 AM)
Yea just get your refund dudes ! Join the z68 party!!
*
Bro, how's your issue coming along? hmm.gif
TSASUSmy
post Apr 12 2011, 12:47 PM

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QUOTE(owikh84 @ Apr 8 2011, 07:40 PM)
Today I am very disappointed with how Asus Royal Club handles my Maximus IV Extreme B3 swapping program.  cry.gif  cry.gif
This is the outcome....
user posted image
user posted image
user posted image
I am sad now... Kudos to ASSus...
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Already submitted your posts and complaint to the right personnel at Royal Club. Will update you via PM once I know what's cause.

QUOTE(Cyclonechuah @ Apr 9 2011, 03:29 AM)
here, i'm to defend CEX case, owikh84 i'm not against you.

This is clearly Asus problem, CEX has always been a nice guy helping me to solve my problem as well as the one that handle 1 per 1 exchange to me, even thou i cause alot heck of problem to CEX.

Cex handle my case with straight just 2 days settle the exchange.

waiting for AssUs reply...
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The fact that is was listed as RMA can only mean that the dealer sent it back to distributor instead of royal club, which isn't the protocol for the B3 swapping program. This could mean a lot of things and hence requires investigation in order not to pinpoint anyone without evidence.

QUOTE(TimKen @ Apr 9 2011, 09:38 AM)
Which one is better for gaming ? p67 sabretooth or deluxe ?
*
Games are mostly dependent on the graphics card rather than the motherboard, and since both of them uses the same chipset, the difference in performance is marginal.

QUOTE(lingloong @ Apr 9 2011, 11:38 AM)
Firstly, I don't think Asus Royal Club deal with your case. As per inform by them, normal procedure Sandy Bridge replacement program goes back to distributor, your case is SERVEX

So I think you need to track this problem back to distributor first with assistance from your current dealer/reseller. And before sending out item, it's a good practice for seller to do quick check on the item especially for postage item

I'm not here to defend Asus Royal Club, but so far my RMA/Swap either Sandy Bridge or other products is within 1 week or 1 to 1 if they got stock.

As earlier post, I'm having problem with current distributor (SERVEX) which held my 2x P8P67 Pro for 3 weeks already  doh.gif

If I know they could be this slow and inefficiency, I will send to Royal Club instead  sweat.gif

The info provided is not transparent enough. Earlier I ask Royal Club if I can direct send to them for Sandy Bridge problem, they said have to go through distributor. Now you know how your distributor works, those slowpoke never care only concentrate doing sales  vmad.gif

*
Actually, for the B3 swapping service, dealers are supposed to deal with RC directly and not distributor as mentioned to you earlier in the thread.

QUOTE(Mr.Lonely @ Apr 10 2011, 09:19 PM)
yes no news yet, i aspecting they will end up give me tons of craps reason ask me to swap instead of refund~
Good to do that dude, pls let us know any updates from u. laugh.gif
*
Already replied you. But for the benefit of all, sales return a.k.a refund is entitled to anyone with the Intel Design Chip Error.

QUOTE(scyap @ Apr 10 2011, 09:40 PM)
Hi guys i have two simple questions... ;D

The Asus P8P67 LE ... as shown in this link, does not have VRM, so it would not be able to overclock my i7 2600k properly??

and... How would i know if the mobo is not the first batch which had faulty sata ctrler?
*
By right, if your motherboard has the B3 Revision label, then it is not the faulty one. But you can check if your SATA ports are faulty by visiting this URL: http://event.asus.com/2011/mb/Identify_unaffected_SATA_port/

QUOTE(Mr.Lonely @ Apr 11 2011, 12:55 PM)
ok guys! latest news update been C zone again today! they say can refund, just send ur board in and wait =) i going to send my board in tmr, hopefully wont kena shit again .
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Glad for you bro.

QUOTE(DarkNite @ Apr 11 2011, 08:06 PM)
Why promised open investigation? That is their problem. They should just give you a new box now.
No matter wat is the outcome of their investigation, they still have to give you a new box. Why make you wait some more and create more negative PR? Cheap just to give new box.
*
Because a system is in place to cater to the mass population. If we were to disrupt that flow of procedure, it will mess up a lot of things and most probably slow everything down even more since we need to service a lot of customers/dealers/distributors. It is therefore important to investigate the origins of the problem and resolve it to ensure that in future, end users like yourself don't suffer the same predicament. Hope you understand where I'm coming from.

thaisxs
post Apr 12 2011, 12:50 PM

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QUOTE(owikh84 @ Apr 8 2011, 09:53 PM)
2nd pic shown that many accessories are missing in the old box. List of accessories listed in the specs:
User's manual
1 2-port USB2.0 module
1 x I/O Shield
2 x SATA 3.0Gb/s signal cables (2-in-1)
2 x SATA 6.0Gb/s signal cables (2-in-1)
1 x Q-Connecor Kit (2-in-1)
1 x ROG Connect Cable
1 x ProbeIt cable set
1 x Thermal Sensor Cable Pack
1 x 3-Way SLI bridge
1 x SLI Cable
1 x Crossfire cable
1 x Cable Ties Pack
1 x ROG Theme Label
1 x 12-in-1 ROG Cable Label
1 x RC Bluetooth card
1 x ROG exclusive feature guide
1 x Driver DVD

Bent System Panel connector:  cry.gif
user posted image

I am pretty sure that this is my old B2 board from this TIM residue I purposely left before sending for swap.
user posted image

The question is "Is this the so-called one to one swap"? it took exactly 3 weeks and not even a brand new board!!!  doh.gif  doh.gif  doh.gif
*
Hi bro
i just came back from Asus RC with full of disappointment.
what i received is totally the same package with you.

They gave me an "almost" empty accessories box which contain 1 back plate 1 ,bluetooth module and a 3 way SLI bridge cable
while i b4 that i've contacted Asus support and they told me to send in everything including cables etc .
so i trade tons of accessories for 3 things ? c below reply from Asus_Support01@asus.com

I asked the engineer on duty if he can confirm that this is a B3 board because there's no b3 sticker on the box itself and the manufacturing date in January he said he dunno and ask me to go back and check myself and said this is the only board they receive from Asus HQ n ask me to sign the receipt.
If i dont check the package on the spot i probably already naik kereta or actually we already naik kereta. icon_rolleyes.gif
And this is straight from Asus not through distributor or 3rd party.



user posted image


user posted image


Hi Mr AsusMy

Kindly let me know what is the procedure to refund.

-----------------------------------------
Dear Mr. Chuah,

Good Day and thanks for your reply.

Regarding your questions, here are solutions;

1) Apologies that wrong date was written in previous mail.
Yes, it is about 13th or 14th of April.

2&3) Yes, please bring over the full package, including all the cables and etc.

If you still have any inquiry, please don't hesitate to contact with us again.

Thanks again for using Asus service.


Sincerely,
Pang Keh Chia(KC)
Asus Service Center,
ASUSTek Computer Inc
Hotline: +603-6279-5077

________________________________________

Sent: 2011-4-5 (星期二) 18:38
To: ASUS Support01
Subject: RE: service# 5081916,4952630 // Regarding motherboard replacement(Maximus IV Extreme)
Hi KC

Appreciate your support on this !

I do have a few question
1. You mean 6th / 7th of April or 13th /14th of April
2. Do I need to return in full package ?
3. Including all the cables and etc ?
----------------------------------------------------------

This post has been edited by thaisxs: Apr 12 2011, 12:56 PM
TSASUSmy
post Apr 12 2011, 12:53 PM

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QUOTE(thaisxs @ Apr 12 2011, 12:50 PM)
Hi bro
i just came back from Asus RC with full of disappointment.
what i received is totally the same package with you.

They gave me an "almost" empty accessories box which contain 1 back plate 1 ,bluetooth module and a 3 way SLI bridge cable
while i b4 that i've contacted Asus support and they told me to send in everything including cables etc .
so i trade tons of accessories for 3 things ? c below reply from Asus_Support01@asus.com

I asked the engineer on duty if he can confirm that this is a B3 board because there's no b3 sticker on the box itself and the manufacturing date in January he said he dunno and ask me to go back and check mysely and said this is the only board they receive from Asus HQ n ask me to sign the receipt.
If i dont check the package on the spot i probably already naik kereta or actually we already naik kereta.  icon_rolleyes.gif
And this is straight from Asus not through distributor or 3rd party.
user posted image
user posted image
Hi Mr AsusMy

Kindly let me know what is the procedure to refund.

-----------------------------------------
Dear Mr. Chuah,

Good Day and thanks for your reply.

Regarding your questions, here are solutions;

1) Apologies that wrong date was written in previous mail.
  Yes, it is about 13th or 14th of April.

2&3) Yes, please bring over the full package, including all the cables and etc.

If you still have any inquiry, please don't hesitate to contact with us again.

Thanks again for using Asus service.
Sincerely,
Pang Keh Chia(KC)
Asus Service Center,
ASUSTek Computer Inc
Hotline: +603-6279-5077

________________________________________

Sent: 2011-4-5 (星期二) 18:38
To: ASUS Support01
Subject: RE: service# 5081916,4952630 // Regarding motherboard replacement(Maximus IV Extreme)
Hi KC

Appreciate your support on this !

I do have a few question
1.      You mean 6th / 7th of April or 13th /14th of April 
2.      Do I need to return in full package ?
3.      Including all the cables and etc ?
----------------------------------------------------------
*
Hi, i will contact you via PM.
lingloong
post Apr 12 2011, 01:03 PM

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sweat.gif

Another case "empty" box and unconvincing replacement doh.gif

ASUS Sandy Bridge replacement program is the worst among all brand in Msia now yawn.gif

gg.com

thaisxs
post Apr 12 2011, 01:06 PM

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QUOTE(lingloong @ Apr 12 2011, 01:03 PM)
sweat.gif

Another case "empty" box and unconvincing replacement  doh.gif

ASUS Sandy Bridge replacement program is the worst among all brand in Msia now  yawn.gif

gg.com

*
tired man ... sacrifice my lunch time to rush all the way to the RC and this is what i get and now i have to eat roti at office doh.gif
ukimaro
post Apr 12 2011, 01:09 PM

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QUOTE(lingloong @ Apr 12 2011, 01:03 PM)
sweat.gif

Another case "empty" box and unconvincing replacement  doh.gif

ASUS Sandy Bridge replacement program is the worst among all brand in Msia now  yawn.gif

gg.com

*
yo bro i think i just wait till this "mistakes " is settled then i deal with you regarding abt the swapping/refund yea bro ? smile.gif

QUOTE(thaisxs @ Apr 12 2011, 01:06 PM)
tired man ... sacrifice my lunch time to rush all the way to the RC and this is what i get and now i have to eat roti at office  doh.gif
*
bro pity u man. i just donno why it becomes till like this . sad.gif
DarkNite
post Apr 12 2011, 01:10 PM

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QUOTE(ASUSmy @ Apr 12 2011, 12:47 PM)
Because a system is in place to cater to the mass population. If we were to disrupt that flow of procedure, it will mess up a lot of things and most probably slow everything down even more since we need to service a lot of customers/dealers/distributors. It is therefore important to investigate the origins of the problem and resolve it to ensure that in future, end users like yourself don't suffer the same predicament. Hope you understand where I'm coming from.
*
Sound like some bureaucratic BS in view of thaisxs issue

QUOTE(thaisxs @ Apr 12 2011, 12:50 PM)
» Click to show Spoiler - click again to hide... «

*
chenhui87
post Apr 12 2011, 01:25 PM

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the reputation of asus build for years oredi gone caused by fail B3 replacement~~~

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