Apparently our RC liaison already told you last week that if you want to do a swap service for the Sandy Bridge motherboards, you can deal with RC centre directly instead of claiming DOA. Then you need not wait for the distributor to get back to you.

Mr.asus, i sent a pm regarding my issue hopefully i get update from you, else i think i'll write a full stop for being more the 10 years of asus user. =) wish you understand my frustration. thank you

Today I am very disappointed with how Asus Royal Club handles my Maximus IV Extreme B3 swapping program.
This is the outcome....



I am sad now... Kudos to ASSus...

bro what happen to it ?

I believe it's the protruding wire that owikh84's not pleased about. .

2nd pic shown that many accessories are missing in the old box. List of accessories listed in the specs:
User's manual
1 2-port USB2.0 module
1 x I/O Shield
2 x SATA 3.0Gb/s signal cables (2-in-1)
2 x SATA 6.0Gb/s signal cables (2-in-1)
1 x Q-Connecor Kit (2-in-1)
1 x ROG Connect Cable
1 x ProbeIt cable set
1 x Thermal Sensor Cable Pack
1 x 3-Way SLI bridge
1 x SLI Cable
1 x Crossfire cable
1 x Cable Ties Pack
1 x ROG Theme Label
1 x 12-in-1 ROG Cable Label
1 x RC Bluetooth card
1 x ROG exclusive feature guide
1 x Driver DVD

Bent System Panel connector:


I am pretty sure that this is my old B2 board from this TIM residue I purposely left before sending for swap.


The question is "Is this the so-called one to one swap"? it took exactly 3 weeks and not even a brand new board!!!

i thought it supposed to be a new board ? but from pic it doesnt look new at all.. bent pins summore.

then where did the other accesorries ? aduh. man what happen to ASUS ?

This post has been edited by ukimaro: Apr 8 2011, 10:04 PM

yes bro I think they repaired the B2 and given it a B3 ID then sent it back to me as B3 lol!
now i don't wanna touch this board until ASUS reply my. 1st pic shows that CEX (?) treats it as RMA? WTF? I thought I sent it for B3 Swap due to the B2 flaws..
the saddest thing is they treat this expensive board as a RM10 toy. I bought it with my hard earned money for RM1.2k Asus dude

Wow, tat is 1 hell of a sad case even no 1:1 for a board over 1k price, + bent pin somemore, missing accessories
hope u can get a brand new board after this...
n did u ask CEX y write RMA in d 1st place n not 1:1 swap?

This post has been edited by sai86: Apr 8 2011, 10:27 PM

yea la bro. M4E is high end board for SB sommore ! CEX salah faham ? yea wait for ASUS reply. this kind of service is a no no for all of us man.

Obviously 1 to 1 swap and B2 to B3 which they claimed will take a few days only. But what a shame it drags til 3 weeks. That's why i keep chasing my regular seller Cex. Who knows the board is returned like this bad condition. Another sad news is Cex will not refund me after i offered to reject the board. Instead asking me to claim from Asus Royal Club and he's frustrated with this swap already. My long time serving seller also becomes like this due to FLAWED Asus Swapping Program. Aiyoyo.

im not sure bout SB 67chipset 1to1 program, but i did b4 as my hand itchy tear off a 67series motherboard model label on my fren new mobo, it is not brand a new mobo, underneath the sticker label still is a same name without the "B3" indication. its just a relabeled it with B3 stepping, maybe just send it back to factory and do the repair for the old B2 and sell it back...more environmental friendly i guess...

but for owikh84 case is a bit sad, accessories gone and pin connector get bent..sakit hati..

here, i'm to defend CEX case, owikh84 i'm not against you.

This is clearly Asus problem, CEX has always been a nice guy helping me to solve my problem as well as the one that handle 1 per 1 exchange to me, even thou i cause alot heck of problem to CEX.

Cex handle my case with straight just 2 days settle the exchange.

waiting for AssUs reply...

well I do not blame CEX blindly for this but he and his staffs should at least help me checking out the items in the box beforehand.
the box also is old one so should take some serious checking before it goes to buyer.
I know he is a pretty nice guy and i m a regular customer with RM1k+ per deal in fact i bought stuffs from his sibling's shop since i was studying in JB.
anyway let's wait for Asus' response. I don't wanna loss a good friend just because of Asus' stupidity.

Which one is better for gaming ? p67 sabretooth or deluxe ?

That's bad..I felt sorry for u my fren..

Poor Poor service from asus. A true disappointment!

Firstly, I don't think Asus Royal Club deal with your case. As per inform by them, normal procedure Sandy Bridge replacement program goes back to distributor, your case is SERVEX

So I think you need to track this problem back to distributor first with assistance from your current dealer/reseller. And before sending out item, it's a good practice for seller to do quick check on the item especially for postage item

I'm not here to defend Asus Royal Club, but so far my RMA/Swap either Sandy Bridge or other products is within 1 week or 1 to 1 if they got stock.

As earlier post, I'm having problem with current distributor (SERVEX) which held my 2x P8P67 Pro for 3 weeks already

If I know they could be this slow and inefficiency, I will send to Royal Club instead

The info provided is not transparent enough. Earlier I ask Royal Club if I can direct send to them for Sandy Bridge problem, they said have to go through distributor. Now you know how your distributor works, those slowpoke never care only concentrate doing sales

This post has been edited by lingloong: Apr 9 2011, 11:39 AM

Looks like swapping to Z68 directly is a wiser choice lol.

I already expect this kind of problem will come out, Asus have no physical solid PCB B3 logo printing like MSI/gigabyte did. its just stickers on RAM slot + Box. its is very hard to judge on site.

I even suspect, the first batch is likely the real B3 board, the second batch B3 board is probably salvage from the "Good/better" first batch returned B2 board that isnt the 15% Intel claimed have SATA problem and reflash BIOS + relabeled it to B3. Probably thats the reason Asus didnt have any physical distinction between the B3 and the B2 one. '

btw, i am CEX's customer too.

This post has been edited by billytong: Apr 9 2011, 12:14 PM

they desolder the old B2 board, and put the B3 chipset, forget about scratch here and there, and return it back to customers. thats how business works!