We are having conflict issue regarding the SWAP & REFUND term
Maybe you can provide one-stop collection/swap/refund center @ your office or Royal Club like MSI did with some freebies as a compensation
ASUS Malaysia Component and Hardware
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 Apr 1 2011, 01:08 PM
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#1
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu  
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Better settle and provide more support for the Sandy Bridge issue here like MSI
We are having conflict issue regarding the SWAP & REFUND term Maybe you can provide one-stop collection/swap/refund center @ your office or Royal Club like MSI did with some freebies as a compensation |
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Apr 6 2011, 04:17 AM
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#2
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(owikh84 @ Apr 1 2011, 08:12 PM) My Maximus IV Extreme B2 is sitting at distro Servex for 2 weeks already. Waiting for B3 swapping. Fingers crossed patiently. At first I thought it was 1 to 1 exchange, but it isn't. Luckily I got a spare mobo to play with. TS it's better for you to liaise with your current distributor regarding the Sandy Bridge replacement issue  I have 2 boards for P8P67 Pro lying @ SERVEX for more than 2 weeks, still they haven't issue replacement for me. In the end I have to fork out and take new stock to replace for customer Your current distributor very "funny", when asking for SWAP they said no-stock, but when place order got stock  From my point of view, the "FLAW" for your ASUS Sandy Bridge replacement program is lack of support & commitment from BOTH of your distributor & collaboration between you guys "ASUS Msia" & your distributor "Cakap tak serupa bikin"  In the end, we reseller/dealer suffer the most  |
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Apr 8 2011, 01:40 AM
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#3
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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Looks like there will be another week pass and my case still lied down un-settled
Highpoint promise to call back by this week after they get feedback from SERVEX, but seems it's an end-less wait  Yo today is FRIDAY and weekend is coming Guess it's another empty promises and ASUS disappoint me once again  |
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Apr 9 2011, 11:38 AM
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#4
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(owikh84 @ Apr 9 2011, 08:01 AM) well I do not blame CEX blindly for this but he and his staffs should at least help me checking out the items in the box beforehand. Firstly, I don't think Asus Royal Club deal with your case. As per inform by them, normal procedure Sandy Bridge replacement program goes back to distributor, your case is SERVEXthe box also is old one so should take some serious checking before it goes to buyer. I know he is a pretty nice guy and i m a regular customer with RM1k+ per deal in fact i bought stuffs from his sibling's shop since i was studying in JB.  anyway let's wait for Asus' response. I don't wanna loss a good friend just because of Asus' stupidity.  So I think you need to track this problem back to distributor first with assistance from your current dealer/reseller. And before sending out item, it's a good practice for seller to do quick check on the item especially for postage item I'm not here to defend Asus Royal Club, but so far my RMA/Swap either Sandy Bridge or other products is within 1 week or 1 to 1 if they got stock. As earlier post, I'm having problem with current distributor (SERVEX) which held my 2x P8P67 Pro for 3 weeks already If I know they could be this slow and inefficiency, I will send to Royal Club instead The info provided is not transparent enough. Earlier I ask Royal Club if I can direct send to them for Sandy Bridge problem, they said have to go through distributor. Now you know how your distributor works, those slowpoke never care only concentrate doing sales  This post has been edited by lingloong: Apr 9 2011, 11:39 AM |
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Apr 12 2011, 01:03 PM
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#5
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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Another case "empty" box and unconvincing replacement ASUS Sandy Bridge replacement program is the worst among all brand in Msia now gg.com |
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Apr 12 2011, 06:23 PM
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#6
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(DarkNite @ Apr 12 2011, 06:16 PM) So it is official that AssUs will only be giving refurbished whenever possible for this B3 problem? So far my B3 replacement come with full accessories & new board + new boxJust their "speed" is very very slow.... Like snail I don't have the patience for 3 weeks to do a SWAP!  This post has been edited by lingloong: Apr 12 2011, 06:23 PM |
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Apr 12 2011, 07:40 PM
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#7
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(clawhammer @ Apr 12 2011, 06:25 PM) Lingloong, is it Maximus 4? I believe those are normal p67 boards? So far I got swap almost all range of their P67/H67 models include M4F from both of their distributor just to understand further. But the 2x P8P67 Pro from SERVEX give me the most headache After that all go through ASUS directly Good news I just got the replacement for the 2x P8P67 Pro 5min ago after I DIRECTLY give SERVEX's ASUS PM a call yesterday |
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Apr 13 2011, 03:35 AM
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#8
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(jokermerah @ Apr 13 2011, 01:04 AM) just now my computer got asus p7h55m, and if i want to change it to Asus sabertooth do this changes will make my pc work faster (faster i mean is 2 times more faster compare to the p7h55-m). Upgrade motherboard won't get your PC faster dude....im still newbie. please give me suggestion. Processor, RAM & SSD does  |
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Apr 18 2011, 06:43 PM
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#9
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(Mr.Lonely @ Apr 17 2011, 09:38 PM) any1 successfully did refund at Czone? i kena shit again today liao~ say only can replacement ! Bro you have to put your shoes in seller side If do refund, no sale = untung RM 0 = Coz top chain party for this Sandy Bridge Replacement Program DON'T issue compensation to reseller (I'm referring to Intel & ASUS for your case) You see why other two big player like Gigabyte & MSI don't have this refund policy? Coz it caused too many inconvenience & losses to reseller. They take care of their reseller & end-user, both party happy ending, good example is MSI even offer freebies to end-user Of course this is not your fault, as ASUS them-self give this T&C, so end-user are eligible to claim/request And they just simply point finger to reseller to do refund = which is not fair = u will see many reseller reluctant to do so = coz everybody think we should not bear this losses This refund matter have been dragged for a long time edi here, I still remember it cause stiff some "tension" in this forum (me and my customer) which is not good For me honestly I'm only willing to to swap or top-up/upgrade. no more no less. If any party wanna sue me, go ahead  If ASUS is really serious about settling this issue once and for all, maybe can set up temporary one stop center for end-user (swap, upgrade/downgrade or refund) MSI is a good example But they don't do refund  Reference: http://forum.lowyat.net/topic/1753571 This post has been edited by lingloong: Apr 18 2011, 06:45 PM |
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Apr 23 2011, 02:08 PM
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#10
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(cybersans @ Apr 23 2011, 01:13 PM) well done owikh. but some shops still hesitate to do that because of what they called as zero (0) UNTUNG! QUOTE 3) If you want to do a sales return a.k.a. refund, this can be done on the spot with the dealer. However, the method of refund and transaction type solely depends on the dealer. |
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Apr 25 2011, 07:57 PM
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#11
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(billytong @ Apr 24 2011, 06:46 PM) I tot both MSI and gigabyte have refund options in the announcement back then? wasnt only Asus. Don't think so Your source?  Added on April 25, 2011, 8:00 pm QUOTE(Mr.Lonely @ Apr 24 2011, 02:03 AM) good to heard tat but i still get nothing >< Since they are reluctant to do refund, why don't you just settle for a swap?ETA 30 May is coming soon Later SWAP become RMA This post has been edited by lingloong: Apr 25 2011, 08:00 PM |
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Jun 19 2011, 03:18 PM
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#12
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(owikh84 @ Jun 19 2011, 07:47 AM) good news is that newegg has listed MIVE-Z is cheaper than the P67. But after "filter" by local distributor, the price will jack up tremendously Z68 = $359.99 P67 = $ 364.99 http://www.newegg.com/Product/Product.aspx...N82E16813131760 http://www.newegg.com/Product/Product.aspx...N82E16813131700 And I wonder when is the Z68 ~ Maximus will reach our shore? Perhaps TS can give me the ETA? If it's confidential, please drop me a PM. Tried on BuildTech & Servex but both cannot provide exact ETA |
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Aug 19 2011, 02:07 AM
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#13
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(Dennos @ Aug 16 2011, 10:42 AM) this is the third week i wait for my mobo to be swapped for 1 to 1 exchange since it broke down on first trial. Where/which dealer you buy bro? so far my ASUS board RMA has been less than 2-3 weeks zzz QUOTE(owikh84 @ Aug 16 2011, 11:23 AM) I feel ur pain my ex block mate. Last time my R3E i even scolded my seller to chase up Asus RMA as it took about 2 months to return. Right after that i straight away sold my replacement mobo lol. Sometime it's depend on the dealer/reseller too bro Hope Asus & distro will improve their RMA service. 1 or 2 weeks is still acceptable. 2 months is too ridiculous. They stack-up few pcs before send for RMA Then put the blame on ASUS |
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May 1 2012, 11:17 PM
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#14
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(ASUSmy @ Apr 30 2012, 02:21 PM) kopitiamtard, torino, Still waiting for the stock allocation from both of your ASUS distributor on the GTX680 ...... The card is expected to arrive this week. However, the price is still yet to be decided. But one thing for sure, it will be a promo pricing.  |
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May 4 2012, 11:26 PM
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#15
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Senior Member
1,256 posts Joined: Aug 2007 From: Ampang TO Sibu
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QUOTE(ryder_78 @ May 3 2012, 10:01 AM) I can't find the Xonar Essence STX soundcard on Asus Malaysia webpage. Do Asus sell this soundcard in authorised distributors/dealers stores? http://forum.lowyat.net/topic/864367 |
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