bro i can feel ur pain.

the b2 5% rate is not true. i think is more than 50 %. im using 8 of the port . 4 of the sata 2 port degraded n die off after 1 n half month.

i've been sending email to asus support until they agree they will send me a new board to pickup at Penang Royal club without having me to go back to the vendor/distributor.


after seeing ur case im gonna open n exam all the parts at royal club b4 bringing it back.

anyway hope u can get everything back.

May 8th !!
may b i should ask for refund too...
meh gotta pick up the swap board tomorrow at Royal Club

Hi bro
i just came back from Asus RC with full of disappointment.
what i received is totally the same package with you.

They gave me an "almost" empty accessories box which contain 1 back plate 1 ,bluetooth module and a 3 way SLI bridge cable
while i b4 that i've contacted Asus support and they told me to send in everything including cables etc .
so i trade tons of accessories for 3 things ? c below reply from Asus_Support01@asus.com

I asked the engineer on duty if he can confirm that this is a B3 board because there's no b3 sticker on the box itself and the manufacturing date in January he said he dunno and ask me to go back and check myself and said this is the only board they receive from Asus HQ n ask me to sign the receipt.
If i dont check the package on the spot i probably already naik kereta or actually we already naik kereta.
And this is straight from Asus not through distributor or 3rd party.









Hi Mr AsusMy

Kindly let me know what is the procedure to refund.

-----------------------------------------
Dear Mr. Chuah,

Good Day and thanks for your reply.

Regarding your questions, here are solutions;

1) Apologies that wrong date was written in previous mail.
Yes, it is about 13th or 14th of April.

2&3) Yes, please bring over the full package, including all the cables and etc.

If you still have any inquiry, please don't hesitate to contact with us again.

Thanks again for using Asus service.


Sincerely,
Pang Keh Chia(KC)
Asus Service Center,
ASUSTek Computer Inc
Hotline: +603-6279-5077

________________________________________

Sent: 2011-4-5 (星期二) 18:38
To: ASUS Support01
Subject: RE: service# 5081916,4952630 // Regarding motherboard replacement(Maximus IV Extreme)
Hi KC

Appreciate your support on this !

I do have a few question
1. You mean 6th / 7th of April or 13th /14th of April
2. Do I need to return in full package ?
3. Including all the cables and etc ?
----------------------------------------------------------

This post has been edited by thaisxs: Apr 12 2011, 12:56 PM

tired man ... sacrifice my lunch time to rush all the way to the RC and this is what i get and now i have to eat roti at office

just wonder any1 manage to get a totally new board swap from b2 -> b3 by Asus or distributor. Brand new box with b3 sticker on
not that cacat swap with a white box n missing accessories.

i can almost certain that the board is some failed qc check or DOA board being return by buyers.

but 1 thing im not sure is the stain on the chip is the left over from asus engineer after having their happy moment



btw bro owikh84 the refund have to deal with vendor or have to go through asus again ?

they told me i gotta deal with dealer directly and i just drop yongkeen a msg on this. meh which is which .. i hope yongkeen wont buttseck me hahaha

talking bout RMA .. i send a faulty dominator GT back for warranty and Corsair return me everything new. Yes all new. including airflow which i has been using for like 2 weeks.

the problem is should we accept the cacat board being returned from asus with missing accessories and etc.
is not im being pu$$y but what they promised and what i get is different. apart from the chipset problem my old board is more "lengzai" than the board i just swap back.

no offense to any1.

perhaps Asus LoL

mine is not from distributor but is straightly from asus support i mean i didnt claim it through distributor. what i do is to call asus support and they said they will send the board to me. at 1st they insist me to go through -> vendor (yoongkeen) -> distributor but at last they agree that i can pick up directly from RC and thats how i get the board

i told them what is missing and the concern when i inspect the board but they said this is the only board they got and ask me to sign on the collection receipt.
anyway i'll send this escalation Asus Taiwan or whatever Asus we have here.

I think this is less likely to happen in US and the guai loh will sue their butt to court if they receive this kind of customer service.

I guess you and i receive the same offer
let see this in a positive way . i want ma desktop back !!... sick of small laptop @@

lol you too bro.

hope everything can be settle down b4 Friday coz i going to find Uncle Lim this Sat

btw my obsidian 800D is coming !

Wow 6ghz this is awesome

This post has been edited by thaisxs: Apr 15 2011, 10:11 AM

Worker mistake. Issue resolved thx.

This post has been edited by thaisxs: Apr 15 2011, 03:23 PM

is any Maximus IV user facing the same problem that i have below

i put 2 hdd under Marvell Sata 6gbps and these 2 drives always gone missing from time to time and when i tried to move a big file from this hdd to another hdd (non marvel sata) it will stuck and the drive become unrecognised.

both hdd is healthy i swap the hdd to Intel Controller Sata 2/3 and it can copy run diskcheck without having any problem.

i've swapped new sata cable but still the same on Marvel sata port.

Bios version is 1204. hope any1 can shed me some lights. i dont wish to swap board again...

yea i installed the driver from the disc

i updated to a newer version of marvell driver from http://www.overclock.net/intel-motherboard...ad-drivers.html

n flash the bios to 1303. hopefully it will works.