Since we have an ASUS principal rep, may I ask if there'll be group discounts for us in LY.net

Some forums has group buys so perhaps ASUS can start one here. I love their products except for hefty price tag sometimes


That's a good idea How about all of us spill coffee on the mobo together and send it for RMA

I have a piece of GTX 460 Direct CU TOP as well Expensive piece of hardware really. When is ASUS going to treat us better?

The M4E is a good board, I just got mine ASUS always makes my money and my PC is all made up of ASUS - board, sound card + graphics card

Let's switch camp and buy Gigabyte products? Actually I think the slow RMA response by ASUS happens in most countries. I came to know that even in the USA, things are just slow.

I think that's fair enough The cables and stuffs are the same so why bother to replace? As long as we can get a new board then problem resolved.

I don't understand why you are doing that at the first place either If you have a P8P67 PRO, it's either you go for MIVE or downgrade. Literally pointless to jump to deluxe from a PRO

I would prefer EVGA any day It's just that they don't have P67 boards in our market now.

You should read about what's really happening Don't chop the forest because of a few trees.

Normally how it works is the manufacturer will deal with the distributor. As to how the distributor manages the RMA, it is up to them. I am not sure if it is ASUS that is screwing up in this case or our local distributor.

It depends on the arrangement/policy between the manufacturer and the distributor. Normally it's the distributor that makes the call but it can be different for certain brands. The manufacturer does not deal with end users directly and is impossible to interfere with every single situation. EVGA is one of the company that offers direct end user support.

There are so many countries carrying ASUS products in the world so it doesn't make sense that ASUS will have to take care directly of all problems that happens in these countries so they rely on their partner (distributor).

This post has been edited by clawhammer: Apr 12 2011, 04:52 PM

For someone that RMA's almost 90% of his/her hardwares and ends up crying for not getting a replacement, I suggest him/her to stop buying high end stuffs or live with cheaper brands. STFU and stop acting godly if you cannot afford to play the game. No money? Go Asrock Don't whine here, please go to the tribunal or do something useful. Shouting out loud here DOES NOT resolve anything. Even people that claims warranty for their RM300-400K car doesn't cry like this guy.

This post has been edited by clawhammer: Apr 12 2011, 05:10 PM

Stop whining and crying. If you are so smart then please go the legal channel to get this sorted out. You own nothing in this forums and if you want to stop people from posting, please register a domain name yourself. I don't own any WC and at least I'm not a useless hardware spoiled brat like you If you think you're the KING where everyone needs to do things your way then you are wrong.

Manufacturer says they will "REPLACE" but which clause does it say it has to be a "BRAND NEW" board? If indeed that's the case then go sue ASUS. Why empty talk over here?

This post has been edited by clawhammer: Apr 12 2011, 05:16 PM

It's not your fault sir Unfortunately it's some that kills 90% of his hardware and being a cry baby because he can't get a new board. Now he is referring to XS so it seems that XS forummers represent all ASUS owners worldwide. If 10 people in XS says cow milk is good for reproduction, he will buy that because XS is all he knows.

I understand but it might the distributor that's not doing it right here and not ASUS? I'm just sharing my thoughts and that is how distribution works. Obviously if the condition is not acceptable, you guys should just walk in to the distributor, let them know what's missing and expected then ask if that can be done. Email ASUS TW directly and ask them why is the replacement in such a way.

Bottom line is we want to resolve problems I'm with you here boss.

I don't RMA hardwares often but my past experience with XFX (Kaira Technology) is just as bad It happens everywhere but I think you just need to let them know your concerns. If that's the case then why not you tell them what's missing and what's expected to see if they can deliver what's requested? It is also better to speak with them rather than email.

I believe if you list down your RMA-ed products, most people would agree that it's abnormal but that's fine, let's keep that aside As for B3 replacement, I believe you are confused, not me. Look what has been stated a few pages earlier:

QUOTE(lingloong @ Apr 9 2011, 11:38 AM)
Firstly, I don't think Asus Royal Club deal with your case. As per inform by them, normal procedure Sandy Bridge replacement program goes back to distributor, your case is SERVEX


You even answered "That means SERVEX is at fault". I'm not sure if you have a bad memory loss but this doesn't justify that all replacements needs to refer with RC personnel? Look who's the cow? You answer yourself, you forget then you're accusing others. Look, I'm just trying to share my thoughts and this is how distribution works (whether you like it or not). I'm not asking you to buy what I say but facts are just facts. If you intend to resolve the problem then please call up someone from ASUS. Why are you endlessly whining here and get pissed when I'm saying the truth? It's just bizarre but of course, that's you.

P/S: You're right, I am a babysitter but you're the baby because you don't even remember what you say

---

Added on April 12, 2011, 6:02 pmMissing accessories I do agree that they will have to replace you. As for the board replacement, there isn't a clause that specifically says it must be BRAND NEW. Perhaps that's the reason why they gave a refurbished one with B3? If you have a case then you can file up in the consumer's tribunal but like I said, ASUS can always argue saying they replaced you a B3 board I know it sucks but welcome to Malaysia.

This post has been edited by clawhammer: Apr 12 2011, 06:02 PM

Exactly the point walk in if you can or try calling up personally. Thats the fastest way to resolve. If he wants a new board then just tell them this is his expectations. Its either a yes or no from the distributor and trust me, they can make the call they don't always need Asus to tell them what's possible and what's not. Asus doesn't micro manage all their distributors world wide. It's just a stupid way of doing business so like I said, it's always the distributor because they represent the brand in that specific country.

ASUS says they will replace but they never say it MUST be brand new. That's why from the legal point of view, they have adhered to their promise to replace. As to whether a new board can be given, that can be discussed I'm sure even if other brands were to recall those B2 boards, they will still refurbish and sell them out again. How they do it, I don't know but it doesn't make sense to dispose the whole board because of a chip plus it's something that can be swapped.

When we RMA, the returned product might also be refurbished it doesn't always mean we get something new.

Lingloong, is it Maximus 4? I believe those are normal p67 boards? just to understand further.