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 ASUS Malaysia Component and Hardware

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TSASUSmy
post Mar 30 2011, 12:23 PM, updated 3y ago

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[Featured: 3 years not enough?]

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[Featured: ASUS & ROG Z790 Motherboards]

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[Featured: ASUS X670E / X670 SERIES MOTHERBOARDS]

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[Featured: ASUS X299-series-motherboards]
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X299 has arrived, and ASUS is once again the BEST — that’s Best-selling, Easy to use, Stable and Trusted! We have X299 solutions for every scenario, from hardcore gaming with bleeding-edge customization and cooling to boards engineered to endure the toughest conditions. You demand everything from X299. But only ASUS goes above and beyond your expectations.




Strix X299-E Gaming packs powerful tuning, overclocking, cooling and personalization innovations for agile builds. Dedicated pump headers enable custom loops and all-in-one coolers, and sensor-grouping with GPU-temperature detection allows cooling that reacts to workload — with intuitive control via Fan Xpert 4. We’ve also upgraded Aura Sync, adding an all-new addressable-RGB-strip header to unleash infinite illumination possibilities.

[Featured: RTX40 Series Graphic Cards]

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[Featured: Armoury Crate]

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ASUS Malaysia @ Facebook
ASUS Republic of Gamers Malaysia @ Facebook

This post has been edited by ASUSmy: Oct 21 2022, 09:25 AM
TSASUSmy
post Apr 1 2011, 10:33 AM

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QUOTE(TechnoG @ Mar 30 2011, 05:46 PM)
Finally a Asus thread laugh.gif
maybe you guys can start a user list.
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User list? Sorry, I'm not a frequent LYN user tongue.gif

QUOTE(chenhui87 @ Mar 30 2011, 09:53 PM)
TS,  r u from asus malaysia?
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Yeah, I am from Malaysia's ASUS branch smile.gif

QUOTE(chenhui87 @ Mar 31 2011, 01:18 PM)
when will the R3E black launch in malaysia?
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It is already selling! biggrin.gif
TSASUSmy
post Apr 1 2011, 01:57 PM

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QUOTE(lingloong @ Apr 1 2011, 01:08 PM)
Better settle and provide more support for the Sandy Bridge issue here like MSI

We are having conflict issue regarding the SWAP & REFUND term  smile.gif

Maybe you can provide one-stop collection/swap/refund center @ your office or Royal Club like MSI did with some freebies as a compensation  cool2.gif
*
Actually we already practice the same policy. It's being adopted by every principal.
Let me add that notice in the thread.
TSASUSmy
post Apr 1 2011, 03:56 PM

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QUOTE(clawhammer @ Apr 1 2011, 02:12 PM)
Since we have an ASUS principal rep, may I ask if there'll be group discounts for us in LY.net laugh.gif
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Unfortunately, we don't practise this policy. sad.gif

QUOTE(Mr.Lonely @ Apr 1 2011, 03:05 PM)
what is the point TS post back the press release from Asus website? i still cant get my refund after all. just giving ppl fault hope.
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We are practising this initiative that's why it's there. If you are encountering problems, do PM me the details of your issue and purchase. We'll try to help you.

This post has been edited by ASUSmy: Apr 1 2011, 03:56 PM
TSASUSmy
post Apr 1 2011, 04:18 PM

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QUOTE(hantarkatsini2 @ Apr 1 2011, 03:58 PM)
no la bro. just inquiring. hehe. cos TS said it's already sold here, just curious.. hee..
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You can try Cycom or C-Zone. Give them a call to check if they have stock, if you're interested in buying one that is.
TSASUSmy
post Apr 1 2011, 06:12 PM

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QUOTE(billytong @ Apr 1 2011, 05:41 PM)
Asus non-B3 mobo user here,

I am curious, do you guys have a place where I can bring my non b3 mobo to exchange 1 to 1 directly on the same day same time, no waiting?

If I am not wrong the warranty reset upon u exchange the mobo? just wanna clarify.
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You can approach the same dealer you bought the motherboard from and the dealer will swap it with a B3 revised mobo on the spot.
TSASUSmy
post Apr 4 2011, 12:52 PM

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QUOTE(mcchin @ Apr 4 2011, 09:41 AM)
I do believe that both of them is a normal employee to their respective company
but the difference is the backing of the company

The main issue usually in a forum is troubleshooting
and the B3 issue does requires a proper trouble shooting
but all I am seeing is that, though there might be good intentions and ways to solve the B3 issue
the flow down of procedure seems to deviates down line and Asus seems to have no instant feedback on this

It is not that your service is no good
It just seem lacking when comparing to others

and you cant blame/stop people from comparing as this is natural in the business world
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mcchin, couldn't have said it better myself. And I don't expect the comparing to stop as that is essential for improvement.
As for the B3 swapping and replacing service, I will double check with the departments to see if this is being enforced enough.
Will update you all once it's clarified.

Added on April 4, 2011, 1:01 pmHi all, edited the Notice regarding the issue of waiting for B3 replacement boards. Please read the beginning of the thread.
Thanks.

Added on April 4, 2011, 3:11 pm
QUOTE(bad melatonin @ Apr 1 2011, 08:25 PM)
guys, any idea whether P8H67-I DELUXE available in malaysia market?
user posted image
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We won't be bringing that model into Malaysia unfortunately. sad.gif

This post has been edited by ASUSmy: Apr 4 2011, 03:11 PM
TSASUSmy
post Apr 5 2011, 02:35 PM

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QUOTE(cybersans @ Apr 4 2011, 03:19 PM)
tq for the update. one question: how about the "sales return" a.k.a. refund?
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What is mentioned in the NOTICE section of the thread is applied to both swapping and sales return. However, we do encourage you to swap for the B3 revision boards as they are comprised of newer components. smile.gif

QUOTE(bad melatonin @ Apr 4 2011, 04:30 PM)
tengs for ur prompt reply.
how about other itx mobo for SB?
Sorry to disappoint you but we're not bringing those in as well tongue.gif

QUOTE(CHICANOS @ Apr 4 2011, 04:50 PM)
ROG Vulcan-ANC...where can buy this?...thanks.
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The Vulcan hasn't been released yet and it isn't confirmed if it will be sold here in Malaysia. But we will definitely update this thread if it does.

This post has been edited by ASUSmy: Apr 5 2011, 02:36 PM
TSASUSmy
post Apr 7 2011, 10:32 AM

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QUOTE(bad melatonin @ Apr 5 2011, 05:12 PM)
oic. i guess hv to opt for amazon/ebay.
another question, if i were to purchase those item frm ebay/amazon, will Asus Malaysia honor d RMA service shud anytg happen to the item?
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The RMA policy only applies to the respective country the product was sold in officially. So let's say you bought it from eBay Malaysia, it still doesn't count because we didn't bring in that model. Only notebooks have global warranty.

QUOTE(wiraone @ Apr 5 2011, 11:28 PM)
I've problem with my newly bought p8p67 le B3 motherboard. When I shutdown my OS, the PC reboots itself after few seconds. I tried to bring it to the shop that I bought it but they claimed I bent the pin on the socket and refused to send it back for warranty. May I know if I can send it direct to distributor or Asus for fixing, the pin looks just fine for me and it could start and running okay but won't shutdown properly unless I flick the off switch. Please help.
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Did you recently assemble your PC? When did the problem start? After making changes to the hardware?
Right now, the closest assumption I can make is that your jumper pins are configured wrong or the CMOS reset jumpers are not placed back to its default configuration. But these two problems shouldn't cause your PC to auto restart. You could also take a picture of the socket so that I can take a look.

QUOTE(lingloong @ Apr 6 2011, 04:17 AM)
TS it's better for you to liaise with your current distributor regarding the Sandy Bridge replacement issue  smile.gif

I have 2 boards for P8P67 Pro lying @ SERVEX for more than 2 weeks, still they haven't issue replacement for me. In the end I have to fork out and take new stock to replace for customer

Your current distributor very "funny", when asking for SWAP they said no-stock, but when place order got stock  whistling.gif

From my point of view, the "FLAW" for your ASUS Sandy Bridge replacement program is lack of support & commitment from BOTH of your distributor & collaboration between you guys "ASUS Msia" & your distributor

"Cakap tak serupa bikin"  sweat.gif

In the end, we reseller/dealer suffer the most  yawn.gif 
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It's terrible that you're suffering from this. This should not be tolerated and I am feeding this back to our country product manager as I type this.
We will sort this out as soon as possible. Really sorry for the inconvenience. I understand how frustrated you are.

QUOTE(zero_hour @ Apr 6 2011, 04:57 PM)
where i can get Asus Wireless mouse in garage/bulk ???seem asus brand is forgotten ald now days
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We didn't bring in ASUS mice.
TSASUSmy
post Apr 7 2011, 10:39 AM

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QUOTE(absorb-d @ Apr 6 2011, 05:29 PM)
here is my rant about asus mobo pci-e placment
i fit an asus sound card (xonar essence) in its slot and it blocks my main gpu slot, so ok nvm i use the second slot, blocking my other sata ports (highlighted in red)
hence i am limited to 3 sata ports and no x-fire possibility sleep.gif
bloody move the pci-e to the bottom, iirc gigabyte does it below gpu slots
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At first I was going to say that you could still put your graphics card on the main PCIe x16 slot but that would be difficult since the PSU is located at the bottom. The cables won't be able to reach the sound card especially with the video card in the way.
So i would suggest the same thing chenhui mentioned below. That should solve the issue of blocking your SATA ports.

QUOTE(chenhui87 @ Apr 6 2011, 06:55 PM)
Just move ur soundcard to 2nd PCI-E 16X slot and move ur gc to 1st PCIE 16 slot, tat's all...this is wad i did on my asus mobo with pcie soundcard
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Added on April 7, 2011, 10:40 am
QUOTE(chenhui87 @ Apr 7 2011, 10:35 AM)
May i know, is there got any msi distributor in JB?since i m moving back from kl to johor after my study, most of my pc hardwares are bought from lowyat plaza, just wanna know can i RMA my item in jb if something happen?
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I'm not too sure if there is a distributor there but maybe you could ask in MSI's thread instead. tongue.gif

This post has been edited by ASUSmy: Apr 7 2011, 10:40 AM
TSASUSmy
post Apr 7 2011, 02:41 PM

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QUOTE(chenhui87 @ Apr 7 2011, 02:15 PM)
ops  tongue.gif  forgot to change the brand name, since i asked the same question in MSI thread, then i just copy and paste it...sry.. i got a MSI GC and asus MOBO...actually i want to ask abt the asus service center in JB~
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There's no service centre in JB yet sad.gif
But we are considering setting up one there but no exact dates.
TSASUSmy
post Apr 8 2011, 03:54 PM

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QUOTE(lingloong @ Apr 8 2011, 01:40 AM)
Looks like there will be another week pass and my case still lied down un-settled

Highpoint promise to call back by this week after they get feedback from SERVEX, but seems it's an end-less wait  doh.gif

Yo today is FRIDAY and weekend is coming  cool2.gif Guess it's another empty promises and ASUS disappoint me once again  rolleyes.gif
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Apparently our RC liaison already told you last week that if you want to do a swap service for the Sandy Bridge motherboards, you can deal with RC centre directly instead of claiming DOA. Then you need not wait for the distributor to get back to you.
TSASUSmy
post Apr 12 2011, 12:47 PM

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QUOTE(owikh84 @ Apr 8 2011, 07:40 PM)
Today I am very disappointed with how Asus Royal Club handles my Maximus IV Extreme B3 swapping program.  cry.gif  cry.gif
This is the outcome....
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I am sad now... Kudos to ASSus...
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Already submitted your posts and complaint to the right personnel at Royal Club. Will update you via PM once I know what's cause.

QUOTE(Cyclonechuah @ Apr 9 2011, 03:29 AM)
here, i'm to defend CEX case, owikh84 i'm not against you.

This is clearly Asus problem, CEX has always been a nice guy helping me to solve my problem as well as the one that handle 1 per 1 exchange to me, even thou i cause alot heck of problem to CEX.

Cex handle my case with straight just 2 days settle the exchange.

waiting for AssUs reply...
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The fact that is was listed as RMA can only mean that the dealer sent it back to distributor instead of royal club, which isn't the protocol for the B3 swapping program. This could mean a lot of things and hence requires investigation in order not to pinpoint anyone without evidence.

QUOTE(TimKen @ Apr 9 2011, 09:38 AM)
Which one is better for gaming ? p67 sabretooth or deluxe ?
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Games are mostly dependent on the graphics card rather than the motherboard, and since both of them uses the same chipset, the difference in performance is marginal.

QUOTE(lingloong @ Apr 9 2011, 11:38 AM)
Firstly, I don't think Asus Royal Club deal with your case. As per inform by them, normal procedure Sandy Bridge replacement program goes back to distributor, your case is SERVEX

So I think you need to track this problem back to distributor first with assistance from your current dealer/reseller. And before sending out item, it's a good practice for seller to do quick check on the item especially for postage item

I'm not here to defend Asus Royal Club, but so far my RMA/Swap either Sandy Bridge or other products is within 1 week or 1 to 1 if they got stock.

As earlier post, I'm having problem with current distributor (SERVEX) which held my 2x P8P67 Pro for 3 weeks already  doh.gif

If I know they could be this slow and inefficiency, I will send to Royal Club instead  sweat.gif

The info provided is not transparent enough. Earlier I ask Royal Club if I can direct send to them for Sandy Bridge problem, they said have to go through distributor. Now you know how your distributor works, those slowpoke never care only concentrate doing sales  vmad.gif
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Actually, for the B3 swapping service, dealers are supposed to deal with RC directly and not distributor as mentioned to you earlier in the thread.

QUOTE(Mr.Lonely @ Apr 10 2011, 09:19 PM)
yes no news yet, i aspecting they will end up give me tons of craps reason ask me to swap instead of refund~
Good to do that dude, pls let us know any updates from u. laugh.gif
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Already replied you. But for the benefit of all, sales return a.k.a refund is entitled to anyone with the Intel Design Chip Error.

QUOTE(scyap @ Apr 10 2011, 09:40 PM)
Hi guys i have two simple questions... ;D

The Asus P8P67 LE ... as shown in this link, does not have VRM, so it would not be able to overclock my i7 2600k properly??

and... How would i know if the mobo is not the first batch which had faulty sata ctrler?
*
By right, if your motherboard has the B3 Revision label, then it is not the faulty one. But you can check if your SATA ports are faulty by visiting this URL: http://event.asus.com/2011/mb/Identify_unaffected_SATA_port/

QUOTE(Mr.Lonely @ Apr 11 2011, 12:55 PM)
ok guys! latest news update been C zone again today! they say can refund, just send ur board in and wait =) i going to send my board in tmr, hopefully wont kena shit again .
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Glad for you bro.

QUOTE(DarkNite @ Apr 11 2011, 08:06 PM)
Why promised open investigation? That is their problem. They should just give you a new box now.
No matter wat is the outcome of their investigation, they still have to give you a new box. Why make you wait some more and create more negative PR? Cheap just to give new box.
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Because a system is in place to cater to the mass population. If we were to disrupt that flow of procedure, it will mess up a lot of things and most probably slow everything down even more since we need to service a lot of customers/dealers/distributors. It is therefore important to investigate the origins of the problem and resolve it to ensure that in future, end users like yourself don't suffer the same predicament. Hope you understand where I'm coming from.
TSASUSmy
post Apr 12 2011, 12:53 PM

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QUOTE(thaisxs @ Apr 12 2011, 12:50 PM)
Hi bro
i just came back from Asus RC with full of disappointment.
what i received is totally the same package with you.

They gave me an "almost" empty accessories box which contain 1 back plate 1 ,bluetooth module and a 3 way SLI bridge cable
while i b4 that i've contacted Asus support and they told me to send in everything including cables etc .
so i trade tons of accessories for 3 things ? c below reply from Asus_Support01@asus.com

I asked the engineer on duty if he can confirm that this is a B3 board because there's no b3 sticker on the box itself and the manufacturing date in January he said he dunno and ask me to go back and check mysely and said this is the only board they receive from Asus HQ n ask me to sign the receipt.
If i dont check the package on the spot i probably already naik kereta or actually we already naik kereta.  icon_rolleyes.gif
And this is straight from Asus not through distributor or 3rd party.
user posted image
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Hi Mr AsusMy

Kindly let me know what is the procedure to refund.

-----------------------------------------
Dear Mr. Chuah,

Good Day and thanks for your reply.

Regarding your questions, here are solutions;

1) Apologies that wrong date was written in previous mail.
  Yes, it is about 13th or 14th of April.

2&3) Yes, please bring over the full package, including all the cables and etc.

If you still have any inquiry, please don't hesitate to contact with us again.

Thanks again for using Asus service.
Sincerely,
Pang Keh Chia(KC)
Asus Service Center,
ASUSTek Computer Inc
Hotline: +603-6279-5077

________________________________________

Sent: 2011-4-5 (星期二) 18:38
To: ASUS Support01
Subject: RE: service# 5081916,4952630 // Regarding motherboard replacement(Maximus IV Extreme)
Hi KC

Appreciate your support on this !

I do have a few question
1.      You mean 6th / 7th of April or 13th /14th of April 
2.      Do I need to return in full package ?
3.      Including all the cables and etc ?
----------------------------------------------------------
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Hi, i will contact you via PM.
TSASUSmy
post Apr 12 2011, 07:11 PM

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Hi everyone, I have confirmed several details with top level management and let me clarify this before everyone starts biting each others heads off. tongue.gif


1) The protocol for doing a B3 swap is to pass ONLY your motherboard to the dealer for a brand new board. DO NOT include your box + accessories.

2) All boards that are swapped will be replaced by BRAND NEW motherboards WITHOUT box + accessories.

3) If you want to do a sales return a.k.a. refund, this can be done on the spot with the dealer. However, the method of refund and transaction type solely depends on the dealer.


I will add this to the beginning of this thread. If you have any more questions, feel free to PM me. And I promise you that I will make an effort to help you out.

This post has been edited by ASUSmy: Apr 12 2011, 07:19 PM
TSASUSmy
post Apr 14 2011, 04:29 PM

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QUOTE(TechnoG @ Apr 14 2011, 03:32 PM)
is this for real?  blink.gif
» Click to show Spoiler - click again to hide... «

*
Yes it is. We're editing the flyer to include selected dealers. I'll upload the flyer on our notice soon.

Added on April 14, 2011, 4:44 pm
QUOTE(chenhui87 @ Apr 13 2011, 08:53 PM)
where can i rma my asus vh242 in jb?the button cant function well oredi~
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Call our hotline and they will instruct you on how to proceed.
Hotline: 03-6279 5077


QUOTE(mcchin @ Apr 14 2011, 03:42 PM)
can you ran without a hitch when using either one of the sets?

ever try one pcs 2gb elpida with one pcs 2gb apacer?

ever try the memtest on each stick

how does the crash happen, happen always to a certain point or it would be random?
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mcchin has provided some good troubleshooting tips, do try and determine the answer for his questions so we can know the root cause as close as possible.

This post has been edited by ASUSmy: Apr 14 2011, 04:44 PM
TSASUSmy
post Apr 14 2011, 07:13 PM

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QUOTE(hikari85 @ Apr 14 2011, 05:41 PM)
Only for selected dealers?  sad.gif
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Yes, only selected dealers. I have updated the beginning of this thread with the latest flyer. It shows the dealers that is offering this promotion. Do take a look.

QUOTE(zzzz52 @ Apr 14 2011, 05:48 PM)
Hi Asusmy, I have already approach my reseller, they inform me that they are not doing any refund for the Asus B2 sandy bridge motherboards, they only provide exchange. I have a P8P67 mobo, and I want to return it for a refund. The supplier is Buildtron.
This is different from what is conveyed. Please advise.
*
Could you PM me your details?

I need these info:

Name:
Contact:
Home Address:
Dealer Shop
Shop Location:
Product S/N:
TSASUSmy
post Apr 15 2011, 09:58 AM

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hey guys, here's some interesting news for those of you who are into overclocking!
Booooon from Team Katana broke the world record using Maximus IV Extreme and an Intel Sandy Bridge CPU.
Check it out!

http://hwbot.org/hardware/processor/core_i...?tab=2drankings
user posted image

http://valid.canardpc.com/show_oc.php?id=1746796user posted image
TSASUSmy
post Apr 15 2011, 10:26 AM

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QUOTE(awangkuafiq @ Apr 15 2011, 10:17 AM)
Is that so..I already just send my motherboard full set with box and accessories to Jayacom..So what should I do?  hmm.gif
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Call the person who handled your case and ask him about the status of your board. See if it was sent to distributor or our Royal Club.
TSASUSmy
post Apr 18 2011, 03:10 PM

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QUOTE(Mr.Lonely @ Apr 17 2011, 09:38 PM)
any1 successfully did refund at Czone? i kena shit again today liao~ say only can replacement !
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I too, thought that you were able to get the refund. I'll see what I can do.

QUOTE(owikh84 @ Apr 18 2011, 02:43 PM)
Sent my board to CEX last week and still waiting for refund as they dont intend to send me another board anymore.

But lol after receiving my board what a shocking reply hv to wait for Asus inspection then only do refund within 5 days lol. duno inspect for what since they already promised to refund me right after getting my board.
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I'm not sure I understand you right. I was told that you accepted the board instead of getting a refund in the end. So now are you getting a refund?

Added on April 18, 2011, 4:07 pmHi all, Republic of Gamers is holding an online contest worldwide and the prizes are simply irresistible! I've uploaded the web banner on the main post with the link. What are you waiting for?!

PS: I wish I could join cry.gif

This post has been edited by ASUSmy: Apr 18 2011, 04:07 PM
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