Enuf of this son, get a life somewhere else.
And pls, i thought i've warned u not to post any shits on my SB thread.
Now again, go back to ur ruined WC thread babysitter!

Stop whining and crying. If you are so smart then please go the legal channel to get this sorted out. You own nothing in this forums and if you want to stop people from posting, please register a domain name yourself. I don't own any WC and at least I'm not a useless hardware spoiled brat like you If you think you're the KING where everyone needs to do things your way then you are wrong.

Manufacturer says they will "REPLACE" but which clause does it say it has to be a "BRAND NEW" board? If indeed that's the case then go sue ASUS. Why empty talk over here?

This post has been edited by clawhammer: Apr 12 2011, 05:16 PM

I am sorry if I have offended any of you.
I was not here to whine or complain.
It was my choice to choose Asus, and if I regret it, it was because I chose them.
I just came to share my experience after reading that some have problems with swapping their board for the B3 which made me relate back to my experience.
I have no intention whatsoever to offend any of you.
I apologize and will not be back with any irrelevant posts.

It's not your fault sir Unfortunately it's some that kills 90% of his hardware and being a cry baby because he can't get a new board. Now he is referring to XS so it seems that XS forummers represent all ASUS owners worldwide. If 10 people in XS says cow milk is good for reproduction, he will buy that because XS is all he knows.

the problem is should we accept the cacat board being returned from asus with missing accessories and etc.
is not im being pu$$y but what they promised and what i get is different. apart from the chipset problem my old board is more "lengzai" than the board i just swap back.

no offense to any1.

perhaps Asus LoL

I understand but it might the distributor that's not doing it right here and not ASUS? I'm just sharing my thoughts and that is how distribution works. Obviously if the condition is not acceptable, you guys should just walk in to the distributor, let them know what's missing and expected then ask if that can be done. Email ASUS TW directly and ask them why is the replacement in such a way.

Bottom line is we want to resolve problems I'm with you here boss.

mine is not from distributor but is straightly from asus support i mean i didnt claim it through distributor. what i do is to call asus support and they said they will send the board to me. at 1st they insist me to go through -> vendor (yoongkeen) -> distributor but at last they agree that i can pick up directly from RC and thats how i get the board

I don't RMA hardwares often but my past experience with XFX (Kaira Technology) is just as bad It happens everywhere but I think you just need to let them know your concerns. If that's the case then why not you tell them what's missing and what's expected to see if they can deliver what's requested? It is also better to speak with them rather than email.

U hv no idea on what r u talking about babysitter. U dun even know why I RMAed those hardware and how many is the qty. 90% is kinda BS just for sure.
U're still too stuborn to read back what's the correct way to claim the B3 swap dude.
I duno how to talk to a cow unfortunately haiz.
B3 swap produre all should refer to RC personel, not distro.

i told them what is missing and the concern when i inspect the board but they said this is the only board they got and ask me to sign on the collection receipt.
anyway i'll send this escalation Asus Taiwan or whatever Asus we have here.

I think this is less likely to happen in US and the guai loh will sue their butt to court if they receive this kind of customer service.

I believe if you list down your RMA-ed products, most people would agree that it's abnormal but that's fine, let's keep that aside As for B3 replacement, I believe you are confused, not me. Look what has been stated a few pages earlier:

QUOTE(lingloong @ Apr 9 2011, 11:38 AM)
Firstly, I don't think Asus Royal Club deal with your case. As per inform by them, normal procedure Sandy Bridge replacement program goes back to distributor, your case is SERVEX


You even answered "That means SERVEX is at fault". I'm not sure if you have a bad memory loss but this doesn't justify that all replacements needs to refer with RC personnel? Look who's the cow? You answer yourself, you forget then you're accusing others. Look, I'm just trying to share my thoughts and this is how distribution works (whether you like it or not). I'm not asking you to buy what I say but facts are just facts. If you intend to resolve the problem then please call up someone from ASUS. Why are you endlessly whining here and get pissed when I'm saying the truth? It's just bizarre but of course, that's you.

P/S: You're right, I am a babysitter but you're the baby because you don't even remember what you say

---

Added on April 12, 2011, 6:02 pmMissing accessories I do agree that they will have to replace you. As for the board replacement, there isn't a clause that specifically says it must be BRAND NEW. Perhaps that's the reason why they gave a refurbished one with B3? If you have a case then you can file up in the consumer's tribunal but like I said, ASUS can always argue saying they replaced you a B3 board I know it sucks but welcome to Malaysia.

This post has been edited by clawhammer: Apr 12 2011, 06:02 PM

owikh84 If I were u I also rage, paying so much for highend MB ended up getting shit board. But I've a suggestion for u, if u r seriously wanted to settle this problem, go to the distro HQ, show them what's going on with the MB, and very likely the distro will exchange another better MB to u on the spot. Not to say it's brand new, but at least it'll be better than your current one.

This's what I've been told by Cex when I went to Scanart HQ not too long ago to RMA 2 powercolor 6950 cards. If u purposely go to their HQ and complain about it, they'll take your case as higher priority, most likely they'll give u a new one since u already show up at HQ. But if u just complain thru phone or vendor, pretty much it'll be a lot of hassles going on.

This post has been edited by HiT-AbLe: Apr 12 2011, 06:11 PM

Exactly the point walk in if you can or try calling up personally. Thats the fastest way to resolve. If he wants a new board then just tell them this is his expectations. Its either a yes or no from the distributor and trust me, they can make the call they don't always need Asus to tell them what's possible and what's not. Asus doesn't micro manage all their distributors world wide. It's just a stupid way of doing business so like I said, it's always the distributor because they represent the brand in that specific country.

So it is official that AssUs will only be giving refurbished whenever possible for this B3 problem?

ASUS says they will replace but they never say it MUST be brand new. That's why from the legal point of view, they have adhered to their promise to replace. As to whether a new board can be given, that can be discussed I'm sure even if other brands were to recall those B2 boards, they will still refurbish and sell them out again. How they do it, I don't know but it doesn't make sense to dispose the whole board because of a chip plus it's something that can be swapped.

When we RMA, the returned product might also be refurbished it doesn't always mean we get something new.

So far my B3 replacement come with full accessories & new board + new box

Just their "speed" is very very slow.... Like snail

I don't have the patience for 3 weeks to do a SWAP!

This post has been edited by lingloong: Apr 12 2011, 06:23 PM

Lingloong, is it Maximus 4? I believe those are normal p67 boards? just to understand further.

let's hope the SWAP doesn't become SNAP. LOLL

Are you the official Asus point person on this issue? If not better not say anything more or speculate further on their behalf.



This post has been edited by DarkNite: Apr 12 2011, 06:39 PM

I'm not from ASUS but knowing top people from organizations would help me understand things better That's besides the point but I can tell you what I'm saying is how things work. Believe it or not, it's your choice.