QUOTE(andyfriends @ Mar 22 2009, 05:42 PM)
I got irritated by Allianz bank. What happened was i submitted my application form, with my 3 months of pay slip (till march) and my EPF statement for 2008.
I rec a call from Allianz asking me to submit my EA form as the figure appears on my salary slip and EPF statement do not correspond. I gave them a lecture saying that of course, the figure cannot be telly as the EPF statement is for 2008 and payslips is till 2009.
By looking at my salary, is sure that i can get at least a gold card. so i told them is fine. i dont want it.
Aiyoh ... why need to be stressed out ? This a perfect example of CS. If you think they can't deliver, just walk out of the deal. Need not scold anyone because that person is just doing his/her job and worse still may not even be his/her fault. I saw this with my own eyes many years back with a particular bank - CS was trying to help customer but the so called 'supervisor' told the CS to tell the customer to f*** off. (Note: did not use the actual words but the whole solution was equal to that) CS get scolded for nothing.
Now whose fault do you think it is ? CS ?
Better I think if you share your experiences in this forum. Eventually everyone will know and will shy away from the bank. Isn't this much more meaningful ? E.g I have mentioned my experience with AEON cc but I still see people applying for the card at the malls.
Added on March 22, 2009, 8:23 pmQUOTE(kuya @ Mar 22 2009, 08:14 PM)
Alliance bank customer support ask me to swipe my gold card at least 12x per year to enjoy yearly fee waive while on that particular year while EON bank ask me to swipe my platinum card 24x per year for a yearly fee waive irregardless of what amount. Does other bank also moving to this direction as well for a yearly fee waiver?
Simple answer ... different banks have different promos. The banks which you just mentioned provide conditional AF waivers and there are banks which provides unconditional waivers. And of course AF waivers which you need to call in.
The market is moving towards AF free trends but you still need to be a good customer. You can't just ask for AF waivers but you are the fiends of the banks ... should be understandable if the bank says no to AF if you are never their good customer ?
This post has been edited by hye: Mar 22 2009, 08:52 PM