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> Seagate RMA in Malaysia

jianh
post Feb 26 2009, 07:09 PM


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Got a friend who use seagate 500gb harddisk, he bought it just last december in lowyat plaza, and it failed itself now... anyone know how to do RMA in Malaysia here?

Googled and went to seagate.com, but not sure if the RMA method applies to Seagate users in Malaysia, so wanna ask here anyone know?

Thanks rclxms.gif
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amirsubhi
post Feb 26 2009, 07:16 PM


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basically u need to create the rma order in seagate.com and send ur harddisk to the address that wil given by seagate...then just wait..
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fariz
post Feb 26 2009, 07:16 PM


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fill the RMA form here (#3)

http://www.seagate.com/www/en-us/support/w...y_&_submit_rma/

send it this address. no need to pay anything if still in warranty

SEAGATE SERVICE CENTER :
Seagate SeaCare Center C/0 UPS
Suite 11.02, 11th Floor Menara Summit, Persiaran Kewajipan USJ 1,
47600 UEP Subang Jaya, Selangor, Malaysia.
Tel: 6-03-8023 1333
Fax: 6-03-8026 8375
Malaysia toll free number for technical support service
1-800-80-2335

edit: Oppss.. you're from sarawak.. so you've to courier it.. I think you can courier it straight to Singapore.

This post has been edited by fariz: Feb 26 2009, 07:18 PM
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SkyBlue99
post Feb 26 2009, 07:42 PM


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If he bought it from lowyat plaza, why not send it back so the shop can do the RMA for him. Less hassle. From what I know seagate HDD first year warranty should be 1 on 1 swap. Will be fast(if go through retail shop).
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jianh
post Feb 26 2009, 07:45 PM


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thanks, i'll let my friend know
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fariz
post Feb 26 2009, 07:50 PM


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QUOTE(SkyBlue99 @ Feb 26 2009, 07:42 PM)
If he bought it from lowyat plaza, why not send it back so the shop can do the RMA for him. Less hassle. From what I know seagate HDD first year warranty should be 1 on 1 swap. Will be fast(if go through retail shop).
*
sending it to seagate directly is faster.. (and free)

This post has been edited by fariz: Feb 26 2009, 07:52 PM
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SkyBlue99
post Feb 26 2009, 07:54 PM


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QUOTE(fariz @ Feb 26 2009, 07:50 PM)
sending it to seagate directly is faster.. (and free)
*
Really? Didn't know that.. But thanks for the info. Cause I did an RMA for Seagate HDD and got it back 3 days later rclxms.gif Anyway, close thread?
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Why^Me
post Feb 26 2009, 08:09 PM


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QUOTE(fariz @ Feb 26 2009, 07:50 PM)
sending it to seagate directly is faster.. (and free)
*
u have to pay for the sending postage... =,=|||

others is free.
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Radeon
post Feb 26 2009, 08:27 PM


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QUOTE(jianh @ Feb 26 2009, 07:09 PM)
Got a friend who use seagate 500gb harddisk, he bought it just last december in lowyat plaza, and it failed itself now... anyone know how to do RMA in Malaysia here?

Googled and went to seagate.com, but not sure if the RMA method applies to Seagate users in Malaysia, so wanna ask here anyone know?

Thanks rclxms.gif
*
sounds like another firmware brick
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myee
post Feb 26 2009, 09:03 PM


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just RMA to below address..

Seagate & Maxtor products

M-Link System (M) Sdn Bhd
No. 2 Jalan PJU8/5C, Perdana Business Centre
Bandar Damansara Perdana
47820 Petaling Jaya, Selangor DE
Malaysia

Tel: +603-7728 9003
Fax: +603-7727 9003

I just rma last week and will receive tomolo...
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lovelies
post Feb 26 2009, 09:09 PM


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i already update the firmware to SD1A....so still can RMA?
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jianh
post Feb 26 2009, 09:26 PM


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QUOTE(fariz @ Feb 26 2009, 07:50 PM)
sending it to seagate directly is faster.. (and free)
*
do i need the purchase receipt?
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myee
post Feb 26 2009, 09:27 PM


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QUOTE(jianh @ Feb 26 2009, 09:26 PM)
do i need the purchase receipt?
*
no need bro...as long as ur SN still valid laugh.gif
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jianh
post Feb 26 2009, 09:44 PM


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ya still valid, my friend told me warranty up to 2013
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GeminiGeek
post Mar 11 2009, 11:52 PM


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Tumpang thread. I have 2 Seagate HDD, kong before warranty periods ends. I read the guide, and the packaging really strict lah... where do i find 2 inch thick foam eh? 1 more question, can i package 2 hdd together? or must seperate?
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taq_gt
post Mar 12 2009, 12:35 AM


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tumpang thread.if my hdd make a bit noise when reading,can claim?i dono its got bad sector or not.i donohow to check.its reading kind of slow nowdays.not the same as new i bought last year.can claim or not?if i send direct to them,how long it will take?
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seanlimys
post Mar 12 2009, 11:18 AM


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u can send back for rma anytime, i got one functional unit, saja saja sent back for new unit..about 2 weeks time needed for rma
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AMDAthlon
post Mar 12 2009, 11:52 AM


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Seagate RMA is easy.
Fill form,pack and post to the address.Then wait 1 week for the HDD come to ur house biggrin.gif
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lovelies
post Mar 12 2009, 08:36 PM


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i having ST3500320AS firmware bugged ( already updated to SD1A), yah drive very slow...sometimes ok...and the spin retry count keep increasing causing the drive very slow....the drive still have problem...if i RMA the still-working drive, then if i RMA it, they wont send a new one back rite?
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manz
post Mar 15 2009, 12:45 AM


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After 1 month update to firmware SD1A, I notice that my drive start having bad sectors. Sometimes my video or audio play pause for a while. Is there any chance that it cause by the new firmware?
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lovelies
post Mar 15 2009, 04:04 PM


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i also having same problem like urs...movies suddenly got lag and pause then resume........i thought is the windows problem or resources overload, so i restart pc, but when i open my tat drive again, my movies become 57 files ( originally i hav 250GB movies is tat folder), then i restart again become 53 files, but the space consumtion is still same. i thought is the SATA cable problem or port problem, i change everything, still same.....i benchmark the drive speed is 3.3MB/s, orginally can reach 100++MB/s..
but after few days, the drive become ok....i notice tat is the drive spin retry got problem...
so based on my experience, u try to shut down the pc (or turn off the drive), then turn back on until u no more hear some sound spinning up from the drive, then that means the drive is ok... when the problem still occur, again turn off then turn back on...
but the data and files in tat drive still intact....
well, bad sectors; i also have tat problem, but after i full format the drive, no more bad sectors....and able to pass all the SeaTools test..
that's weird, yeah, that why seagate doesnt bother to repair the drive firmware..
i wonder when they will release newer firmware to repair tat..

This post has been edited by lovelies: Mar 15 2009, 04:07 PM
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taq_gt
post Mar 15 2009, 09:31 PM


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guys,if we send the hdd to them by post what the procedure?n if there any fees if we want them to post the hdd back to us?
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p0pc0rn
post May 21 2009, 08:48 PM


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guys, sorry to revive a dead thread. is it possible to RMA directly to their office? without posting over to them? thanks.
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yogurt7
post Jul 28 2009, 07:18 PM


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sorry to revive long thread also, got one seagate free agent 320gb, not functioning already, bought from lowyat last year (september 2008), but receipt don't have as i claim the item with my company's account department...for rma, can we send directly to the office, or should i fill the form and do the postage?
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Kaellis
post Jul 28 2009, 07:24 PM


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go to the website and claim RMA

they only need serial number no need a receipt
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yogurt7
post Jul 28 2009, 07:33 PM


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QUOTE(Kaellis @ Jul 28 2009, 07:24 PM)
go to the website and claim RMA

they only need serial number no need a receipt
*
yeah, i already fill the form, my hard disc warranty valid until 2013, already check that...the thing is the procedure to packing the item is very "leceh"...just want to know, can i send the unit directly to their office, since the centre is very near to my office?...or they only accept the postage only?
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Kaellis
post Jul 28 2009, 07:43 PM


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try your luck blink.gif

went i sent my hdd i pack it in a small box( a box that usually for gc,not the big one)
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AlexLee277
post Jul 28 2009, 08:52 PM


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http://forum.lowyat.net/topic/861703


Added on July 28, 2009, 8:53 pmSeagate & Maxtor products

M-Link System (M) Sdn Bhd
No. 2 Jalan PJU8/5C, Perdana Business Centre
Bandar Damansara Perdana
47820 Petaling Jaya, Selangor DE
Malaysia

Tel: +603-7728 9003
Fax: +603-7727 9003

This post has been edited by AlexLee277: Jul 28 2009, 08:53 PM
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yogurt7
post Jul 28 2009, 08:57 PM


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QUOTE(AlexLee277 @ Jul 28 2009, 08:52 PM)
http://forum.lowyat.net/topic/861703


Added on July 28, 2009, 8:53 pmSeagate & Maxtor products

M-Link System (M) Sdn Bhd
No. 2 Jalan PJU8/5C, Perdana Business Centre
Bandar Damansara Perdana
47820 Petaling Jaya, Selangor DE
Malaysia

Tel: +603-7728 9003
Fax: +603-7727 9003
*
how come the address is different, the one provide by me when i fill the RMA form in Summit USJ...
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Kaellis
post Jul 28 2009, 09:01 PM


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send to where the RMA form asked you thumbup.gif


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AlexLee277
post Jul 29 2009, 02:07 PM


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QUOTE(yogurt7 @ Jul 28 2009, 09:57 PM)
how come the address is different, the one provide by me when i fill the RMA form in Summit USJ...
*
so, just send back to the address that u fill in lo...
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Cruxs
post Nov 2 2009, 10:44 AM


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I'm going to rma my 500gb firmware brick hdd to seagate. Can get my data back? Or i need to use data recovery service 1st? Those data too important to me. Can someone help me? Pls pm me. Nvr rma hdd b4.
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seanlimys
post Nov 2 2009, 05:29 PM


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u will get other hdd..u wont get back ur current hdd...
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Kaellis
post Nov 2 2009, 07:18 PM


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if the data really important, there are people in service notice board/Garage Sale offer data recovery services

if money no object to you go head give it a try, but not 100% guaranty will get it
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seanlimys
post Nov 2 2009, 09:51 PM


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try getbackdata...
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exshige
post Nov 6 2009, 03:27 PM


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my 320gb seagate just died after 15months...

FYI to those that do not intend to mail it back and do the online form thinggy.

u can just bring your hdd to Mlink at Damansara Perdana if you are PJ, or the Mlink branch in Lowyat if you from KL. I called them and they confirm i can just walk in, without doing the online form and they will mail it back to me.
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corallinkz
post Dec 31 2009, 11:32 AM


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do anyone hv picture hw to pack the hdd?
the website i claim the warranty doesnt told anything about hw to pack the hdd.
sorry to revive old thread
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corallinkz
post Jan 11 2010, 07:51 PM


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nvmind, just send my hdd for rma.
anyone want to send for rma, be sure to click on BEGIN RMA button, it's tricky for me coz i guess it was some sort of advertisement lol
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Scopio
post Jan 19 2010, 02:58 PM


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any 1 knw whr i can RMA my seagate free agent hdd at penang?? my hdd kenot open den got some msg pop out said "delayed writing" duno wad happen oso..
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gto87
post Apr 6 2010, 07:22 PM


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QUOTE
Seagate & Maxtor products

M-Link System (M) Sdn Bhd
No. 2 Jalan PJU8/5C, Perdana Business Centre
Bandar Damansara Perdana
47820 Petaling Jaya, Selangor DE
Malaysia

Tel: +603-7728 9003
Fax: +603-7727 9003


I called the above line and they told me that they no longer take seagate HDD for RMA so do you guys know where's the RMA center for Seagate cause I prefer to walk in, that'll be faster.
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nles
post Apr 6 2010, 07:24 PM


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QUOTE(gto87 @ Apr 6 2010, 07:22 PM)
I called the above line and they told me that they no longer take seagate HDD for RMA so do you guys know where's the RMA center for Seagate cause I prefer to walk in, that'll be faster.
*
last year I send my hdd to Summit there for warranty. I register my RMA online and print out the RMA form then sent it there. A week later they deliver it to my home.
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gto87
post Apr 7 2010, 05:45 AM


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Ok anyway the address is still the same but how do I pay the return package, will they call me or something.

The packaging is a bit leceh but I think maybe do some simple packaging will suffice~
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goldfries
post Apr 7 2010, 06:00 AM


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simple packaging? I just send the whole hard disk in the delivery wrapper. biggrin.gif it's spoiled anyway, not like the delivery people could do any worse than it already is.

just got the confirmation a week or 2 ago that RMA request is accepted.
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Heihachi777
post Apr 7 2010, 06:13 AM


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QUOTE(goldfries @ Apr 7 2010, 06:00 AM)
simple packaging? I just send the whole hard disk in the delivery wrapper. biggrin.gif it's spoiled anyway, not like the delivery people could do any worse than it already is.

just got the confirmation a week or 2 ago that RMA request is accepted.
*
just plain hdd with poslaju envelope ? no need to put into a box with foam surrounding it as a cushion? normally i use newspaper as cushion and put into a box
anyone has experienced rejected RMA?
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goldfries
post Apr 7 2010, 07:24 AM


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i didn't. biggrin.gif not poslaju la, i just use the courier docket. chuck the HDD inside and tell them to send to the service center.

Receipt Acknowledgement Summary:
--------------------------------


RMA Number: -
Issue Date: 24-MAR-2010
Order Reference Number: -
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ch_leong
post Aug 9 2010, 10:04 AM


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does anyone know what is the latest location for seagate RMA?
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adamw
post Aug 26 2010, 04:18 PM


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QUOTE(ch_leong @ Aug 9 2010, 10:04 AM)
does anyone know what is the latest location for seagate RMA?
*
Select Malaysia & login as a guest user here https://store.seagate.com/webapp/wcs/stores...y=SgSSORedirect
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nexavibe
post Oct 24 2010, 02:05 AM


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I noticed that the replacement for RMA is a factory repaired unit.
I just bought my harddisk few weeks ago and would love a new HD replacement instead of a factory repaired unit.
I read from some thread saying if the harddisk is less than a year, it will be a 1 to 1 replacement directly from the place you purchase from (LowYat in my case).

Is that true at all???
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mengsuan
post Oct 24 2010, 01:04 PM


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QUOTE(nexavibe @ Oct 24 2010, 02:05 AM)
I noticed that the replacement for RMA is a factory repaired unit.
I just bought my harddisk few weeks ago and would love a new HD replacement instead of a factory repaired unit.
I read from some thread saying if the harddisk is less than a year, it will be a 1 to 1 replacement directly from the place you purchase from (LowYat in my case).

Is that true at all???
*
All RMA HDD are definitely marked as factory repaired or recertified unit. At least I know Seagate and WD does the same.
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nexavibe
post Oct 24 2010, 01:33 PM


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QUOTE(mengsuan @ Oct 24 2010, 01:04 PM)
All RMA HDD are definitely marked as factory repaired or recertified unit. At least I know Seagate and WD does the same.
*
so is there a 1 to 1 replacement directly from the shop?
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K.I.T.T
post Nov 12 2010, 05:30 PM


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seagate technical support from where? sound not from malaysia.cakap England dia i am not understand.
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kingkingyyk
post Nov 12 2010, 05:32 PM


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QUOTE(K.I.T.T @ Nov 12 2010, 05:30 PM)
seagate technical support from where? sound not from malaysia.cakap England dia i am not understand.
*
Email to them then. laugh.gif
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insignia
post Nov 15 2010, 06:28 PM


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Hey guys thanks for all the tips here...I actually have a prob with my Maxtor 500gb hard drive (cannot start up/detected)...and after a few enquiries I called the help line in this thread...and it's their service centre in Sgp. I eventually gave them my SN number and they told me it was under warranty. Moments later a more senior guy called me and told me that actually my hard drive is part of a batch tat has a firmware issue and that it has locked my HD. So they will pick it up from my hse FOC, send it to Sgp, reinstall the firmware and send it back to me. High chance the drive will be ok. Keeping my fingers cross
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aziz79
post Nov 19 2010, 02:17 AM


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after 2 year. i need to send back my momentus HDD for RMA.
this is repaired unit, also RMA-ed, still under warranty
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FiReGunZ1499
post Nov 19 2010, 07:30 AM


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QUOTE(nexavibe @ Oct 24 2010, 02:05 AM)
I noticed that the replacement for RMA is a factory repaired unit.
I just bought my harddisk few weeks ago and would love a new HD replacement instead of a factory repaired unit.
I read from some thread saying if the harddisk is less than a year, it will be a 1 to 1 replacement directly from the place you purchase from (LowYat in my case).

Is that true at all???
*
nope they will send it to seagate. i think most lowyat shop only cover 1-to-1 replacement for the 1st week
anyway my friends 3.5 external not functioning, had it for RMA(give hard disk only, i keep the power cable)
and they send new unit to me (not sure if it's refurbished, but it had zero scratch)
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insignia
post Nov 23 2010, 03:12 PM


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Just an update guys...I think calling the Seagate support centre based in Singapore will be a better solution. I just received my HD back and the firmware has been upgraded. Will go back and try it out.
They are really efficient and fast. Mine probably is a easy upgrade since its only firmware. UPS picked it up last Thurs and I received my HD today. Wow....
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Matrix
post Jul 12 2012, 02:21 PM


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Bumping old thread....just sent my Seagate HDD(via POSLajiu) to RMA to Shah Alam SC....let's see how it goes later.
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lex
post Jul 12 2012, 07:12 PM


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QUOTE(Matrix @ Jul 12 2012, 02:21 PM)
Bumping old thread....just sent my Seagate HDD(via POSLajiu) to RMA to Shah Alam SC....let's see how it goes later.
Not sure if that will work, because I've already spoke to the RMA officer there and he told me that have to pass the HDDs by hand together with the RMA order form (print from the Seagate warranty website). He will make a copy of the RMA order which is chopped and signed, then passed back. This copy will be proof of receiving the HDDs. hmm.gif
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Matrix
post Jul 13 2012, 06:36 AM


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QUOTE(lex @ Jul 12 2012, 07:12 PM)
Not sure if that will work, because I've already spoke to the RMA officer there and he told me that have to pass the HDDs by hand together with the RMA order form (print from the Seagate warranty website). He will make a copy of the RMA order which is chopped and signed, then passed back. This copy will be proof of receiving the HDDs. hmm.gif
*
Aiyo....sei lor.... sweat.gif
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wildwestgoh
post Jul 13 2012, 08:07 AM


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Oh, so complicated? I just RMA-ed one of my Samsung drive last month, I pay that shop RM30 for his trouble and got my drive back, new drive with Samsung + Seagate model number. wink.gif

Well, you just need to follow instructions at the Seagate warranty website, should be OK then. But I still want to pay a bit more to the nice guy (Nicholas), he really did a good job.
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Matrix
post Jul 13 2012, 05:50 PM


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Just received e-mail confirmation from Seagate received my HDD liao...rclxms.gif.

Check the website status already updated received and in process.


Only paid RM 7.50 for POS Laju...hehe.
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elfreakz
post Jul 18 2012, 06:09 PM


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i also RMA my samsung hdd to seagate.. they received it on 19/6/2012.. and until today no status on the repair. LOL! just few months use suddenly SMART failure. finger cross lets wait and see if there's news after 1 month.

few years ago i also have problem with samsung hdd.. but i send back to a shop in lowyat. takes 1 month to get it back.
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FauxHawk
post Jul 18 2012, 08:32 PM


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Damn a lot of people had problems with the samsung drive i noticed. I got 2 fail on me. Went to shah alam ups to rma XD
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Matrix
post Jul 18 2012, 09:47 PM


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QUOTE(elfreakz @ Jul 18 2012, 06:09 PM)
i also RMA my samsung hdd to seagate.. they received it on 19/6/2012.. and until today no status on the repair. LOL! just few months use suddenly SMART failure. finger cross lets wait and see if there's news after 1 month.

few years ago i also have problem with samsung hdd.. but i send back to a shop in lowyat. takes 1 month to get it back.
*
At least mine is like 4 years old...rosak also nvr mind lar...
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elfreakz
post Jul 19 2012, 04:52 AM


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i have 2 samsung 2.5' hdd, both also fail.

others like fujitsu, hitachi, Western digital passport, all working and actually have used more than that 2 samsung..
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Matrix
post Jul 25 2012, 09:10 AM


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Today received e-mail notification from Seagate Singapore that my replacement hard disk has shipped...Took them 11 working days...hopefully can reached me by tomorrow or Friday.

But it is send from Singapore...hmmm....here the SC don't have replacement parts i guess. I suppose they just diagnose and confirm the faulty hardware and inform Singapore Seagate to send the replacement. I think WD also same...

btw, they're sending me this model...

http://www.seagate.com/internal-hard-drive...?sku=ST500DM002

Received my hard disk already!!!! What a pleasant suprised...hehe. So 9 working days total to get my replacement. Not bad... rclxms.gif

Attached Image

But take note...i think this is not new unit...got "Certified Repaired" there...maybe refurbish unit?? Or they just stick this stickers for all replacement as standard....anyone any ideas?? My warranty still runs until next year as per the original unit.

This post has been edited by Matrix: Jul 25 2012, 09:11 AM
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FauxHawk
post Jul 25 2012, 07:41 PM


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Yup. They take your spoiled one and fix it then give to the next person who sends in for replacement.
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elfreakz
post Aug 8 2012, 10:23 PM


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1 months 20 days already.. still haven't got my 2.5' samsung 640gb hdd... email them last month, they said it is still undergoing a routine check that is conducted on all drives returned in malaysia & indonesia.

sigh..
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Kimichi
post Aug 20 2012, 10:10 AM


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QUOTE(Matrix @ Jul 12 2012, 02:21 PM)
Bumping old thread....just sent my Seagate HDD(via POSLajiu) to RMA to Shah Alam SC....let's see how it goes later.
*
hey there..
my Seagate barracuda just got broken..

was wondering where is this Shah alam SC?
also what actually happen to the summit one?
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elfreakz
post Sep 1 2012, 05:17 PM


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QUOTE(Kimichi @ Aug 20 2012, 10:10 AM)
hey there..
my Seagate barracuda just got broken..

was wondering where is this Shah alam SC?
also what actually happen to the summit one?
*
the address given is UPS in Shah Alam.. then they send it to seagate singapore.

after 2 months waiting i finally receive my hdd. The broken hdd was samsung 640GB... i got a replacement of Seagate momentus 750GB ... im not sure why they replace with different capacity, but i guess im lucky. what do you think?


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andy0212
post Sep 9 2012, 12:36 PM


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My Barracuda got SMART error since about 5 months ago.. it's the same Barracuda that I sent back to factory on 2009 because of firmware issue.. Fortunately still got warranty until next year..

Anyway, ok or not send to them like this :
» Click to show Spoiler - click again to hide... «

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XamdaJoker
post Oct 21 2012, 04:01 PM


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Hi guys, I have a Samsung M2 1TB HDD which is defective, and Samsung directed me to Seagate, but unfortunately I have a ton of data in the HDD that I want to preserve, should I go to Seagate's RMA address in person to deal with it? And is it possible to recover the data in the HDD? Thanks.
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FiReGunZ1499
post Oct 22 2012, 01:11 AM


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QUOTE(XamdaJoker @ Oct 21 2012, 04:01 PM)
Hi guys, I have a Samsung M2 1TB HDD which is defective, and Samsung directed me to Seagate, but unfortunately I have a ton of data in the HDD that I want to preserve, should I go to Seagate's RMA address in person to deal with it? And is it possible to recover the data in the HDD? Thanks.
*
i think it's out of their service capability. if its very important you might want to get professional help smile.gif





btw want to share about my experience RMA'ing my dead Seagate Desk Agent 1TB
sent to UPS Shah Alam on thursday (next friday is public holiday)
got call on next wednesday, to reconfirm my address, but i was out at class, then the UPS guy meet me near my university (damn nice guy)
go home, surprised i got a 2TB model, USB 3.0 model, happy like mad even though its refurbised
total only 6 days to get my replacement unit
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seanlimys
post Oct 23 2012, 09:33 AM


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under dell service, if your harddisc happened to be damage, the service vendor will allow u to have the damaged harddisc until u manage to recover the files from a 3rd party company or service... however, as written in the seagate rma service tnc, lost of files and recovery of files are not guaranteed n not provided
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emfung
post Nov 17 2012, 12:16 PM


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Hi, I have a Seagate FreeAgent Go external hardrive. Just submitted RMA.

In the final confirmation page, there is this note:

"Step 2 - For Seagate or Maxtor External Hard Disk Drives: Please DO send back to Seagate: External Drive and Power Adapter."

So I cannot send the external drive??


Added on November 17, 2012, 12:19 pmBy the way, I am thinking of bringing the external drive to a local shop to recover my files first. They most likely will dissemble it and take the harddrive out and try on a direct IDE connection because my drive gets an I?O USB error.

Is this goin to void my warranty??

Thanks..


Added on November 17, 2012, 12:22 pmOh, one more question,

During the RMA submission, after entering my SN and PN successfully, I've noticed that the PN number stated in the confirmation page is different from that I've enetered. SN still the same. Is this normal??

Thanks..

This post has been edited by emfung: Nov 17 2012, 12:22 PM
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arnn88
post Nov 21 2012, 02:12 PM


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can i change my location of return? i was wrong when i fill the rma's form...please help me...how can i change it??
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Haunter99
post Mar 28 2013, 11:10 PM


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I just want to ask, do i need to do packaging like how in the seagate website? Or just need simple packaging? And can i send it directly by myself without use postage or courier?
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oOoproz
post Apr 23 2013, 01:33 AM


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Oh gosh, My Seagate portable expansion doesn't show up in My computer although it's been connected successfully... I've been google it but i cant find the right solution... Anyone pros can help me?? cry.gif
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Matrix
post Apr 23 2013, 08:12 AM


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QUOTE(seanlimys @ Oct 23 2012, 09:33 AM)
under dell service, if your harddisc happened to be damage, the service vendor will allow u to have the damaged harddisc until u manage to recover the files from a 3rd party company or service... however, as written in the seagate rma service tnc, lost of files and recovery of files are not guaranteed n not provided
*
My company DELL hdd broke down and they replaced new unit....the old hdd say will collect later...but till now nobody call or come collect...looks like they don't even want to be bother with it... tongue.gif
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davidcch07
post Apr 30 2013, 09:17 PM


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Anyone can answer me something?

If i bought a hdd from AMAZON... possible can claim warranty at local (Malaysia)?

Thanks.
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OnePiece999
post Jun 7 2013, 06:07 PM


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Hi guy, I am new to rma, want to ask what is the latest website for seagate RMA in Malaysia, and what should I included to send back?
I had a goflex that show bad status when check with CrystalDiskInfo, I want to RMA it since the warranty will void next year, but I had lost the packaging box and the receipt and all the accessories included, only left 1 harddisk 1 usb cable and 1 ac adapter with 3pin connector.
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lex
post Jun 7 2013, 07:47 PM


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QUOTE(OnePiece999 @ Jun 7 2013, 06:07 PM)
Hi guy, I am new to rma, want to ask what is the latest website for seagate RMA in Malaysia, and what should I included to send back?
I had a goflex that show bad status when check with CrystalDiskInfo, I want to RMA it since the warranty will void next year, but I had lost the packaging box and the receipt and all the accessories included, only left 1 harddisk 1 usb cable and 1 ac adapter with 3pin connector.
*
Go to Seagate Warranty Validation, to check your drive warranty status. Then submit the details plus the error code using Seagate's Seatools. Print the warranty request form and send it together with the defective HDD (preferably by hand) to... wink.gif

UPS SCS (M) Service Sdn Bhd
No.21, Jalan Tiang U8/93,
Seksyen U8,
Bukit Jelutong Industrial Park,
Shah Alam,
Selangor Darul Ehsan, 40150
Malaysia
Toll Free No.: 1800-1800-88
Tel: 603-5021-8888
Fax: 603-5021-8709
Website: UPS Corporate: Malaysia

For RMA/warranty informatioon, check the pinned thread here: Computers -> Price & Dealers Guide > Hardware Dsitributor / RMA Claim Addressess, if u don't know where to claim warranty icon_rolleyes.gif

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win7
post Jun 8 2013, 05:18 AM


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icon_question.gif hi guys, what happens if my Seagate HDD is out of warranty (more than 3 years), but i still wanna RMA it? Is it possible? icon_question.gif icon_question.gif icon_question.gif

This post has been edited by win7: Jun 8 2013, 05:20 AM
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melvinho
post Oct 10 2013, 12:03 AM


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UPS SCS (M) Service Sdn Bhd in USJ still available?
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climacool
post Nov 5 2013, 04:04 PM


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Wow ...I need to send to this place for RMA:

UPS SCS (M) Service Sdn Bhd
No.21, Jalan Tiang U8/93
Seksyen U8
Bukit Jelutong Industrial Park

Btw, do i need to bring offical receipt ?
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lex
post Nov 5 2013, 05:18 PM


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QUOTE(win7 @ Jun 8 2013, 05:18 AM)
icon_question.gif hi guys, what happens if my Seagate HDD is out of warranty (more than 3 years), but i still wanna RMA it? Is it possible? icon_question.gif  icon_question.gif  icon_question.gif
*
If out of warranty then tough luck. Only valid for drives still under warranty... wink.gif

QUOTE(melvinho @ Oct 10 2013, 12:03 AM)
UPS SCS (M) Service Sdn Bhd in USJ still available?
*
QUOTE(climacool @ Nov 5 2013, 04:04 PM)
Wow ...I need to send to this place for RMA:

UPS SCS (M) Service Sdn Bhd
No.21, Jalan Tiang U8/93
Seksyen U8
Bukit Jelutong Industrial Park

Btw, do i need to bring offical receipt ?
*
According to this document: Seagate: Indirect Customer Support – Samsung Hard Disk Integration, that warranty centre is still valid. No need to submit official receipt. Follow the warranty procedures as I've described earlier. icon_rolleyes.gif
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climacool
post Nov 5 2013, 06:11 PM


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QUOTE(lex @ Nov 5 2013, 05:18 PM)
If out of warranty then tough luck. Only valid for drives still under warranty... wink.gif

According to this document: Seagate: Indirect Customer Support – Samsung Hard Disk Integration, that warranty centre is still valid. No need to submit official receipt. Follow the warranty procedures as I've described earlier. icon_rolleyes.gif
*
I read it twice and just to double confirm..Thank you Lex smile.gif
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nyunyu
post Dec 12 2013, 03:25 PM


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Just make sure you remind them of the quantity of disk you sent in for RMA.

I sent mine, 2 of them to Teleplan Penang, and got confirmation from Seagate in the same day that they received it. Next day they sent it out and today I received it.
Although I just noticed they sent the hdd in 2 shipments. So if I'm right my other hdd should be coming tomorrow.

This post has been edited by nyunyu: Dec 12 2013, 03:29 PM
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alexei
post Dec 12 2013, 10:01 PM


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Seagate RMA services is superb, worldclass.
Intel CPU, too.

Once they acknowledge receive of RMA item, replacement is shipped out usually within the same day.
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bluebay
post Jan 23 2014, 11:12 AM


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just got my replacement! horray!!

Seagate is superb, but i wanted to say UPS service is sucks!

This post has been edited by bluebay: Jan 23 2014, 11:12 AM
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