Got a friend who use seagate 500gb harddisk, he bought it just last december in lowyat plaza, and it failed itself now... anyone know how to do RMA in Malaysia here?

Googled and went to seagate.com, but not sure if the RMA method applies to Seagate users in Malaysia, so wanna ask here anyone know?

Thanks

basically u need to create the rma order in seagate.com and send ur harddisk to the address that wil given by seagate...then just wait..

fill the RMA form here (#3)

http://www.seagate.com/www/en-us/support/w...y_&_submit_rma/

send it this address. no need to pay anything if still in warranty

SEAGATE SERVICE CENTER :
Seagate SeaCare Center C/0 UPS
Suite 11.02, 11th Floor Menara Summit, Persiaran Kewajipan USJ 1,
47600 UEP Subang Jaya, Selangor, Malaysia.
Tel: 6-03-8023 1333
Fax: 6-03-8026 8375
Malaysia toll free number for technical support service
1-800-80-2335

edit: Oppss.. you're from sarawak.. so you've to courier it.. I think you can courier it straight to Singapore.

This post has been edited by fariz: Feb 26 2009, 07:18 PM

If he bought it from lowyat plaza, why not send it back so the shop can do the RMA for him. Less hassle. From what I know seagate HDD first year warranty should be 1 on 1 swap. Will be fast(if go through retail shop).

thanks, i'll let my friend know

sending it to seagate directly is faster.. (and free)

This post has been edited by fariz: Feb 26 2009, 07:52 PM

Really? Didn't know that.. But thanks for the info. Cause I did an RMA for Seagate HDD and got it back 3 days later Anyway, close thread?

u have to pay for the sending postage... =,=|||

others is free.

sounds like another firmware brick

just RMA to below address..

Seagate & Maxtor products

M-Link System (M) Sdn Bhd
No. 2 Jalan PJU8/5C, Perdana Business Centre
Bandar Damansara Perdana
47820 Petaling Jaya, Selangor DE
Malaysia

Tel: +603-7728 9003
Fax: +603-7727 9003

I just rma last week and will receive tomolo...

i already update the firmware to SD1A....so still can RMA?

do i need the purchase receipt?

no need bro...as long as ur SN still valid

ya still valid, my friend told me warranty up to 2013

Tumpang thread. I have 2 Seagate HDD, kong before warranty periods ends. I read the guide, and the packaging really strict lah... where do i find 2 inch thick foam eh? 1 more question, can i package 2 hdd together? or must seperate?

tumpang thread.if my hdd make a bit noise when reading,can claim?i dono its got bad sector or not.i donohow to check.its reading kind of slow nowdays.not the same as new i bought last year.can claim or not?if i send direct to them,how long it will take?

u can send back for rma anytime, i got one functional unit, saja saja sent back for new unit..about 2 weeks time needed for rma

Seagate RMA is easy.
Fill form,pack and post to the address.Then wait 1 week for the HDD come to ur house

i having ST3500320AS firmware bugged ( already updated to SD1A), yah drive very slow...sometimes ok...and the spin retry count keep increasing causing the drive very slow....the drive still have problem...if i RMA the still-working drive, then if i RMA it, they wont send a new one back rite?

After 1 month update to firmware SD1A, I notice that my drive start having bad sectors. Sometimes my video or audio play pause for a while. Is there any chance that it cause by the new firmware?

i also having same problem like urs...movies suddenly got lag and pause then resume........i thought is the windows problem or resources overload, so i restart pc, but when i open my tat drive again, my movies become 57 files ( originally i hav 250GB movies is tat folder), then i restart again become 53 files, but the space consumtion is still same. i thought is the SATA cable problem or port problem, i change everything, still same.....i benchmark the drive speed is 3.3MB/s, orginally can reach 100++MB/s..
but after few days, the drive become ok....i notice tat is the drive spin retry got problem...
so based on my experience, u try to shut down the pc (or turn off the drive), then turn back on until u no more hear some sound spinning up from the drive, then that means the drive is ok... when the problem still occur, again turn off then turn back on...
but the data and files in tat drive still intact....
well, bad sectors; i also have tat problem, but after i full format the drive, no more bad sectors....and able to pass all the SeaTools test..
that's weird, yeah, that why seagate doesnt bother to repair the drive firmware..
i wonder when they will release newer firmware to repair tat..

This post has been edited by lovelies: Mar 15 2009, 04:07 PM

guys,if we send the hdd to them by post what the procedure?n if there any fees if we want them to post the hdd back to us?

guys, sorry to revive a dead thread. is it possible to RMA directly to their office? without posting over to them? thanks.

sorry to revive long thread also, got one seagate free agent 320gb, not functioning already, bought from lowyat last year (september 2008), but receipt don't have as i claim the item with my company's account department...for rma, can we send directly to the office, or should i fill the form and do the postage?

go to the website and claim RMA

they only need serial number no need a receipt

yeah, i already fill the form, my hard disc warranty valid until 2013, already check that...the thing is the procedure to packing the item is very "leceh"...just want to know, can i send the unit directly to their office, since the centre is very near to my office?...or they only accept the postage only?

try your luck

went i sent my hdd i pack it in a small box( a box that usually for gc,not the big one)

http://forum.lowyat.net/topic/861703

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Added on July 28, 2009, 8:53 pmSeagate & Maxtor products

M-Link System (M) Sdn Bhd
No. 2 Jalan PJU8/5C, Perdana Business Centre
Bandar Damansara Perdana
47820 Petaling Jaya, Selangor DE
Malaysia

Tel: +603-7728 9003
Fax: +603-7727 9003

This post has been edited by AlexLee277: Jul 28 2009, 08:53 PM

how come the address is different, the one provide by me when i fill the RMA form in Summit USJ...

send to where the RMA form asked you

so, just send back to the address that u fill in lo...

I'm going to rma my 500gb firmware brick hdd to seagate. Can get my data back? Or i need to use data recovery service 1st? Those data too important to me. Can someone help me? Pls pm me. Nvr rma hdd b4.

u will get other hdd..u wont get back ur current hdd...

if the data really important, there are people in service notice board/Garage Sale offer data recovery services

if money no object to you go head give it a try, but not 100% guaranty will get it

try getbackdata...

my 320gb seagate just died after 15months...

FYI to those that do not intend to mail it back and do the online form thinggy.

u can just bring your hdd to Mlink at Damansara Perdana if you are PJ, or the Mlink branch in Lowyat if you from KL. I called them and they confirm i can just walk in, without doing the online form and they will mail it back to me.

do anyone hv picture hw to pack the hdd?
the website i claim the warranty doesnt told anything about hw to pack the hdd.
sorry to revive old thread

nvmind, just send my hdd for rma.
anyone want to send for rma, be sure to click on BEGIN RMA button, it's tricky for me coz i guess it was some sort of advertisement lol

any 1 knw whr i can RMA my seagate free agent hdd at penang?? my hdd kenot open den got some msg pop out said "delayed writing" duno wad happen oso..

I called the above line and they told me that they no longer take seagate HDD for RMA so do you guys know where's the RMA center for Seagate cause I prefer to walk in, that'll be faster.

last year I send my hdd to Summit there for warranty. I register my RMA online and print out the RMA form then sent it there. A week later they deliver it to my home.

Ok anyway the address is still the same but how do I pay the return package, will they call me or something.

The packaging is a bit leceh but I think maybe do some simple packaging will suffice~

simple packaging? I just send the whole hard disk in the delivery wrapper. it's spoiled anyway, not like the delivery people could do any worse than it already is.

just got the confirmation a week or 2 ago that RMA request is accepted.

just plain hdd with poslaju envelope ? no need to put into a box with foam surrounding it as a cushion? normally i use newspaper as cushion and put into a box
anyone has experienced rejected RMA?

i didn't. not poslaju la, i just use the courier docket. chuck the HDD inside and tell them to send to the service center.

Receipt Acknowledgement Summary:
--------------------------------


RMA Number: -
Issue Date: 24-MAR-2010
Order Reference Number: -

does anyone know what is the latest location for seagate RMA?

Select Malaysia & login as a guest user here https://store.seagate.com/webapp/wcs/stores...y=SgSSORedirect

I noticed that the replacement for RMA is a factory repaired unit.
I just bought my harddisk few weeks ago and would love a new HD replacement instead of a factory repaired unit.
I read from some thread saying if the harddisk is less than a year, it will be a 1 to 1 replacement directly from the place you purchase from (LowYat in my case).

Is that true at all???

All RMA HDD are definitely marked as factory repaired or recertified unit. At least I know Seagate and WD does the same.

so is there a 1 to 1 replacement directly from the shop?

seagate technical support from where? sound not from malaysia.cakap England dia i am not understand.

Email to them then.

Hey guys thanks for all the tips here...I actually have a prob with my Maxtor 500gb hard drive (cannot start up/detected)...and after a few enquiries I called the help line in this thread...and it's their service centre in Sgp. I eventually gave them my SN number and they told me it was under warranty. Moments later a more senior guy called me and told me that actually my hard drive is part of a batch tat has a firmware issue and that it has locked my HD. So they will pick it up from my hse FOC, send it to Sgp, reinstall the firmware and send it back to me. High chance the drive will be ok. Keeping my fingers cross

after 2 year. i need to send back my momentus HDD for RMA.
this is repaired unit, also RMA-ed, still under warranty

nope they will send it to seagate. i think most lowyat shop only cover 1-to-1 replacement for the 1st week
anyway my friends 3.5 external not functioning, had it for RMA(give hard disk only, i keep the power cable)
and they send new unit to me (not sure if it's refurbished, but it had zero scratch)

Just an update guys...I think calling the Seagate support centre based in Singapore will be a better solution. I just received my HD back and the firmware has been upgraded. Will go back and try it out.
They are really efficient and fast. Mine probably is a easy upgrade since its only firmware. UPS picked it up last Thurs and I received my HD today. Wow....

Bumping old thread....just sent my Seagate HDD(via POSLajiu) to RMA to Shah Alam SC....let's see how it goes later.

Not sure if that will work, because I've already spoke to the RMA officer there and he told me that have to pass the HDDs by hand together with the RMA order form (print from the Seagate warranty website). He will make a copy of the RMA order which is chopped and signed, then passed back. This copy will be proof of receiving the HDDs.

Aiyo....sei lor....

Oh, so complicated? I just RMA-ed one of my Samsung drive last month, I pay that shop RM30 for his trouble and got my drive back, new drive with Samsung + Seagate model number.

Well, you just need to follow instructions at the Seagate warranty website, should be OK then. But I still want to pay a bit more to the nice guy (Nicholas), he really did a good job.

Just received e-mail confirmation from Seagate received my HDD liao....

Check the website status already updated received and in process.


Only paid RM 7.50 for POS Laju...hehe.

i also RMA my samsung hdd to seagate.. they received it on 19/6/2012.. and until today no status on the repair. LOL! just few months use suddenly SMART failure. finger cross lets wait and see if there's news after 1 month.

few years ago i also have problem with samsung hdd.. but i send back to a shop in lowyat. takes 1 month to get it back.

Damn a lot of people had problems with the samsung drive i noticed. I got 2 fail on me. Went to shah alam ups to rma XD

At least mine is like 4 years old...rosak also nvr mind lar...

i have 2 samsung 2.5' hdd, both also fail.

others like fujitsu, hitachi, Western digital passport, all working and actually have used more than that 2 samsung..

Today received e-mail notification from Seagate Singapore that my replacement hard disk has shipped...Took them 11 working days...hopefully can reached me by tomorrow or Friday.

But it is send from Singapore...hmmm....here the SC don't have replacement parts i guess. I suppose they just diagnose and confirm the faulty hardware and inform Singapore Seagate to send the replacement. I think WD also same...

btw, they're sending me this model...

http://www.seagate.com/internal-hard-drive...?sku=ST500DM002

Received my hard disk already!!!! What a pleasant suprised...hehe. So 9 working days total to get my replacement. Not bad...



But take note...i think this is not new unit...got "Certified Repaired" there...maybe refurbish unit?? Or they just stick this stickers for all replacement as standard....anyone any ideas?? My warranty still runs until next year as per the original unit.

This post has been edited by Matrix: Jul 25 2012, 09:11 AM

Yup. They take your spoiled one and fix it then give to the next person who sends in for replacement.

1 months 20 days already.. still haven't got my 2.5' samsung 640gb hdd... email them last month, they said it is still undergoing a routine check that is conducted on all drives returned in malaysia & indonesia.

sigh..

hey there..
my Seagate barracuda just got broken..

was wondering where is this Shah alam SC?
also what actually happen to the summit one?

the address given is UPS in Shah Alam.. then they send it to seagate singapore.

after 2 months waiting i finally receive my hdd. The broken hdd was samsung 640GB... i got a replacement of Seagate momentus 750GB ... im not sure why they replace with different capacity, but i guess im lucky. what do you think?

My Barracuda got SMART error since about 5 months ago.. it's the same Barracuda that I sent back to factory on 2009 because of firmware issue.. Fortunately still got warranty until next year..

Anyway, ok or not send to them like this :

Hi guys, I have a Samsung M2 1TB HDD which is defective, and Samsung directed me to Seagate, but unfortunately I have a ton of data in the HDD that I want to preserve, should I go to Seagate's RMA address in person to deal with it? And is it possible to recover the data in the HDD? Thanks.

i think it's out of their service capability. if its very important you might want to get professional help





btw want to share about my experience RMA'ing my dead Seagate Desk Agent 1TB
sent to UPS Shah Alam on thursday (next friday is public holiday)
got call on next wednesday, to reconfirm my address, but i was out at class, then the UPS guy meet me near my university (damn nice guy)
go home, surprised i got a 2TB model, USB 3.0 model, happy like mad even though its refurbised
total only 6 days to get my replacement unit

under dell service, if your harddisc happened to be damage, the service vendor will allow u to have the damaged harddisc until u manage to recover the files from a 3rd party company or service... however, as written in the seagate rma service tnc, lost of files and recovery of files are not guaranteed n not provided

Hi, I have a Seagate FreeAgent Go external hardrive. Just submitted RMA.

In the final confirmation page, there is this note:

"Step 2 - For Seagate or Maxtor External Hard Disk Drives: Please DO send back to Seagate: External Drive and Power Adapter."

So I cannot send the external drive??

---

Added on November 17, 2012, 12:19 pmBy the way, I am thinking of bringing the external drive to a local shop to recover my files first. They most likely will dissemble it and take the harddrive out and try on a direct IDE connection because my drive gets an I?O USB error.

Is this goin to void my warranty??

Thanks..

---

Added on November 17, 2012, 12:22 pmOh, one more question,

During the RMA submission, after entering my SN and PN successfully, I've noticed that the PN number stated in the confirmation page is different from that I've enetered. SN still the same. Is this normal??

Thanks..

This post has been edited by emfung: Nov 17 2012, 12:22 PM

can i change my location of return? i was wrong when i fill the rma's form...please help me...how can i change it??

I just want to ask, do i need to do packaging like how in the seagate website? Or just need simple packaging? And can i send it directly by myself without use postage or courier?

Oh gosh, My Seagate portable expansion doesn't show up in My computer although it's been connected successfully... I've been google it but i cant find the right solution... Anyone pros can help me??

My company DELL hdd broke down and they replaced new unit....the old hdd say will collect later...but till now nobody call or come collect...looks like they don't even want to be bother with it...

Anyone can answer me something?

If i bought a hdd from AMAZON... possible can claim warranty at local (Malaysia)?

Thanks.

Hi guy, I am new to rma, want to ask what is the latest website for seagate RMA in Malaysia, and what should I included to send back?
I had a goflex that show bad status when check with CrystalDiskInfo, I want to RMA it since the warranty will void next year, but I had lost the packaging box and the receipt and all the accessories included, only left 1 harddisk 1 usb cable and 1 ac adapter with 3pin connector.

Go to Seagate Warranty Validation, to check your drive warranty status. Then submit the details plus the error code using Seagate's Seatools. Print the warranty request form and send it together with the defective HDD (preferably by hand) to...

UPS SCS (M) Service Sdn Bhd
No.21, Jalan Tiang U8/93,
Seksyen U8,
Bukit Jelutong Industrial Park,
Shah Alam,
Selangor Darul Ehsan, 40150
Malaysia
Toll Free No.: 1800-1800-88
Tel: 603-5021-8888
Fax: 603-5021-8709
Website: UPS Corporate: Malaysia

For RMA/warranty informatioon, check the pinned thread here: Computers -> Price & Dealers Guide > Hardware Dsitributor / RMA Claim Addressess, if u don't know where to claim warranty

hi guys, what happens if my Seagate HDD is out of warranty (more than 3 years), but i still wanna RMA it? Is it possible?

This post has been edited by win7: Jun 8 2013, 05:20 AM

UPS SCS (M) Service Sdn Bhd in USJ still available?

Wow ...I need to send to this place for RMA:

UPS SCS (M) Service Sdn Bhd
No.21, Jalan Tiang U8/93
Seksyen U8
Bukit Jelutong Industrial Park

Btw, do i need to bring offical receipt ?

If out of warranty then tough luck. Only valid for drives still under warranty...

According to this document: Seagate: Indirect Customer Support – Samsung Hard Disk Integration, that warranty centre is still valid. No need to submit official receipt. Follow the warranty procedures as I've described earlier.

I read it twice and just to double confirm..Thank you Lex

Just make sure you remind them of the quantity of disk you sent in for RMA.

I sent mine, 2 of them to Teleplan Penang, and got confirmation from Seagate in the same day that they received it. Next day they sent it out and today I received it.
Although I just noticed they sent the hdd in 2 shipments. So if I'm right my other hdd should be coming tomorrow.

This post has been edited by nyunyu: Dec 12 2013, 03:29 PM

Seagate RMA services is superb, worldclass.
Intel CPU, too.

Once they acknowledge receive of RMA item, replacement is shipped out usually within the same day.

just got my replacement! horray!!

Seagate is superb, but i wanted to say UPS service is sucks!

This post has been edited by bluebay: Jan 23 2014, 11:12 AM

my hard disk is no function since last week,but i check from seagate still under warranty by them... do i send to that shop i bought or direct send to seagate?

Sent my Seagate Backup Plus 1TB external hdd to this place yesterday evening. Was very impressed with the email updates.
On my way from U8 to Klang, I received an email, proof of item sent. Then another 2 emails. This morning, an email with tracking number from UPS, shipped from Singapore

Kudos UPS SCS & Seagate! Amazing!

just to share for those still looking to RMA for seagate

its still the same, go to the website, register/login account, create RMA order, then email the details to tiong nam and get the complimentary pick up.

Tiong nam will pick it and send to UPS SCS in Shah Alam U8 and process it.

You will receive an email few days later (presumably after they tested the drive) and update with a shipping label back to you using UPS.

Mine said created by seagate singapore, but shipment is shipping from China.

will update more if anything else..

I think I will only buy Seagate HDDs from now on. WD RMA have to send to Singapore and the last time I sent it cost me RM80 to send 1 HDD. Damn stupid having to send to Singapore for RMA. I have another 2 units kong now, 1 just out of warranty and another within warranty period but with broken Sata port.

The courier cost RM80?
I got 1 WD need to RMA, after fill the online form I was put off when it give Singapore address. Never even check the courier cost.

Yup, some others had to pay even higher amount than that depending on weight and courier company. Dunno why so expensive to courier stuff to Singapore when its just next door. Cheaper to ship to Sabah/Sarawak. Maybe they charge a premium to cross border.

What courier service so expensive?

I sent my WD drive to Singapore for RMA only cost RM30 or less, using Flexipack international which comes with tracking. It took about a week to arrive in SG at the WD factory. Then WD shipped back to me for free, using UPS in 1-2 working days. They sent me a re-certified HDD, not brand new, but looks new (same model).

On another note, if Seagate RMA, do you have to pay for shipping to SG when you drop off the faulty HDD at UPS SCS (M) Service Sdn Bhd? If yes, how much?

Based on my personal experience working last time at PC shop, WD drives are more reliable than Seagate. Not sure if that has changed.

This post has been edited by ghostcommand: May 21 2020, 11:50 AM

Poslaju, from my search of LYN forum that time this (RM80) was at the cheaper range compared to what others have paid as well. What is Flexipack? Under Pos Malaysia?

Based on this thread Seagate no need to pay anything and can also get them to pick up from you (see few posts above).

Yes, previously Seagate not as reliable as WD which is why I end up with many WD drives for my NAS, CCTV and PC. But now it seems to be on par or better. From my personal experience WD is significantly worse compared to Seagate especially for WD Reds and Purples. I stopped buying them and started using Seagate the past few years. So far no failure yet unlike WD. But have to wait for a few more years to know for sure.