Seagate RMA in Malaysia
|
|
 May 21 2020, 10:35 AM
Return to original view | Post
#1
|
 
Junior Member
709 posts Joined: Jun 2019 
|
I think I will only buy Seagate HDDs from now on. WD RMA have to send to Singapore and the last time I sent it cost me RM80 to send 1 HDD. Damn stupid having to send to Singapore for RMA. I have another 2 units kong now, 1 just out of warranty and another within warranty period but with broken Sata port.
|
|
|
|
|
|
May 21 2020, 11:18 AM
Return to original view | Post
#2
|
|
Junior Member
709 posts Joined: Jun 2019
|
QUOTE(xxboxx @ May 21 2020, 10:39 AM) The courier cost RM80? Yup, some others had to pay even higher amount than that depending on weight and courier company. Dunno why so expensive to courier stuff to Singapore when its just next door. Cheaper to ship to Sabah/Sarawak. Maybe they charge a premium to cross border. I got 1 WD need to RMA, after fill the online form I was put off when it give Singapore address. Never even check the courier cost.  |
|
|
May 21 2020, 12:19 PM
Return to original view | Post
#3
|
|
Junior Member
709 posts Joined: Jun 2019
|
QUOTE(ghostcommand @ May 21 2020, 11:45 AM) What courier service so expensive? Poslaju, from my search of LYN forum that time this (RM80) was at the cheaper range compared to what others have paid as well. What is Flexipack? Under Pos Malaysia?I sent my WD drive to Singapore for RMA only cost RM30 or less, using Flexipack international which comes with tracking. It took about a week to arrive in SG at the WD factory. Then WD shipped back to me for free, using UPS in 1-2 working days. They sent me a re-certified HDD, not brand new, but looks new (same model). On another note, if Seagate RMA, do you have to pay for shipping to SG when you drop off the faulty HDD at UPS SCS (M) Service Sdn Bhd? If yes, how much? Based on my personal experience working last time at PC shop, WD drives are more reliable than Seagate. Not sure if that has changed. Based on this thread Seagate no need to pay anything and can also get them to pick up from you (see few posts above). Yes, previously Seagate not as reliable as WD which is why I end up with many WD drives for my NAS, CCTV and PC. But now it seems to be on par or better. From my personal experience WD is significantly worse compared to Seagate especially for WD Reds and Purples. I stopped buying them and started using Seagate the past few years. So far no failure yet unlike WD. But have to wait for a few more years to know for sure. |
|
|
May 21 2020, 01:39 PM
Return to original view | Post
#4
|
|
Junior Member
709 posts Joined: Jun 2019
|
QUOTE(sHawTY @ May 21 2020, 12:37 PM) Same here Good to know that my experience is not isolated. Seagate does seem to be a better bet for now. We all need to boycott WD until they fix their RMA process and appoint a local agent. It really sucks especially when their drives are such poor quality.My company previously use around 30 WD 3.5 drives in several capacities ranging from 4TB up to 10TB with Blue, Green, Black & Red, all manufactured in different batches (so it's definitely not a batch issue) which failed because of very tiny vibrations Trust me, it's very tiny, like someone put a book on top of a CPU case vibration then the HDD immediately had bad sectors Even after RMA'ing them and getting a replacement unit, it still happens after some time I got fedup, requested some budget from the management then switched all units to Seagate. It's been 2 years now, none of the 30 Seagate drives has failed Previously I choose WD because Achieva used to handle WD drives so we can just send the drives to Achieva office in Section 14 PJ But now not anymore. Don't know why WD refuse to appoint local distro to handle RMA process |
| Change to: |  0.0196sec
 0.39
 7 queries
 GZIP Disabled
Time is now: 24th December 2025 - 09:47 AM |
Quote