Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

 Seagate RMA in Malaysia

views
     
sHawTY
post May 21 2020, 12:37 PM

Frequent Reporter
********
All Stars
14,909 posts

Joined: Jul 2005

QUOTE(gobiomani @ May 21 2020, 12:19 PM)
Yes, previously Seagate not as reliable as WD which is why I end up with many WD drives for my NAS, CCTV and PC. But now it seems to be on par or better. From my personal experience WD is significantly worse compared to Seagate especially for WD Reds and Purples. I stopped buying them and started using Seagate the past few years
Same here
My company previously use around 30 WD 3.5 drives in several capacities ranging from 4TB up to 10TB with Blue, Green, Black & Red, all manufactured in different batches (so it's definitely not a batch issue) which failed because of very tiny vibrations
Trust me, it's very tiny, like someone put a book on top of a CPU case vibration then the HDD immediately had bad sectors

Even after RMA'ing them and getting a replacement unit, it still happens after some time
I got fedup, requested some budget from the management then switched all units to Seagate. It's been 2 years now, none of the 30 Seagate drives has failed

Previously I choose WD because Achieva used to handle WD drives so we can just send the drives to Achieva office in Section 14 PJ
But now not anymore. Don't know why WD refuse to appoint local distro to handle RMA process
sHawTY
post Sep 2 2020, 09:12 AM

Frequent Reporter
********
All Stars
14,909 posts

Joined: Jul 2005

QUOTE(vivre @ Aug 31 2020, 07:01 PM)
What's the benefit of skipping retailer and direct submit to Seagate ourselves ya? Thanks!
Way faster RMA turn around
The retailer is the middle party. When there's a middle party, there's an added extra time involved, you don't know if the guy who collected your HDD is delaying the process

You won't have this issue when you RMA directly with Seagate. Seagate RMA turnaround is very very fast. The longest I had to wait was 5 working days

 

Change to:
| Lo-Fi Version
0.0227sec    0.61    7 queries    GZIP Disabled
Time is now: 18th December 2025 - 09:47 PM