i did a long smart test, bad block scan, and raid rebuild. all seemed to work.

however the smart test value for power on hours doesn't look accurate e.g. power on hours "43876347232256"

but seeing as current pending sector is 0 and isn't increasing, i think it should be fine.

i just wondered, is it normal for these recertified hard drives to have their smart test values show inaccurate values?

>->;

hello ser...

how long it takes to send and get back again the hdd?2 weeks or more than that?thanks

hello guys..triyin to make the warranty claim from seagate .....but unfortunately..i did mistake.....i did check the singapore box shipping address...how to cancel it?

This post has been edited by asusx: Jun 28 2023, 03:27 PM

they picked up on 17 March 2023
and i received the replaced unit on 27 March 2023
so approximately 7-14 days?
should be able to track the progress?

contact them via email or online chat?

i needed to do rma again, but this time they said they no longer do the free pickup service. is that true?

i did it early this year without issue though.

why then does the seagate rma site still have this free pickup option if it's no longer valid?

did the live chat support lie?


instead they ask me to ship to their collection point myself, or send by courier.

so what is the truth anyone know :X


also another change. there is no longer any hotline to call, and you can't directly email them anymore.

so the only option left is live chat


also live chat is bad. they don't even read what you tell them, instead it's like talking to a bot. they just read the card prompts without reading without what you are saying. like example, i was explaining about selecting the free pickup service, but the live support just ask me to send to collection point myself without explaining anything.

then when ask me for rma number, i had already stated at the beginning of the chat....

very unprofessional and you can tell is low effort customer support

in short, the rma experience for me got worse on my 2nd rma this year. the 1st rma i did this year was fine with minimal issue. 2nd time was terrible


*update

anyway i drove to the collection point myself to send the package (all packaged). now i just have to wait and hope i get my replacement in a week


*update

funny story. so after i had sent the package myself, i get a call from seagate about the free pick up service. so i told them i had already sent to the collection point myself.

so timing for rma created to when i got the call is roughly 5-7 days.

Live chat support is useless. they lie and don't tell you the truth and don't even properly do their job so you can't rely on them at all. As for the free pick up service seems they still do offer that. however you have to wait for them to call you, give it 5-7 days to call you. and doný rely on calling live chat.

All live chat tell you is give you the collection point address, that's it

This post has been edited by Moogle Stiltzkin: Jul 20 2023, 02:53 PM

Does anyone here know how to initiate a live chat with seagate?

For some reason the seagate website don’t seem to have a link to initiate the live chat

This post has been edited by yongtjunkit: Jul 26 2023, 05:04 PM