Bumping old thread....just sent my Seagate HDD(via POSLajiu) to RMA to Shah Alam SC....let's see how it goes later.
Seagate RMA in Malaysia
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 Jul 12 2012, 02:21 PM
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#1
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama  
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Jul 13 2012, 06:36 AM
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#2
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(lex @ Jul 12 2012, 07:12 PM) Not sure if that will work, because I've already spoke to the RMA officer there and he told me that have to pass the HDDs by hand together with the RMA order form (print from the Seagate warranty website). He will make a copy of the RMA order which is chopped and signed, then passed back. This copy will be proof of receiving the HDDs. Aiyo....sei lor....    |
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Jul 13 2012, 05:50 PM
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#3
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15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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Just received e-mail confirmation from Seagate received my HDD liao...
 .Check the website status already updated received and in process. Only paid RM 7.50 for POS Laju...hehe. |
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Jul 18 2012, 09:47 PM
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#4
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15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(elfreakz @ Jul 18 2012, 06:09 PM) i also RMA my samsung hdd to seagate.. they received it on 19/6/2012.. and until today no status on the repair. LOL! just few months use suddenly SMART failure. finger cross lets wait and see if there's news after 1 month. At least mine is like 4 years old...rosak also nvr mind lar...few years ago i also have problem with samsung hdd.. but i send back to a shop in lowyat. takes 1 month to get it back. |
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Jul 25 2012, 09:10 AM
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#5
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15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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Today received e-mail notification from Seagate Singapore that my replacement hard disk has shipped...Took them 11 working days...hopefully can reached me by tomorrow or Friday.
But it is send from Singapore...hmmm....here the SC don't have replacement parts i guess. I suppose they just diagnose and confirm the faulty hardware and inform Singapore Seagate to send the replacement. I think WD also same... btw, they're sending me this model... http://www.seagate.com/internal-hard-drive...?sku=ST500DM002 Received my hard disk already!!!! What a pleasant suprised...hehe. So 9 working days total to get my replacement. Not bad... 
But take note...i think this is not new unit...got "Certified Repaired" there...maybe refurbish unit?? Or they just stick this stickers for all replacement as standard....anyone any ideas?? My warranty still runs until next year as per the original unit. This post has been edited by Matrix: Jul 25 2012, 09:11 AM |
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Apr 23 2013, 08:12 AM
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#6
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15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(seanlimys @ Oct 23 2012, 09:33 AM) under dell service, if your harddisc happened to be damage, the service vendor will allow u to have the damaged harddisc until u manage to recover the files from a 3rd party company or service... however, as written in the seagate rma service tnc, lost of files and recovery of files are not guaranteed n not provided My company DELL hdd broke down and they replaced new unit....the old hdd say will collect later...but till now nobody call or come collect...looks like they don't even want to be bother with it...  |
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