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 Seagate RMA in Malaysia

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asusx
post Jun 28 2023, 01:28 PM

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340 posts

Joined: Jun 2012
From: ~Negara Bawah Bayu~

QUOTE(1mr3tard3d @ Mar 21 2023, 11:09 AM)
have you checked with crystal disk health status?
seagate provides the packing instruction
fortunately, i kept those anti-static bag, bubble wrap and courier envelope from previous purchase  sweat.gif
they also provide complimentary pick-up service
i requested on 16 Mar, received confirmation email but the logistics partner (Tiong Nam) did not contact in advance for appointment
guess what, the logistics partner showed up the next day and collected  rclxms.gif  thumbsup.gif

» Click to show Spoiler - click again to hide... «

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hello ser...

how long it takes to send and get back again the hdd?2 weeks or more than that?thanks
asusx
post Jun 28 2023, 01:46 PM

Casual
***
Junior Member
340 posts

Joined: Jun 2012
From: ~Negara Bawah Bayu~

QUOTE(imin @ Feb 23 2023, 11:27 PM)
I think my barely 2 weeks old 3.5" Seagate Barracuda 2tb which I bought from Lazada is failing. When I received the drive, it was only covered in a thin layer of bubble-wrapping and this really made me face-palm, but who knows, maybe the courier handled the drive well, so I proceeded with installing my Windows there (because previously I bought a WD hard drive which was packaged really well but DOA). No problem with windows or any other app installation or anything, but I realized that even if I move my PC a bit, when I restart the PC, windows will say it cannot start because of some errors or whatnot and asked me to run hard disk check, and after run the check, no errors are found, and after that Windows will start normally. I even use Paragon Partition Manager to run surface test on the hard drive a few times and it says everything is OK. Anyway today I cannot boot into Windows, it keeps on saying some files are corrupted and cannot be repaired.

So what do you guys think? Should I RMA my hard drive? If yes, how should I package my hard drive? Do I need to put it back inside the anti-static wrapping it comes with? I'm not sure if I still have the wrapping though. And any idea usually how much I need to pay for the courier to Seagate service center?
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QUOTE(1mr3tard3d @ Mar 21 2023, 11:09 AM)
have you checked with crystal disk health status?
seagate provides the packing instruction
fortunately, i kept those anti-static bag, bubble wrap and courier envelope from previous purchase  sweat.gif
they also provide complimentary pick-up service
i requested on 16 Mar, received confirmation email but the logistics partner (Tiong Nam) did not contact in advance for appointment
guess what, the logistics partner showed up the next day and collected  rclxms.gif  thumbsup.gif

» Click to show Spoiler - click again to hide... «

*
QUOTE(Moogle Stiltzkin @ Apr 27 2023, 02:37 AM)
just an update

the seagate RMA worked fine. The whole process took about a week. the box they sent the single drive in was well packaged (kept it for next time for the next rma, although i'm not sure if they accept an already torn esd bag for repackaging it back in? or they expect a new one?)

The drive i got was different and was labelled as recertified. It claims the items from Thailand, but the shipping said it was sent from China? *shrug  hmm.gif  Still running tests to check if it's okay (long smart test followed by a bad block scan), but so far no issue as raid rebuild worked fine. However when i tried to see the power on hours, these values don't seem to make sense, is that intentional?

However i have a question. On reddit, users claimed that if you do advance replacement, they will send you a brand new driver rather than a recertified/refurbished one. However they mentioned for this you need to first add your credit card payment details, just in case you don't send them your old drive once you received theirs first.

So my question is, when you guys normally RMA, are you all doing advance replacement? If so how?

Also if you do do that, will they still charge you regardless whether you sent them the old drive? Also do you still qualify to request for the free pickup collection service if doing advance placement?
surprisingly when i registered the new drive replacement on the seagate site, it still said the warranty is good for until 2025. probably the same like before?

The old drive warranty was changed to expired.
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hello guys..triyin to make the warranty claim from seagate .....but unfortunately..i did mistake.....i did check the singapore box shipping address...how to cancel it?

This post has been edited by asusx: Jun 28 2023, 03:27 PM

 

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