Exactly. If the item is unused and returned within a reasonable time frame i don't see why the shop refuse an exchange of item of similar value or less.. Doesn't matter i'm "bad luck" for keep buying products that i later found unsuitable to use or can i just simply change my mind?

If you have experience returning items to Toys'r Us, Marks & Spencer, Ikea etc, they will never argue with the customer and they even issue you a cash or credit card refund at your preference should you do not wish to exchange with other items from their store. Yes, i know i shouldn't be comparing these giant retailers with gamers arena sg wang plaza as this is a higher level of customer service which i never expect from gamers arena sg wang plaza. But is it wrong for local shops (hobby/toy shops or any other shops) to benchmark themselves against major retailers to further improve their services to benefit our consumers instead of arguing with customers to save them the time & hassel to make an exchange?? (and i'm not even expecting a cash refund from them).

Whatever it is, i rest my case here and will never step into gamers arena again. Anyhow i think it does not matter much to them for losing any potential business from small customers like me..who cares.

This post has been edited by l30n91120: Jul 27 2011, 10:41 PM

i think what bro parody said earlier is u should try to make more informed purchases...do more research n more checking before ur purchase, to avoid having to put urself through the hassle of having to exchange it in the first place...in the case of ur wrong size of display case for example, you could have measured first with what u want to display and then check out the dimensions of display cases that are at the shop... don't u think u would have less "bad luck" if u did more research b4 making this purchases?

however, i do believe it's not fair of the shop to not allow an exchange of the same value if the item is not opened...

so did u exchange the case with the medium one without getting any refund of the balance?

i guess we always hope for the best from retail shops...however we must also strive to be a better customer...

Depends on how you define "new" and "haven't been used before". A chainsaw that has been taken out of the box but never been switched on would be considered as new but a box of toys that had the seal broken would no longer be new. And if l30n91120 had never used the display case before, how would he know that it's not suitable?

...one more thing, the majority doesn't always win.

QUOTE(l30n91120 @ Jul 27 2011, 07:43 PM)

Doesn't matter i'm "bad luck" for keep buying products that i later found unsuitable to use or can i just simply change my mind?

That's the equivalent of someone buying a Leader Class Bumblebee today, keeping it sealed and untouched, and exchanging it the day after just because he likes Leader Class Ironhide better now. If the product is not at fault, you're not eligible for an exchange, that's all i'm saying.

QUOTE(l30n91120 @ Jul 27 2011, 07:43 PM)

But is it wrong for local shops (hobby/toy shops or any other shops) to benchmark themselves against major retailers to further improve their services to benefit our consumers instead of arguing with customers to save them the time & hassel to make an exchange?? (and i'm not even expecting a cash refund from them).

Less hassle for us but it would be more hassle for them. Think of the procedures they had to go through, like how to key it in the computer records, how to notify the suppliers to cancel that order for one and make a new order for another, how to report the case to their superiors/owners, etc. Not to mention that you probably won't be the only one abusing this privilege, and God knows how many times humans change their minds!

QUOTE(kayubalak @ Jul 28 2011, 01:00 AM)

i think what bro parody said earlier is u should try to make more informed purchases...do more research n more checking before ur purchase, to avoid having to put urself through the hassle of having to exchange it in the first place...in the case of ur wrong size of display case for example, you could have measured first with what u want to display and then check out the dimensions of display cases that are at the shop... don't u think u would have less "bad luck" if u did more research b4 making this purchases?

This Doraemon understands me well.

This post has been edited by Parody: Jul 28 2011, 02:06 AM

yes, you should try to make more informed purchases. but human do make mistake. I guess you are confuse between a chainsaw, a toy and a display box . How badly damage can a display box be after opening it to have a look . you don't and can't play with a DISPLAY BOX. If the box have scratches then the customer is not eligible to an exchange

Define "new" and "haven't been used before" :
So you walk in a shop, wanna buy a medium size display box. ask shop assistant to open it to check for scratches . everything is in perfect condition. then you decide to get a bigger display box instead of the medium size. you bought the big display box. so shop assistant nicely put back medium size display box on shelf for sale. I guess that the medium display box now is old and no longer is new. . so a next customer come in and want to buy the medium display box, the retailer should tell the customer that this display box is used before since it is open before for inspection? Is it true that display box opened by shop assistant in shop and nicely pack back, without scratches consider still new while if a customer purchase it, bring it home, opened it and pack it back nicely without scratches consider used and old? Or is it before purchase everything is new, once sold consider old?

you make a mistake buying leader class bumble bee today, keeping it sealed and untouched, and exchanging it the day after just because you likes Leader Class Ironhide better now. yes, you make a mistake buying something you don't really like, so you bring back to the shop to exchange and exchange it. after all the bumble bee is still new, sealed and untouched. unless you are being mischievous , you open it, play with it and return it. If a retailer think that it is too much hassle to do a simple customer service , key in computer,notify supplier etc, then don't do retail la. don't try to push away your responsibility as it is the retailer job to do it. we customer already pay. forcing us to keep something we purchase wrongly is a total and leader bumble bee will end up in the dustbin . That will lead to wastage. Go green. The leader bumble bee is better off to someone that really like it

This post has been edited by snakees: Jul 28 2011, 04:08 AM

But I do have to comment that for TM services..

What's worse :

1) The figures were too overpriced.. Comparing to other shops.. Yes I know its rare and hard to find but... The price is just knocking your balls off.

2) Well, I can say that They do have a good promote skills but.. What I don't like is, when I come to take a look only. especially the Aunty always force me to buy that stuff treating like stock clearance or something.

3) I tried to ask for only a few ringgit discount like (RM 10 or 5) only.. What they say is . "Look at the box, Its big, many accessories.. Already consider as cheap".. But I look at the other shop.. BANG! cheaper than them by RM 50.

What I regret was... Especially i remembered the past where i bought this Figma Hatsune Miku live stage ver from them.. they "BANG" the price at RM45x.. I also tried asked for discounts but they say "Its a limited edition where outside cannot find one.. I'm very sure that you won't get to find this cheap price".. So, I thought that its a limited edition and should be worth a collect. So I bought it down.

Another day, I searched every best dealers around MY .. I was like WTF? Their price is cheaper than TM by RM 100 ~ 120.. I was like very regret..

So end up I stop buying figures from them.. As their waaayyy too overpriced comparing to the others.... Unless I got no choice but to buy from them..

My friend also got scared when I say "Let's go check out TM's shop for new oncoming figures".. My friend says "Noo way! the aunty there scares the hell out of me when i only LOOKED at the stuffs but not planning to buy.. The aunty there keeps forcing me to do so, so don't tell me about TM again"

I also found out that their price compared to others was :

Normal Figures .. Commonly found : Expensive than others by RM 20~40

Super Rare Figures / Limited Editions : Expensive than others by RM 100~200

What I like the most is only they have 10% off discounts.. at random date. But not all figures were below the market price.

Either way I believe that they went hunting in Japan but.. For my thoughts.. that could be somehow random.. when they mentioned that they will hunt in Japan.. What I was thinking of.. "I don't think they are going to Japan seriously.. They can either buy from other shops and sell at a superbly expensive price".. Eventhough they bought from Japan... I see their price is like.. "Oh my".. Its ridiculous

My conclusion was : I know that renting a shop is really expensive but please fix the price as it turns out to be waaaayyy too overpriced than others eventhough we knew that only your shops keeps superbly rare figures.. That is all

TM stuff always pricey for limited items, it just matter of choice. strange I never been 'forced' to buy even if just looking at the item I want

at least they know how to treat customer, unlike XL..

For XL, it depends on which branch you're in. So far the one in BTS is great, but I've heard alot of negatives for the MidValley branch.

TimeMachine, so far I haven't get any bad treatment, or maybe I just don't really care much. Usually I just go in and they'll ask "What're you looking for?" and I reply with "I'll have a look around first," and they leave me alone. Probably because I buy things on random from them. Also, I don't think the Auntie is there anymore after they moved.

yup, I should speak clearly, XL shop in Midvalley..my bad..

hard to find parking lot, face traffic jam just to get there and this is how they treat their customers? avoid while u can guys

oh. ive had some bad experience with XL shop, midvalley branch to be exact.

i came into the store and ask them abt the figure that their selling, the price and all, bt the worker there just answer like 2 or 3 words. not even bother to answer my questions fully.

damn, i got angry and i just went out like that. i dnt thnk i will be coming to XL Shop Midvalley ever again.

bro, if u made a mistake in buying the wrong item, then i would not agree tat u r eligible to return it for a full refund! u shud think carefully before u make any purcase!!!! and pls read the T&C before doing any purcase, "goods sold are not returnable"! pls respect the seller.... this is not about customer service, this is the buyer's problem and mistakes... i'm sure most if not all the retailers and sellers will agree with me. i'm a buyer myself, and i respect this rule. THINK BEFORE YOU ACT (OR BUY). Peace.... [no offence ok?]

Hi Guys,

Can I ask u guys a quick question ... the salesperson @ Ultimate Toys Amcorp mall is having a pre order on Hot Toys ... I'm kinda new to this, so I would appreciate an opinion or two. Can this shop be trusted ? ... they have really high deposit for their pre orders.
And ... is there such a thing as a Grade A fake for Hot Toys products ?
( I notice this shop's price seems much lower than others )

Thanks in advance.

READ CAREFULLY MATE, i did not state that '' if u made a mistake in buying the wrong item, u r eligible to return it for a full refund' :- Get your facts right

and also :- pls read the T&C before doing any purcase, "goods sold are not returnable" :- but did not state not exchangeable , therefore it is ok if you purchase something wrongly and ask for an exchange, not refund . i am a seller and a buyer myself, customer can make mistake so can a seller as well

cheers

Would you buy a display box whose packaging has been opened? I'd personally rather not. Look at it from the seller's end too - if he does open the box to let you check the contents, then he is taking a risk here that no one might want to buy it. Same goes with an opened box that has been returned by a customer!

There is a clear difference between the smaller specialist shops and the big boys like Toys r Us. Toys r Us can afford to have one or two boxes that won't ever be sold - it would hardly affect their profits. The same cannot be said of the small retailers, can it?

However, I do agree that everyone deserves a certain level of customer service.

But isn't it also reasonable to say that if you want Toys r Us or even Jusco's level of service, then you must be prepared to pay their prices! MGs at RRP anyone?

Bro, so u are a seller? good for u!
first and foremost, sorry for not getting the facts correct, my bad! sumimasen deshita!
back to the issue, making mistake in buying the wrong item and return it to exchange for another item at the same price...
perhaps u can try that in jusco one day... see what the sales person would say.
or try buy 10 oranges from pasar malam and return later and tell the boss u wan2 exchange for 10 apples cuz u hav bought the wrong thing. see what the boss will say.
maybe some toyshop out there which u r the loyal regular customer allow u to do so, i think this would be minority.
again my point is, Think before u act. not mkany things in our life allow us for a second chance, especially wat came out from our mouth. it may already hurt other ppl's feeling and then only u want to take back and rephrase your words, too late...
different people has different ways of looking at things and handle things. this is solely my humble opinion. not coming here to flame or pick a fight.
last but not least, not hard feelings.
have a nice day, think before we act!

Oh yes, you are completely right bro. "Think before you act" your statement rocks. This is what this forum needed all the time. After all, it benefit me most as a seller right. Thank you so much

This post has been edited by snakees: Sep 23 2011, 03:07 AM

Guys, i want to complaint about Famitoy, to be more specific person called PC Kok, i have bankin to him for buying transformer but never update the order status, try call & email him also don't reply.

To whom it may concern : Get your fact right , know your rights mate

http://www.mmail.com.my/content/83871-cons...ot-doing-enough


Consumers not doing enough
HAMZAH NAZARI
Thursday, October 6th, 2011 11:41:00

KUALA LUMPUR: Consumers in Malaysia are not complaining enough, it seems.

From a daily average of 50 calls received by the National Consumer Complaints Centre (NCCC), more than half are not followed through by consumers themselves.

The centre recorded 34,381 actionable complaints from consumers last year, but the figure could have been higher by at least 20 per cent.

Because of consumers' nonaction, coupled with lax transparency by companies, NCCC's overall statistics are affected, said its dispute resolution and policy review senior manager M. Matheevani (pic).

"Some called seeking advice but they don't take the next step as they feel their complaints are unimportant or they aren't aware of their rights," she told The Malay Mail at the 5th Complaintfest 2011 yesterday.

"But complaints received by the centre are recorded, presented to the companies and used in our statistical reports."

Matheevani said except for urgent cases, complaints are treated with the same level of priority.

The centre also tries to help the poor and the disadvantaged, such as those who are illiterate.

She said if the complaints received are less than 200 for a particular industry, the centre does not single out the industry in their report but instead lists them under Quality of Products and Services.

Six out of seven industries with the highest number of complaints, in ascending order, were Housing, Public Transport, Automobile, Financial Institutions, Hire Purchase and Quality of Products and Services industries, with more than 2,000 complaints each.

However, 3,102 out of the 34,381 complaints received last year were against the Communications and Multi-media industry. These include telecommunication companies, broadband Internet service providers and subscription based television.

Matheevani said this was due to rising complexity and packages offered by these companies, sometimes without infrastructure or systems in place to back them up.

"The Communications and Multi-media Act is also too lenient," she said, but that overall, Malaysia has among the best consumer protection laws in Asia.

When asked how the centre can do more for consumers, Matheevani said the centre is currently under-funded and under-staffed.

"NCCC is about improving industry practices and law reforms by dealing with individual cases. Despite our shortcomings, we are still able to resolve a substantial amount of complaints, with a majority of them in favour of consumers.

"However, the centre needs more support and feedback from industries, the government and the public. Currently, our sole source of funds comes from Fomca," she said.

From a financial angle, after examining over 138,000 consumer complaints covering 24 sectors since 2006, the centre estimates the collective losses last year amounted to RM244,301,900.

Do you know your basic rights?

UNDER trying times, a little knowledge of your consumer rights can save you a lot of money.

National Consumer Complaints Centre (NCCC) dispute resolution and policy review senior manager M. Matheevani said consumers are often unaware of the basic rights provided to them under Malaysian laws, such as:

● If you have paid one third of your vehicle loan, they'll need to obtain a court order to repossess it

"The Hire Purchase (Amendment) Act 2010 effective on June 15, 2010, as a result of NCCC complaints, states that in the event a consumer has paid over one-third of the vehicle's total cost, a court order must be obtained to repossess the car," said Matheevani.

Other amendments state repossession can only take place after you missed payment for two consecutive months, followed by a 21-day notice issued by the loaner. Any person involved in repossession activities must also obtain a permit from a Controller of Consumer Affairs.

● You can probably still get a refund even if they have a 'No Refund' policy[U]

"Company policies are not above the law," said Matheevani. Companies that practice a 'No-Refund' policy are in direct violation of Section 46 of Consumer Protection Act 1999 regardless of whether they display 'Goods sold are not returnable' or 'No Refunds' around premises or on receipts.

● Your gym membership contract does not entitle them to charge you for a whole year

"All services with a schedule can be terminated verbally, though it is better to do so in writing," said Matheevani.

Consumers who signed up for gym memberships and other services provided on a schedule, referred to as Future Services, should read up on Section 17 of the Consumer Protection Act.

In the event of termination, suppliers can only charge five per cent of the contract price, the cost of goods the consumer is keeping and the portion of the full contract price, representing services received by the consumer.

Instead of answering my question - 'Are you willing to pay regular retail price for an item?' you chose to be a smug arse and hide behind some article.

You want to pay the lowest $, and expect the highest level of service. Not very reasonable, no?

I repeat, Juscos and other large retailers (or even IKEA and their return policy) can afford to give refunds etc, most of the smaller hobby shops probably cannot. Me, I'm happy enough if the shop assistant/owner/guy at counter is polite and helpful, isn't blatantly out to fleece me and is willing to refund/exchange my purchase if the said item is indeed faulty. It isn't always about consumer rights imho - semua orang pun cari makan lor. If it makes me a pushover and an ignorant consumer, then so be it.

This post has been edited by madmoz: Oct 6 2011, 11:49 PM

whatever

hello. yeah, the shop owner can be trusted, but sometimes he is a bit annoying coz he wont let walk-in customer to check out his wares. Yeah, i understand since his shop is small, and not enough space 2 walk sometime coz of 2 many toys inside. and cant entertain so many ppl at one time.

he only let pre-order customers come in, but how about others who are genuinely 1 2 buy something? he oledi lost my confidence. buy so many times buy from him, n never 1 2 give discount oso!

there's always fake toys everywhere. BUT i'm not saying his Hot Toy fake ok?

on the other hand, toy shops like 1toy, famitoy, toy wizard are good in terms of service n prices.

good luck.

This post has been edited by roytomas8998: Nov 17 2011, 08:41 AM