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 Toys Shop Compliment & Complaint, Toys Shop C&C

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setsunaf
post May 21 2010, 01:01 PM

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QUOTE(shareal @ May 19 2010, 10:15 AM)
hi guys, im from penang and im planning to go to KL to buy toys, this is my first time to go outside penang to buy toys...can suggest me a good and reliable shop? if can give the address also good...

thanks guys...biggrin.gif
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u can try out the following:

1. Gamers Arena (5th Floor of Time Square)
- Excellent service, very friendly shop assistant. One of the lowest price u can get for Gundams!

2. XL-Shop (7th Floor of Time Square)
- A lot of figurines and gashapons... Price is a bit higher compared to other shops, but u get points from buying toys...

3. AF Hobby (Opposite Puteri Park Plaza in Ampang)
- Offers wide range of model kits at a very decent price (i think one of the best price in malaysia) and even delivers to ur doorsteps via Skynet or our own Pos Laju...
- The Boss sometimes a bit moody i guess, u ask too much he like macam tak layan... Lacking of PR skills.. tongue.gif
setsunaf
post Jul 31 2010, 12:42 PM

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QUOTE(chan27 @ Jul 31 2010, 12:04 PM)
i just want to share this f*king my bad lucky..

last time someone publish one diecast for sale in mudah.my..the guy's name is patrick about few month ago..that is my favorite car and I really find it..when first day he publish the item in mudah,i have call him and ask him for the item..that time,i'm really excited..

first,I've had him for COD at that time,and i ask where his location..but he said,he is a bit busy and ask me for next day after working..so he has promised to meet me next day..so the whole night i feeling happy for thing and hard to sleep..

and the next day,after ask permission from my boss to chow early..i try to call that guy again for deal the time for COD..first i sent sms,but he didnt reply and  i straight to call him..then I get the most stupid answer I've ever heard.."the item is sold to my friend"..and i ask why?? and he said "my friend come to my house yesterday night to bought the item"..but i ask him about last deal and he said "first come first serve"..

WTF is kind of ppl like this..without telling me earlier and make me waste my time to deal like shit..until now i still save that person number..i feel to f*ck him but does dare..
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Luckily u not yet pay him, if not u lagi geram!!!
tats why i still prefer walk in to the shop and buy though the price maybe higher, but seeing is believing!!!!!
setsunaf
post Aug 21 2010, 10:46 AM

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QUOTE(nagalaksa @ Aug 20 2010, 12:08 PM)
You are right for that & i am fully agreed on your points.

But before the trade, we have a understanding that the shop agreed & will select a good quality kit for me since i had request to do so, because i cannot inspect on it myself, as a responsible seller, should check & inform on this matters, than it is up to me to accept it or not.

What really SUCK is the words.."...fix yourself....".

by the way, the shop did said that they got ithese stocks a few years back with a cheaper cost, did it imply anything??

The shop is  --  Wumeng Poster Shop..can see it in facebook
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wow... the shopkeeper sure is rude....
at least they say in a polite manner so tat the customer can accept....
setsunaf
post Sep 3 2010, 10:39 AM

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QUOTE(takkicom @ Aug 29 2010, 01:38 PM)
xlshop usually have price tag on bottom
they got online computer ask them to check there
their price wont change as same as the website

last time i buy medicom from xlshop bts
i ask the salesman to take down the kiva, the spec thin salesman sit at the counter said look only unless you buy
he give me impolite tone and f faces.
i ask him few time to take down down, his tone getting even impolite,
i angry i say "YES I WANT BUY IF NOT why i ask to take down for?"
he just unwilling take down.

when i pay cash his attitude 360 change so friendly smile
and ask me want to po faiz rah not.
i already f up. po your shyt.

i found alot of salesman look people at their outfit, nice dressed = service nice
casual wear = poor service no interest on servicing
so what wear slipper cant be rich need to wear nike just rich?
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Well said man!
BTS i usually ask from the salegirl, who is quite friendly.
the worst is midvalley one....
setsunaf
post Sep 1 2011, 11:36 AM

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QUOTE(snakees @ Jul 28 2011, 03:47 AM)
yes, you should try to make more informed purchases. but human do make mistake. I guess you are confuse between a chainsaw, a toy and a display box sign0006.gif . How badly damage can a display box be after opening it to have a look . you don't and can't play with a DISPLAY BOX. If the box have scratches then the customer is not eligible  to an exchange

Define  "new" and "haven't been used before" :
So you walk in a shop, wanna buy a medium size display box. ask shop assistant to open it to check for scratches . everything is in  perfect condition. then you decide to get a bigger display box instead of the medium size. you bought the big display box. so shop assistant nicely put back medium size display box on shelf for sale. I guess that the medium display box now is old and no longer is new.  doh.gif . so a next customer come in and want to buy the medium display box, the retailer should tell the customer that this display box is used before since it is open before for inspection? Is it true that display box opened by shop assistant in shop and nicely pack back, without scratches consider still new while if a customer purchase it, bring it home, opened it and pack it back nicely without scratches consider used and old? Or is it before purchase everything is new, once sold consider old?

you make a mistake buying leader class bumble bee today, keeping it sealed and untouched, and exchanging it the day after just because you likes Leader Class Ironhide better now. yes, you make a mistake buying something you don't really like, so you bring back to the shop to exchange and exchange it. after all the bumble bee is still new, sealed and untouched. unless you are being mischievous , you open it, play with it and return it. If a retailer think that it is too much hassle to do a simple customer service , key in computer,notify supplier etc, then don't do retail la. don't try to push away your responsibility as it is the retailer job to do it. we customer already pay. forcing us to keep something we purchase wrongly is a total  moneyflies.gif and leader bumble bee will end up in the dustbin . That will lead to wastage. Go green.  The leader bumble bee is better off to someone that really like it
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bro, if u made a mistake in buying the wrong item, then i would not agree tat u r eligible to return it for a full refund! u shud think carefully before u make any purcase!!!! and pls read the T&C before doing any purcase, "goods sold are not returnable"! pls respect the seller.... this is not about customer service, this is the buyer's problem and mistakes... i'm sure most if not all the retailers and sellers will agree with me. i'm a buyer myself, and i respect this rule. THINK BEFORE YOU ACT (OR BUY). Peace.... [no offence ok?]
setsunaf
post Sep 23 2011, 01:32 AM

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QUOTE(snakees @ Sep 7 2011, 02:03 AM)
READ CAREFULLY MATE, i did not state that '' if u made a mistake in buying the wrong item, u r eligible to return it for a full refund' :- Get your facts right

and also :- pls read the T&C before doing any purcase, "goods sold are not returnable" :-  but did not state not exchangeable , therefore it is ok if you purchase something wrongly and ask for an exchange, not refund  smile.gif . i am a seller and a buyer myself, customer can make mistake so can a seller as well

cheers smile.gif
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Bro, so u are a seller? good for u!
first and foremost, sorry for not getting the facts correct, my bad! sumimasen deshita!
back to the issue, making mistake in buying the wrong item and return it to exchange for another item at the same price...
perhaps u can try that in jusco one day... see what the sales person would say.
or try buy 10 oranges from pasar malam and return later and tell the boss u wan2 exchange for 10 apples cuz u hav bought the wrong thing. see what the boss will say.
maybe some toyshop out there which u r the loyal regular customer allow u to do so, i think this would be minority.
again my point is, Think before u act. not mkany things in our life allow us for a second chance, especially wat came out from our mouth. it may already hurt other ppl's feeling and then only u want to take back and rephrase your words, too late...
different people has different ways of looking at things and handle things. this is solely my humble opinion. not coming here to flame or pick a fight.
last but not least, not hard feelings.
have a nice day, think before we act! smile.gif
setsunaf
post Jan 7 2012, 11:56 AM

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QUOTE(Charsiupao @ Dec 30 2011, 01:23 AM)
Ya, Graffiti are notorious for packaging stuff here and there, trying to sell off their unwanted stock of Bumblebees and Mudflaps. If you're lucky enough to find two items you like then it's not that bad, but it rarely happens. I usually only go there for Star Wars stuff, and some of the older toys which are no longer found elsewhere like the ToyBiz Marvel figures and so on. I've been buying from them since they were PlayStation in Star Hill, and they've always been friendly, although their prices aren't as competitive as other places.

Agree on the XL shop in Mid Valley - that guy with glasses is really unfriendly, and good luck if you want to ask him about anything. The BTS branch is really nice - the two guys there are chatty and helpful, although I was a bit upset when they told me to check the website "if it's not there we don't have it" when I asked them about the re-release of Figma Saber and Rider. When I went to the Ampang HQ today I was told that they had them, and they're sold out - apparently the website isn't accurate and I should join their Facebook group to get the latest updates. Ampang HQ service is pretty good - I think the lady there is the boss or something, but it's a horrible place to try and visit location-wise. BTS is still my favourite branch, although Empire's branch isn't bad either. The large guy manning the place there is also quite helpful - in fact sometimes he talks too much, but it's okay for me.

I've always had good service from Time Machine, but when I go there I know that I expect to pay more than I would in XL shop for my stuff - I go there to look for stuff which other places no longer stock, and I've found some stuff there which I thought I'd never see. Their prices can also be quite competitive if you buy from their eBay account (although I'm not sure if it's still active). I did a search around KL for a Soul Of Chogokin Daltanious and their price beat Graffiti Toys, vHobby and that shop in AmCorp Mall (I think it was Ultimate - the one not on the top floor like the others that's closed most of the time I go there).

Another shop I'd like to compliment on their service is the Toys R Us in KLCC - quite unexpected, really, but they're really friendly and seem to enjoy their toys, unlike some other shops I've come across.
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Time machine has moved to the mall opposite time square am i right?

 

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