Yes TM having storewide discounts indeed but the Nendoroids are like rm200++ each. Even with 10% you are still paying higher than usual.

In fact, most of the stuff in TM already marked up so high that even after 10% discount, you are still a fool for buying there.

It is insulting that they actually think collectors are stupid.

^ I guess you are 1 of the few that are supportive of TM.

Maybe you are regular enough that the boss can recognize you already, hence the "better" treatment, compared to prospects that walked into the shop.

yes, you should try to make more informed purchases. but human do make mistake. I guess you are confuse between a chainsaw, a toy and a display box . How badly damage can a display box be after opening it to have a look . you don't and can't play with a DISPLAY BOX. If the box have scratches then the customer is not eligible  to an exchange

Define  "new" and "haven't been used before" :
So you walk in a shop, wanna buy a medium size display box. ask shop assistant to open it to check for scratches . everything is in  perfect condition. then you decide to get a bigger display box instead of the medium size. you bought the big display box. so shop assistant nicely put back medium size display box on shelf for sale. I guess that the medium display box now is old and no longer is new.  . so a next customer come in and want to buy the medium display box, the retailer should tell the customer that this display box is used before since it is open before for inspection? Is it true that display box opened by shop assistant in shop and nicely pack back, without scratches consider still new while if a customer purchase it, bring it home, opened it and pack it back nicely without scratches consider used and old? Or is it before purchase everything is new, once sold consider old?

you make a mistake buying leader class bumble bee today, keeping it sealed and untouched, and exchanging it the day after just because you likes Leader Class Ironhide better now. yes, you make a mistake buying something you don't really like, so you bring back to the shop to exchange and exchange it. after all the bumble bee is still new, sealed and untouched. unless you are being mischievous , you open it, play with it and return it. If a retailer think that it is too much hassle to do a simple customer service , key in computer,notify supplier etc, then don't do retail la. don't try to push away your responsibility as it is the retailer job to do it. we customer already pay. forcing us to keep something we purchase wrongly is a total  and leader bumble bee will end up in the dustbin . That will lead to wastage. Go green.  The leader bumble bee is better off to someone that really like it