Stop being so naive

If a certain shop lower their price from the normal retail, then definitely those shop that don't lower their price look expensive la.

Even so, paying extra RM 10.00 - RM 20.00 so what. Big deal?

Buy a Honda also pay almost triple the normal price
Buy a Proton also pay extra compare with Saudi Arabia

Already pay so much extra for a car, so what so big deal over RM 20.00 - moreover over a toy ?

It is not wrong to shop for cheap toys, but cursing a shop just because of RM 10 - RM 20... please stop it la, as others is laughing at this small petite RM 10 - RM 20 issue . toy shop owner is just trying to make a living just the same as you as well. They don't deserve your cursing just because of you yourself not willing to let others make RM 20 which is not a lot of money after considering their electric bill, house installment, CAR installment, family expenses, rental (which is incredible high compare oversea), food etc. Toys in Malaysia is reasonable cheap if you compare with many more country like Indonesia, Thailand, Taiwan, Brunei and many more.

And yes, you got a choice. you always got a choice even in buying a car.
Stop being naive

Exactly. If the item is unused and returned within a reasonable time frame i don't see why the shop refuse an exchange of item of similar value or less.. Doesn't matter i'm "bad luck" for keep buying products that i later found unsuitable to use or can i just simply change my mind?

If you have experience returning items to Toys'r Us, Marks & Spencer, Ikea etc, they will never argue with the customer and they even issue you a cash or credit card refund at your preference should you do not wish to exchange with other items from their store. Yes, i know i shouldn't be comparing these giant retailers with gamers arena sg wang plaza as this is a higher level of customer service which i never expect from gamers arena sg wang plaza. But is it wrong for local shops (hobby/toy shops or any other shops) to benchmark themselves against major retailers to further improve their services to benefit our consumers instead of arguing with customers to save them the time & hassel to make an exchange?? (and i'm not even expecting a cash refund from them).

Whatever it is, i rest my case here and will never step into gamers arena again. Anyhow i think it does not matter much to them for losing any potential business from small customers like me..who cares.