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Unifi Official TM UniFi High Speed Broadband Thread V42, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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YoungMan
post Feb 18 2025, 08:46 AM

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QUOTE(kcl2006ch @ Feb 17 2025, 09:55 PM)
got anyone facing this issue, my friend apply for SWU 4.0 after the contract is expired, when receive the bill the price for the package is different then the price that tm point staff told him, any idea ?

user posted image
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QUOTE(kcl2006ch @ Feb 17 2025, 10:10 PM)
maybe 119 coz he forgot already
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Nothing much he can do, since you also said he forgot already what is the offer price. Unless he got proof, maybe like taking pic of the package or on the form signed during installation.
Jjuggler
post Feb 18 2025, 11:20 AM

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QUOTE(christina1 @ Feb 17 2025, 11:37 PM)
Which is good Wifi 6 router to get now?
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Suicidal: D-Link (D-Link already have their DIR-BE3600 in indonesian market, yet we don't know what is their Wi-Fi 7 product lineup for Malaysian market yet)
Budget, but better hardware, and bye bye firmware support after certain period of time: TP-Link
Expensive, good firmware support (selective models), and third-party firmware support (Asuswrt-Merlin): Asus

For ASUS always go for the models that receive firmware updates twice or thrice a year for the stock version, and double-verify if the model supported by Asuswrt-Merlin.
TongCN
post Feb 18 2025, 01:22 PM

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QUOTE(kcl2006ch @ Feb 17 2025, 09:55 PM)
got anyone facing this issue, my friend apply for SWU 4.0 after the contract is expired, when receive the bill the price for the package is different then the price that tm point staff told him, any idea ?

user posted image
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Should be RM119.00 right ?

Same package as mine and entering my 6th free month billing now.

Probably March Bill will start charging

Edit: Sorry, mine has this "Extra" at end of the naming.

This post has been edited by TongCN: Feb 18 2025, 01:23 PM
lukemanz
post Feb 18 2025, 01:37 PM

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After complete name change to portal and bill 1+year after FSU, TMshit force me get private ip

user posted image

Now, their ipv6 settings also bricked

user posted image

Useless TMshit ranting.gif

This post has been edited by lukemanz: Feb 18 2025, 01:38 PM
go626201
post Feb 18 2025, 01:44 PM

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QUOTE(lukemanz @ Feb 18 2025, 01:37 PM)
After complete name change to portal and bill 1+year after FSU, TMshit force me get private ip

user posted image

Now, their ipv6 settings also bricked

user posted image

Useless TMshit  ranting.gif
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Try reboot your router 1st and reboot your PC and devices.
IPv6 should not be affect with CGNAT.
hsbb
post Feb 18 2025, 01:58 PM

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QUOTE(lukemanz @ Feb 18 2025, 01:37 PM)
After complete name change to portal and bill 1+year after FSU, TMshit force me get private ip

user posted image

Now, their ipv6 settings also bricked

user posted image

Useless TMshit  ranting.gif
*
100mbps or 300mbps?
lukemanz
post Feb 18 2025, 02:04 PM

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QUOTE(go626201 @ Feb 18 2025, 01:44 PM)
Try reboot your router 1st and reboot your PC and devices.
IPv6 should not be affect with CGNAT.
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Already reboot router a couple of times in a couple of days.
Private IP persist rclxub.gif
IPv6 not working since last night.
PC not yet reboot coz chrome multiple tabs, lazy to setting back 1 by 1 sweat.gif

QUOTE(hsbb @ Feb 18 2025, 01:58 PM)
100mbps or 300mbps?
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300mbps
hsbb
post Feb 18 2025, 02:13 PM

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QUOTE(lukemanz @ Feb 18 2025, 02:04 PM)
Already reboot router a couple of times in a couple of days.
Private IP persist rclxub.gif
IPv6 not working since last night.
PC not yet reboot coz chrome multiple tabs, lazy to setting back 1 by 1  sweat.gif
300mbps
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Oic unifi 300mbps now use cgnat also?
lukemanz
post Feb 18 2025, 02:20 PM

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QUOTE(hsbb @ Feb 18 2025, 02:13 PM)
Oic unifi 300mbps now use cgnat also?
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Already implemented by phases I think

user posted image
socratesman
post Feb 18 2025, 02:28 PM

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Yeah I'm 300 Mbps , didn't reboot my router for long time(on public IP). Then few days ago got power outage & after that became CGNAT dy cry.gif
aspire2oo6
post Feb 18 2025, 03:30 PM

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I manage to get the plan offered

Swu 5.0 @500mbps

Rm129 become rm139
I get 6months free
Disney basic for 12months

Attached Image

But the customer support very sneaky
At first she said only 6months free didn’t mention about Disney. Then I ask her only she said included

user posted image



This post has been edited by aspire2oo6: Feb 19 2025, 07:53 AM
lukemanz
post Feb 18 2025, 03:37 PM

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QUOTE(go626201 @ Feb 18 2025, 01:44 PM)
Try reboot your router 1st and reboot your PC and devices.
IPv6 should not be affect with CGNAT.
*
Orait, got ipv6 working on my phone.
So definitely need to restart my PC to fix the ipv6 issue

user posted image

Thanks @go626201 thumbup.gif
diversity
post Feb 18 2025, 03:49 PM

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QUOTE(rollinginsodeep @ Feb 17 2025, 05:07 PM)
damn really weird.

I signed up for this SWU 5.0  same as you (RM89- RM10) last 2 weeks, but agent require me to sign up RM39 Unifi Mobile Postpaid (Need to pay the RM39 in advance)

Just now checking with Unifi Live Chat, actually no bound no contract for that Unifi Mobile number, can terminate directly

So i wonder does this Unifi Mobile sign up is actually necessary or just agent punya cara for them to achieve their KPI/sales
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I walked in to UNIFI Store Shah Alam Seksyen 11 today, was offered the same thing as you. They mentioned the RM39 postpaid plan must be used for 3M, but they said can cancel after 2 month+. I was so confused. Was not given any T&Cs. They said without the postpaid plan I can't be offered the SWU package for sure.

So now I'm uncertain if I directly cancel the Rm39 plan now (don't need it and don't care if this Rm39 is wasted), I just don't want to waste another rm39 on another month. Went on live chat and couldn't get an answer while the voice hotline 100 seems to be down. This is really some dodgy practice and abysmal customer service.

Even though I have low expectations of TM as whole, today it goes down even further. After activating the postpaid plan at home, realised the expiry of the data plan and unlimited calls is 25 Feb, which is only 7 days from now. Went on live chat, and the CS person was the worst and kept recycling same answer without making sense, and incapable of even answering a simple question. Had to drive out again to tm Point dealer and they confirmed the charges will be pro rated and I'll have credit balance next month.
aspire2oo6
post Feb 18 2025, 04:00 PM

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QUOTE(diversity @ Feb 18 2025, 03:49 PM)
I walked in to UNIFI Store Shah Alam Seksyen 11 today, was offered the same thing as you. They mentioned the RM39 postpaid plan must be used for 3M, but they said can cancel after 2 month+. I was so confused. Was not given any T&Cs. They said without the postpaid plan I can't be offered the SWU package for sure.

So now I'm uncertain if I directly cancel the Rm39 plan now (don't need it and don't care if this Rm39 is wasted), I just don't want to waste another rm39 on another month. Went on live chat and couldn't get an answer while the voice hotline 100 seems to be down. This is really some dodgy practice and abysmal customer service.

Even though I have low expectations of TM as whole, today it goes down even further. After activating the postpaid plan at home, realised the expiry of the data plan and unlimited calls is 25 Feb, which is only 7 days from now. Went on live chat, and the CS person was the worst and kept recycling same answer without making sense, and incapable of even answering a simple question. Had to drive out again to tm Point dealer and they confirmed the charges will be pro rated and I'll have credit balance next month.
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Check properly first if the customer support agent said someone will call you to confirm your termination must be careful my case I got cheated by TM call agent said can cancel 1st month but when I check with TM they said its bundle with my UniFi home if I cancel I have to pay penalty and pay back my 6months free

rollinginsodeep
post Feb 18 2025, 04:09 PM

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QUOTE(diversity @ Feb 18 2025, 03:49 PM)
I walked in to UNIFI Store Shah Alam Seksyen 11 today, was offered the same thing as you. They mentioned the RM39 postpaid plan must be used for 3M, but they said can cancel after 2 month+. I was so confused. Was not given any T&Cs. They said without the postpaid plan I can't be offered the SWU package for sure.

So now I'm uncertain if I directly cancel the Rm39 plan now (don't need it and don't care if this Rm39 is wasted), I just don't want to waste another rm39 on another month. Went on live chat and couldn't get an answer while the voice hotline 100 seems to be down. This is really some dodgy practice and abysmal customer service.

Even though I have low expectations of TM as whole, today it goes down even further. After activating the postpaid plan at home, realised the expiry of the data plan and unlimited calls is 25 Feb, which is only 7 days from now. Went on live chat, and the CS person was the worst and kept recycling same answer without making sense, and incapable of even answering a simple question. Had to drive out again to tm Point dealer and they confirmed the charges will be pro rated and I'll have credit balance next month.
*
sorry so did you proceed to terminate your RM39 postpaid plan after you went back to TM Point?
PJng
post Feb 18 2025, 05:01 PM

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QUOTE(hsbb @ Feb 18 2025, 02:13 PM)
Oic unifi 300mbps now use cgnat also?
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Have been long time ago, when annouce FSU 2023
Azusa_San
post Feb 18 2025, 05:52 PM

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QUOTE(aspire2oo6 @ Feb 18 2025, 03:30 PM)
I manage to get the plan offered

Swu 5.0 @500mbps

Rm129 become rm139
I get 6months free
Disney basic for 12months

Attached Image

But the customer support very sneaky
At first she said only 6months free didn’t mention about Disney. Then I ask her only she said included
*
include free upgrade to 1Gbps for 24 months?
aspire2oo6
post Feb 18 2025, 06:28 PM

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QUOTE(Azusa_San @ Feb 18 2025, 05:52 PM)
include free upgrade to 1Gbps for 24 months?
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No free upgrade
wiraone
post Feb 18 2025, 10:12 PM

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QUOTE(Azusa_San @ Feb 18 2025, 05:52 PM)
include free upgrade to 1Gbps for 24 months?
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The free upgrade to 1Gbps is RM159. I've just had a chat with support and they've confirmed my Unifi Home 500Mbps staywithUnifi 5.0 (6MW)(Disney) package which has the free 1Gbps upgrade will be charged at RM159 after the 6th month.
aspire2oo6
post Feb 18 2025, 10:14 PM

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QUOTE(wiraone @ Feb 18 2025, 10:12 PM)
The free upgrade to 1Gbps is RM159. I've just had a chat with support and they've confirmed my Unifi Home 500Mbps staywithUnifi 5.0 (6MW)(Disney) package which has the free 1Gbps upgrade will be charged at RM159 after the 6th month.
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how to get the free upgrade? mine no free upgrade

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