I too received this sms. Not sure what is this about

For SWU packages does it have to be solely TM POINT stores? Or UNIFI STORE or TAD stores can also?

Do we have to tell them explicitly we want SWU packages? Or threaten them to port out?

I walked in to UNIFI Store Shah Alam Seksyen 11 today, was offered the same thing as you. They mentioned the RM39 postpaid plan must be used for 3M, but they said can cancel after 2 month+. I was so confused. Was not given any T&Cs. They said without the postpaid plan I can't be offered the SWU package for sure.

So now I'm uncertain if I directly cancel the Rm39 plan now (don't need it and don't care if this Rm39 is wasted), I just don't want to waste another rm39 on another month. Went on live chat and couldn't get an answer while the voice hotline 100 seems to be down. This is really some dodgy practice and abysmal customer service.

Even though I have low expectations of TM as whole, today it goes down even further. After activating the postpaid plan at home, realised the expiry of the data plan and unlimited calls is 25 Feb, which is only 7 days from now. Went on live chat, and the CS person was the worst and kept recycling same answer without making sense, and incapable of even answering a simple question. Had to drive out again to tm Point dealer and they confirmed the charges will be pro rated and I'll have credit balance next month.