QUOTE(heLL_bOy @ Aug 31 2024, 11:03 PM)
in the past i try to complaint from various channel, like TM customer service and MCMC.
most of the time they not understand the issue even i sent them the MTR or traceroute report and they simply sent technician to check my fiber line which is totally not what i asking to check and close my case.

i facing similar issue currently, every night have high latency to everything (200++ ms) ,tell TM customer service many time only happen at night and tried different router,device , LAN and wifi still same issue then they say will report to relevant team, at the end are ask technician come to check.
At the day technician plan come to check,before he come he call me and say my area got people with same issue and he checked not device issue ,he asked me if is same issue (high latency at night) , i say yes and he say then he cannot do anything, so i asked him no need to come as i know is not device issue.
Currently the problem still exist