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 Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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AV_2018
post Mar 1 2021, 05:04 PM

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QUOTE(taqu @ Mar 1 2021, 04:35 PM)
My Adguard Home DNS server uses both Cloudflare DOT & Google DOH server, parallel requests so I always get fastest response from either one. I'm still getting faster response from Cloudflare, is it only their DNS servers problematic but their DOT servers still OK?
*
Both DoT and normal is the same for me. Only difference is DoT higher initial connection latency due to TLS connection setup to DNS server. From my tests, averagely, Cloudflare DNS is now 2x slower than Google DNS in returning a reply. Cloudflare also returns Singapore IP for some CDNs instead of KL IP because it doesn't support ECS, causing video streaming to buffer alot because right now there is an issue connecting from Unifi to Singapore CDN server which goes all the way to HK and back according to traceroute by previous poster.
Sam Leong
post Mar 1 2021, 05:10 PM

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QUOTE(AV_2018 @ Mar 1 2021, 05:04 PM)
Both DoT and normal is the same for me. Only difference is DoT higher initial connection latency due to TLS connection setup to DNS server. From my tests, averagely, Cloudflare DNS is now 2x slower than Google DNS in returning a reply. Cloudflare also returns Singapore IP for some CDNs instead of KL IP because it doesn't support ECS, causing video streaming to buffer alot because right now there is an issue connecting from Unifi to Singapore CDN server which goes all the way to HK and back according to traceroute by previous poster.
*
only certain ip range will go to HK only back to SG
if u try vultr SG range also PCCW HK - SG one
AV_2018
post Mar 1 2021, 05:11 PM

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QUOTE(Sam Leong @ Mar 1 2021, 03:59 PM)
For me also unifi but no problem with 23.50.232.183
CODE
Pinging 23.50.232.183 with 32 bytes of data:
Reply from 23.50.232.183: bytes=32 time=58ms TTL=56
Reply from 23.50.232.183: bytes=32 time=59ms TTL=56
Reply from 23.50.232.183: bytes=32 time=57ms TTL=56
Reply from 23.50.232.183: bytes=32 time=59ms TTL=56

Ping statistics for 23.50.232.183:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 57ms, Maximum = 59ms, Average = 58ms

and traceroute shows it go to HK first only back to SG
with Telia
user posted image
This is what Cloudflare 1.1.1.1 return me for gcpvuclip-a.akamaihd.net
user posted image
*
Comparison of trace to Akamai CDN IP returned by Cloudflare DNS vs Google DNS

Cloudflare DNS:
CODE
Tracing route to a23-50-232-183.deploy.static.akamaitechnologies.com [23.50.232.183]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  *****.home.arpa [192.168.1.1]
 2     1 ms     3 ms     2 ms  124.82.***.***
 3    54 ms    54 ms    61 ms  10.55.***.***
 4    58 ms    60 ms    59 ms  10.55.39.162
 5    25 ms    24 ms    25 ms  10.55.100.124
 6    58 ms    58 ms    59 ms  10.55.208.151
 7    68 ms    66 ms    65 ms  80.239.161.229
 8    58 ms    62 ms    57 ms  hnk-b1-link.ip.twelve99.net [62.115.115.137]
 9    99 ms   100 ms   101 ms  snge-b2-link.ip.twelve99.net [62.115.116.146]
10   334 ms     *      336 ms  akamai-svc073291-lag003544.ip.twelve99-cust.net [80.239.193.17]
11   352 ms   375 ms   370 ms  ae6.nttcom-sin.netarch.akamai.com [23.56.139.195]
12   334 ms   334 ms   334 ms  a23-50-232-183.deploy.static.akamaitechnologies.com [23.50.232.183]

Trace complete.


Google DNS:
CODE
Tracing route to 203.106.94.179 over a maximum of 30 hops

 1    <1 ms    <1 ms    <1 ms *****.home.arpa [192.168.1.1]
 2     3 ms     2 ms     3 ms  124.82.***.***
 3    20 ms    21 ms    21 ms  10.55.***.***
 4    21 ms    22 ms    22 ms  10.55.39.162
 5    27 ms    29 ms    29 ms  10.55.48.90
 6    20 ms    19 ms    19 ms  203.106.94.179

Trace complete.


This post has been edited by AV_2018: Mar 1 2021, 05:12 PM
heLL_bOy
post Mar 1 2021, 05:14 PM

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QUOTE(AV_2018 @ Mar 1 2021, 05:11 PM)
Comparison of trace to Akamai CDN IP returned by Cloudflare DNS vs Google DNS

Cloudflare DNS:
CODE
Tracing route to a23-50-232-183.deploy.static.akamaitechnologies.com [23.50.232.183]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  *****.home.arpa [192.168.1.1]
 2     1 ms     3 ms     2 ms  124.82.***.***
 3    54 ms    54 ms    61 ms  10.55.***.***
 4    58 ms    60 ms    59 ms  10.55.39.162
 5    25 ms    24 ms    25 ms  10.55.100.124
 6    58 ms    58 ms    59 ms  10.55.208.151
 7    68 ms    66 ms    65 ms  80.239.161.229
 8    58 ms    62 ms    57 ms  hnk-b1-link.ip.twelve99.net [62.115.115.137]
 9    99 ms   100 ms   101 ms  snge-b2-link.ip.twelve99.net [62.115.116.146]
10   334 ms     *      336 ms  akamai-svc073291-lag003544.ip.twelve99-cust.net [80.239.193.17]
11   352 ms   375 ms   370 ms  ae6.nttcom-sin.netarch.akamai.com [23.56.139.195]
12   334 ms   334 ms   334 ms  a23-50-232-183.deploy.static.akamaitechnologies.com [23.50.232.183]

Trace complete.


Google DNS:
CODE
Tracing route to 203.106.94.179 over a maximum of 30 hops

 1    <1 ms    <1 ms    <1 ms *****.home.arpa [192.168.1.1]
 2     3 ms     2 ms     3 ms  124.82.***.***
 3    20 ms    21 ms    21 ms  10.55.***.***
 4    21 ms    22 ms    22 ms  10.55.39.162
 5    27 ms    29 ms    29 ms  10.55.48.90
 6    20 ms    19 ms    19 ms  203.106.94.179

Trace complete.

*
23.50.232.183 ip is hosted in SG i tried 3 server in SG all the ping are 1ms

so it mean is TM routing issue back from akamai. either the routing are HK>SG>USA>TM or in other way.

even shinjuru local server the ping only 8ms

This post has been edited by heLL_bOy: Mar 1 2021, 05:15 PM
TongCN
post Mar 1 2021, 05:19 PM

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Received SMS from Unifi saying i will receive email from Lapasar on the TP-link M4 delivery

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mecheng
post Mar 1 2021, 05:25 PM

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QUOTE(aniq8676 @ Feb 27 2021, 02:59 PM)
make sure you put the correct id and password, make sure the VLAN tag is enable
*
QUOTE(doomed151 @ Feb 27 2021, 03:56 PM)
Did you configure the IPTV settings?

user posted image

Unifi won't connect without it.
*
Hi All, i have managed to connect to internet after doing the VLAN settings. Thanks alot!

But i still facing 1 issue- If i connect my new router directly with the modem, i can connect to internet - I live in condo, the modem is installed at my front door, ethernet cable is connected to the building's cable to a ethernet outlet in the living room. So when I try to connect the new router via the ethernet cable, no internet again.

Can i conclude that:
1. If i can connect to internet means my PPPoE password and other settings are correct
2. Connecting my old router to the ethernet cable in living room works okay - means the building's cable is okay too.
3. I tried clone MAC address, couldnt work too.

For this, do i need to do some settings to the Modem at my door?

user posted image
user posted image
user posted image

Thanks all
taqu
post Mar 1 2021, 05:32 PM

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QUOTE(AV_2018 @ Mar 1 2021, 05:04 PM)
Both DoT and normal is the same for me. Only difference is DoT higher initial connection latency due to TLS connection setup to DNS server. From my tests, averagely, Cloudflare DNS is now 2x slower than Google DNS in returning a reply. Cloudflare also returns Singapore IP for some CDNs instead of KL IP because it doesn't support ECS, causing video streaming to buffer alot because right now there is an issue connecting from Unifi to Singapore CDN server which goes all the way to HK and back according to traceroute by previous poster.
*
If that's the case, I'll start seeing more response from Google over Cloudflare. It's good to have multiple resolvers for this situation 😁
QuantumEdge
post Mar 1 2021, 06:36 PM

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QUOTE(mecheng @ Mar 1 2021, 05:25 PM)
Hi All, i have managed to connect to internet after doing the VLAN settings. Thanks alot!

But i still facing 1 issue- If i connect my new router directly with the modem, i can connect to internet - I live in condo, the modem is installed at my front door, ethernet cable is connected to the building's cable to a ethernet outlet in the living room. So when I try to connect the new router via the ethernet cable, no internet again.

Can i conclude that:
1. If i can connect to internet means my PPPoE password and other settings are correct
2. Connecting my old router to the ethernet cable in living room works okay - means the building's cable is okay too.
3. I tried clone MAC address, couldnt work too.

For this, do i need to do some settings to the Modem at my door?

user posted image
user posted image
user posted image

Thanks all
*
That white Huawei thingy is an ONU, the green and yellow cables are both optical fiber cables.
Basically, it converts the optical signal to electronic signals that your wifi router can read.
Hence your wifi router connects to it via ethernet cable.

Be sure you're not connected to LAN 1 and LAN 4, those 2 are for IPTV and VOIP... no internet connection
You don't need to change any settings to the modem at your door when changing to a new wifi router, just key in PPPoE details, select Unifi VLAN, and boom it is done wink.gif
SUSCandy12
post Mar 1 2021, 06:56 PM

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QUOTE(mecheng @ Mar 1 2021, 05:25 PM)
Hi All, i have managed to connect to internet after doing the VLAN settings. Thanks alot!

But i still facing 1 issue- If i connect my new router directly with the modem, i can connect to internet - I live in condo, the modem is installed at my front door, ethernet cable is connected to the building's cable to a ethernet outlet in the living room. So when I try to connect the new router via the ethernet cable, no internet again.

Can i conclude that:
1. If i can connect to internet means my PPPoE password and other settings are correct
2. Connecting my old router to the ethernet cable in living room works okay - means the building's cable is okay too.
3. I tried clone MAC address, couldnt work too.

For this, do i need to do some settings to the Modem at my door?

user posted image

Thanks all
*
There's a condominium in Ipoh using that provider XcessComm open network.

So how's the service at your place?

That's a RFoG splitter to split cable TV signals to coax and FTTH data with just 1 single fibre coming into your house.
mecheng
post Mar 1 2021, 07:13 PM

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QUOTE(QuantumEdge @ Mar 1 2021, 06:36 PM)
That white Huawei thingy is an ONU, the green and yellow cables are both optical fiber cables.
Basically, it converts the optical signal to electronic signals that your wifi router can read.
Hence your wifi router connects to it via ethernet cable.

Be sure you're not connected to LAN 1 and LAN 4, those 2 are for IPTV and VOIP... no internet connection
You don't need to change any settings to the modem at your door when changing to a new wifi router, just key in PPPoE details, select Unifi VLAN, and boom it is done wink.gif
*
I see. I have connected the WAN port in new router to the ethernet outlet already. Still no Internet:(
mecheng
post Mar 1 2021, 07:14 PM

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QUOTE(Candy12 @ Mar 1 2021, 06:56 PM)
There's a condominium in Ipoh using that provider XcessComm open network.

So how's the service at your place?

That's a RFoG splitter to split cable TV signals to coax and FTTH data with just 1 single fibre coming into your house.
*
Actually it's okay for my previous router. As we don't watch TV so not sure about how the cable TV performs though.

Now just headache.. no Internet if connect via the ethernet outlet sad.gif
QuantumEdge
post Mar 1 2021, 07:19 PM

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QUOTE(mecheng @ Mar 1 2021, 07:13 PM)
I see. I have connected the WAN port in new router to the ethernet outlet already. Still no Internet:(
*
Ah, your old router still works right?
2 months ago my friend request for PPPoE details, TM did send him and we entered them into the new router.
The new router won't connect with the new PPPoE details but oddly the old router with the default password still works...
Guess TM forgot to update the password in their system somehow?
SUSCandy12
post Mar 1 2021, 07:23 PM

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QUOTE(mecheng @ Mar 1 2021, 07:14 PM)
Actually it's okay for my previous router. As we don't watch TV so not sure about how the cable TV performs though.

Now just headache.. no Internet if connect via the ethernet outlet sad.gif
*
Is there an ethernet port on the Xcesscomm RFog Modulator/Splitter?

If there is, then it's not for TM Unifi but your own building's bundled internet plan right?

Your TM Unifi Huawei router has a separate fibre line for to it with blue colored connector?
mecheng
post Mar 1 2021, 07:40 PM

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QUOTE(QuantumEdge @ Mar 1 2021, 07:19 PM)
Ah, your old router still works right?
2 months ago my friend request for PPPoE details, TM did send him and we entered them into the new router.
The new router won't connect with the new PPPoE details but oddly the old router with the default password still works...
Guess TM forgot to update the password in their system somehow?
*
Yea it works. I have check the password of the old router. They have updated the password in the old router surprisingly.

Also, I managed to connect to the Internet with the new password. So I think it is correct.
mecheng
post Mar 1 2021, 07:43 PM

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QUOTE(Candy12 @ Mar 1 2021, 07:23 PM)
Is there an ethernet port on the Xcesscomm RFog Modulator/Splitter?

If there is, then it's not for TM Unifi but your own building's bundled internet plan right?

Your TM Unifi Huawei router has a separate fibre line for to it with blue colored connector?
*
Nope there is only an ethernet cable connected to the LAN1 of the modem. Other cables I believe is connected directly to the buildings wiring upto the ethernet outlet in the living room.
SUSCandy12
post Mar 1 2021, 07:57 PM

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QUOTE(mecheng @ Mar 1 2021, 07:43 PM)
Nope there is only an ethernet cable connected to the LAN1 of the modem. Other cables I believe is connected directly to the buildings wiring upto the ethernet outlet in the living room.
*
I see that means it's just a structured cabling modulator unit which combines different signals into coax cables which serves ports across your house.

This is to allow you to plug your TM supplied "router" at other ethernet ports connected to your home's modulator for convenience(living hall/rooms).

The authentication and DHCP is still done by your router which is relayed from your Huawei modem.
mecheng
post Mar 1 2021, 08:37 PM

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QUOTE(Candy12 @ Mar 1 2021, 07:57 PM)
I see that means it's just a structured cabling modulator unit which combines different signals into coax cables which serves ports across your house.

This is to allow you to plug your TM supplied "router" at other ethernet ports connected to your home's modulator for convenience(living hall/rooms).

The authentication and DHCP is still done by your router which is relayed from your Huawei modem.
*
Yes I believe so. That's why I am scratching my head, why Internet is available when connected directly to modem, but not through the ethernet outlet in the living room... sad.gif
Hobbez
post Mar 1 2021, 09:05 PM

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QUOTE(heLL_bOy @ Mar 1 2021, 03:39 PM)
exact time should be 14th march. but tm say 10th march so just wait and see.
*
So they expect us to wait for.....20+ days?

Why don't they come out with official statement?

I already made so many case reports about my bad internet connection to them....and they act like they don't know what is wrong/
SUSCandy12
post Mar 1 2021, 09:11 PM

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QUOTE(mecheng @ Mar 1 2021, 08:37 PM)
Yes I believe so. That's why I am scratching my head,  why Internet is available when connected directly to modem, but not through the ethernet outlet in the living room... sad.gif
*
I think I know why.

Do you see the 2 fibre connectors (green in color) as inputs on your modulator box?
It's supposed to bring in internet access from some other ISP in your building and coupled it into your condo unit's structured cabling.

Ask your building management if such internet service provider exists in your building.
The fibre cables are supposed to bring in a mixed of cable TV/satellite TV and internet access into your unit by some other providers separate from TM.

So when you subscribe to TM you need to map the blue colored(ethernet cables) the one which links to the living hall ethernet socket where your router is placed correct?

Obviously you have to bypass the modulator and plug the correct ethernet cable(linked to your living hall) directly to your Huawei ONT. The modulator was not meant for your TM line.
mecheng
post Mar 1 2021, 09:16 PM

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QUOTE(Candy12 @ Mar 1 2021, 09:11 PM)
I think I know why.

Do you see the 2 fibre connectors (green in color) as inputs on your modulator box?
It's supposed to bring in internet access from some other ISP in your building and coupled it into your condo unit's structured cabling.

Ask your building management if such internet service provider exists in your building.
The fibre cables are supposed to bring in a mixed of cable TV/satellite TV and internet access into your unit by some other providers separate from TM.

So when you subscribe to TM you need to map the blue colored(ethernet cables) the one which links to the living hall ethernet socket where your router is placed correct?

Obviously you have to bypass the modulator and plug the correct ethernet cable(linked to your living hall) directly to your Huawei ONT. The modulator was not meant for your TM line.
*
I got your point, but thinking back, my old router is working just fine, with the current setup. When the contractor installed the modem, they have mapped to the correct cable I believe, that is why it is still working. Or I do need to trial an error now to switch the cables abit haha..
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