Dsl or FTTH?

Location?

Subang, FTTH no problem whole day and night.

Now connection to JP also getting worst   30% packet loss for 100 round trip at peak hours
SMW-5 cable to EU will be fixed by 10th March info from TM side. hope everything back to normal.

exact time should be 14th march. but tm say 10th march so just wait and see.

if they use the excuses for the first one : customer using 3rd party equipment i definitely wont close the mcmc case and open again. Im not fk using the DIR-850L given by TM (useless sucks router which lead me to dc from dual band connection consistently when im joining anything that require massive transfer of the data such as Google Meet , Zoom) , just get a Tenda AC10U and its much better than DIR-850L. and i tested it through my Desktop connected to CAT 6 cable and through one ONU supplied by TM as Internet Switch and then reach ZTE H267A which provided for unifi VDSL2 users from TM

I dun think these 3rd party equipment "will be the problem of getting high latency and packet loss ONLY TO US SERVER".
anyway just wait for the response aka excuses
awaiting them to reply but i expect after 2 month

Ya bro, if happens 1 hour already problematic for us. I think this issue not occurred for a quite long time, more than 6~8 month and suddenly occur again since last month. Maybe in here I can gather all the details and bring this up so that they can take this as a very serious issue.

Last time im quite depressed with this situation though because it seems like im fighting alone for this issue .

1. They didnt take this serious because minimal user having this issue.
2. Got a few people knows about it but cant do much also, because need 'cable' to connect/contact the insiders to settle this.
3. As far as I remember, I tried also with University servers which having a premium network from TM to let them know, even subscribing premium network also will have this issue.

But since I saw some community here also having this issue and realized about it, I think this is good then. We can provide details for them to fix it seriously.

** Thinking about that too. Because I dont think 'normal user' will get attracted with that issue. And he continued to reply for a quite long time though. But he stopped replied after the issue gone. Haha.

Anyone still having same problem, where you have to restart your router and modem frequently to get good internet speed???

Did you reopen the ticket? Reopen and not create new ticket
If no, keep reopening the ticket until they actually fix the issue

The longer the ticket is opened, the higher the possibility of the ticket being raised to their higher management and at that point of time where the customer service department will be chewed by their higher management & SKMM

Not intentionally trying to be rude with this remark, if an ISP requires its subscribers to top up their lines with VPNs as a MUST to get good satisfactory connections elsewhere outside Malaysia and within Asia region then it shouldn't be charging among the HIGHEST subscription rates to Malaysians.

Just use a SIMPLISTIC one hop approach like Allo CBB to NTT America as its upstream route and be settled with it?

Like that less headache and complexity in managing the network. Fees can be lowered down to say RM50 for 1Gbps/500Mbps a month but speeds only good to say SG/HK?

Let the customers manage their own routing paths from SG instead with their own VPNs to their desired destinations they want to connect.

I think all ISPs in Malaysia use this lazy and irresponsible excuse to answer their customers.

"We don't guarantee speeds outside our own Malaysian in-house speedtest servers"

Truly SLOTHFUL and SHAMELESS attitude.

Then why charge so expensive if your network can only guarantee speeds to local servers? Attitude like that we shouldn't be even paying more than RM50/mth for a full shared 1Gbps port rate which is only between your CPE and the OLT Switch at the exchange.

If you talk about PEAK traffic, we were already at peak during the last quarter months back in 2020 when many were not in schools and people were already working at home.

Now it's even WORST than back then.

I'm not thinking too much, it's just very suspicious about this SUDDEN surge in bandwidth demand happening.

Finally have progress...
Hopefully this can temporary fix the problem. As long as US connection recover to normal level,most online service can be access without big issue.

latest update for SMW-5 cable replacing will be delayed another 10days more.

Speaking of Celcom fiber, how is their service anyway
Doesn't like look like there's much going on in the celcom thread

Anyone noticing issues with connecting to unifi? just now my router took almost 5 minutes to get a public ip address after restart. log full of connection established and modem hang up without getting external ip address.
May  5 13:07:27 pppd[1712]: Connection terminated.
May  5 13:07:27 pppd[1712]: Modem hangup
May  5 13:07:36 wlceventd: wlceventd_proc_event(527): eth6: Auth 72:6F:99:53:02:C6, status: Successful (0), rssi:0
May  5 13:07:36 wlceventd: wlceventd_proc_event(556): eth6: Assoc 72:6F:99:53:02:C6, status: Successful (0), rssi:0
May  5 13:07:37 pppd[1712]: Connected to 00:00:5e:00:01:4f via interface br1
May  5 13:07:37 pppd[1712]: Connect: ppp0 <--> br1
May  5 13:07:40 pppd[1712]: PAP authentication succeeded
May  5 13:07:40 pppd[1712]: peer from calling number 00:00:5E:00:01:4F authorized
May  5 13:07:43 pppd[1712]: Connection terminated.
May  5 13:07:43 pppd[1712]: Modem hangup
May  5 13:07:53 pppd[1712]: Connected to 00:00:5e:00:01:4f via interface br1
May  5 13:07:53 pppd[1712]: Connect: ppp0 <--> br1
May  5 13:07:56 pppd[1712]: PAP authentication succeeded
May  5 13:07:56 pppd[1712]: peer from calling number 00:00:5E:00:01:4F authorized
May  5 13:07:59 pppd[1712]: Connection terminated.
May  5 13:07:59 pppd[1712]: Modem hangup
May  5 13:08:09 pppd[1712]: Connected to 00:00:5e:00:01:4f via interface br1
May  5 13:08:09 pppd[1712]: Connect: ppp0 <--> br1
May  5 13:08:12 pppd[1712]: PAP authentication succeeded
May  5 13:08:12 pppd[1712]: peer from calling number 00:00:5E:00:01:4F authorized
May  5 13:08:15 pppd[1712]: Connection terminated.
May  5 13:08:15 pppd[1712]: Modem hangup
May  5 13:08:25 pppd[1712]: Connected to 00:00:5e:00:01:4f via interface br1
May  5 13:08:25 pppd[1712]: Connect: ppp0 <--> br1
May  5 13:08:28 pppd[1712]: PAP authentication succeeded
May  5 13:08:28 pppd[1712]: peer from calling number 00:00:5E:00:01:4F authorized
May  5 13:08:31 pppd[1712]: Connection terminated.
May  5 13:08:32 pppd[1712]: Modem hangup

Got, but need to scroll a few pages back