make sure you put the correct id and password, make sure the VLAN tag is enable

Did you configure the IPTV settings?



Unifi won't connect without it.

That white Huawei thingy is an ONU, the green and yellow cables are both optical fiber cables.
Basically, it converts the optical signal to electronic signals that your wifi router can read.
Hence your wifi router connects to it via ethernet cable.

Be sure you're not connected to LAN 1 and LAN 4, those 2 are for IPTV and VOIP... no internet connection
You don't need to change any settings to the modem at your door when changing to a new wifi router, just key in PPPoE details, select Unifi VLAN, and boom it is done

There's a condominium in Ipoh using that provider XcessComm open network.

So how's the service at your place?

That's a RFoG splitter to split cable TV signals to coax and FTTH data with just 1 single fibre coming into your house.

Ah, your old router still works right?
2 months ago my friend request for PPPoE details, TM did send him and we entered them into the new router.
The new router won't connect with the new PPPoE details but oddly the old router with the default password still works...
Guess TM forgot to update the password in their system somehow?

Is there an ethernet port on the Xcesscomm RFog Modulator/Splitter?

If there is, then it's not for TM Unifi but your own building's bundled internet plan right?

Your TM Unifi Huawei router has a separate fibre line for to it with blue colored connector?

I see that means it's just a structured cabling modulator unit which combines different signals into coax cables which serves ports across your house.

This is to allow you to plug your TM supplied "router" at other ethernet ports connected to your home's modulator for convenience(living hall/rooms).

The authentication and DHCP is still done by your router which is relayed from your Huawei modem.

I think I know why.

Do you see the 2 fibre connectors (green in color) as inputs on your modulator box?
It's supposed to bring in internet access from some other ISP in your building and coupled it into your condo unit's structured cabling.

Ask your building management if such internet service provider exists in your building.
The fibre cables are supposed to bring in a mixed of cable TV/satellite TV and internet access into your unit by some other providers separate from TM.

So when you subscribe to TM you need to map the blue colored(ethernet cables) the one which links to the living hall ethernet socket where your router is placed correct?

Obviously you have to bypass the modulator and plug the correct ethernet cable(linked to your living hall) directly to your Huawei ONT. The modulator was not meant for your TM line.

Brief us a bit on your old router setup. Did you have a Huawei ONT box back then? The one you shown in the picture looks new. Did you have an older ONT box installed previously?

From my experience the kind of setup in your condo has a pair of fibre strands (2 incoming fibres with green APC connectors which hooks you up to a switch in the MDF riser room).

This pair of duplex fibre is basically a P2P connection which combines data/RF video/cable TV signals in different wavelengths which terminates at a switch in the MDF riser room. It reduces the need to pull multiple types of cables such as coax, copper phone wiring, CAT5E/6 LAN cables to each unit, all combined into just 1 pair of fibre cables point to point between your unit to the MDF riser room.

So you don't even need a separate ONT at your condo unit. Just plug in a router will do for authentication.But older modulators only allow upto 100M ports.

When you first purchase the condo unit, the developer will usually bundle a few years of free internet for the tenant. You sure you were using Unifi previously? Why did the newer setup came with an ONT instead, how about the old router setup?

I'm also uncertain if your modulator box has unmanaged switch capabilities with its ethernet ports.

If you want to subscribe to higher speed plan above 100M, probably you need a dedicated ONT(fibre modem).

From what I see, this seems to be for astro/DVB-T2 and nothing to do with Unifi. Both the white fibres are connected to input port and the fibres are not connected to Huawei modem which is yellow colour fibre right?
So if I understand correctly, you have successfully configured your new router and it works when connected directly to the Huawei modem via a short Ethernet cable. However, when connected via the long Ethernet cable in the wall, it does not work but the old router used to work. In this case, there is no configuration problem with the modem or new router. If you are very sure both ends of the in-wall cable are connected correctly then I believe the in-wall Ethernet cable may be faulty. If connected exactly the same as the old router but the old router works, it might be because the cable so happen is good enough just for the old router to establish a connection. Faulty cable might also cause speed to drop below 100Mbps or lower. From your modem photos, it looks like the Ethernet cables are not terminated in the best way. Usually a Ethernet cable capable of 1Gbps is terminated so that there are no internal colourful wires exposed outside the plug.