Outline ·
[ Standard ] ·
Linear+
Unifi Internet stop working then pop up paynothing promo, TM Unifi make DC every 3 hours show Ads
|
altuser
|
 Oct 29 2019, 05:57 AM
|
Getting Started
|
QUOTE(soonwai @ Oct 28 2019, 10:35 PM) Should be no problem for Turbo500 to get it. 1. Sign-in to unifi.com.my 2. Click the paynothing banner (the small one above "Billing") 3. Scroll down to "How to enjoy promotion?" 4. Under "Existing Customer" ,click "via self-care" 5. Hopefully under "Select any of the eligible plans below for redemption", you'll see your Turbo 500 package. Which is weird, because it's not in their T&C https://unifi.com.my/lsds/assets/documents/...gn_Consumer.pdfOh well. |
|
|
|
|
|
island
|
Oct 29 2019, 06:01 AM
|
|
|
for a testing purposes. any of you having disconnected, sexy ads popup. try to install a kind of app to simulate [web] surfing in an interval, tell the isp system you're on web browsing. I see same issues in western world too, the isp managing the bandwidth usage. does you know to show you an ads other than what you're surfing. it;s illegal activities. for it to work, the person in the middle have to hijackings the tcp package and modify and injects replace with harmful data, most firewall at end user can detects the change. long story...
This post has been edited by island: Oct 29 2019, 06:02 AM
|
|
|
|
|
|
altuser
|
Oct 29 2019, 06:02 AM
|
Getting Started
|
Sorry for double post, I can't seem to edit my previous one (maybe because I'm still probie status?)
Something else to ponder about those who are affected and those who aren't: are you still contracted with TM?
I'm wondering if they're targeting people whose contracts have expired or are about to expire. When I upgraded to Turbo500 I opted to not renew my contract (expired some years ago).
I think TM is being extremely aggressive at trying to get their customers to renew their contract, but this is definitely not winning me over.
|
|
|
|
|
|
SUSCrimsonKing
|
Oct 29 2019, 06:14 AM
|
Getting Started
|
QUOTE(raynman @ Oct 28 2019, 08:30 PM) How come my Unifi connection does not have this 3 hourly disconnection like yours? My WAN IP address has not changed for 45 days. I never encountered this 3-hourly DC too. I wonder what we did right.  |
|
|
|
|
|
island
|
Oct 29 2019, 06:39 AM
|
|
|
QUOTE(altuser @ Oct 29 2019, 06:02 AM) Sorry for double post, I can't seem to edit my previous one (maybe because I'm still probie status?) Something else to ponder about those who are affected and those who aren't: are you still contracted with TM? I'm wondering if they're targeting people whose contracts have expired or are about to expire. When I upgraded to Turbo500 I opted to not renew my contract (expired some years ago). I think TM is being extremely aggressive at trying to get their customers to renew their contract, but this is definitely not winning me over. same thing happened in Streamyx age too.  forced user to upgrades to higher packages |
|
|
|
|
|
blackbox14
|
Oct 29 2019, 09:11 AM
|
|
|
Update: My connection has remained up for the last 12 and a half hours. Last time it did the 3 hour disconnect was 8:37 PM yesterday.
|
|
|
|
|
|
SUSraynman
|
Oct 29 2019, 09:20 AM
|
|
|
QUOTE(blackbox14 @ Oct 29 2019, 09:11 AM) Update: My connection has remained up for the last 12 and a half hours. Last time it did the 3 hour disconnect was 8:37 PM yesterday. That is good news. Hope TM has resolved the problem.  |
|
|
|
|
|
neogeocdz
|
Oct 29 2019, 09:36 AM
|
|
|
TM replied. Their brilliant solution is ask me to install pop up ad blocker. I've sent them this forum discussion, and stop blaming the user.
|
|
|
|
|
|
LeCpt_Nex P
|
Oct 29 2019, 09:42 AM
|
New Member
|
QUOTE(soonwai @ Oct 29 2019, 03:29 AM) Which area? Also Kelana Jaya? What's the ID for the pppoe concentrator? Just to clarify, which problem are you facing?? I am in Cheras , Pandan Indah. Same as original poster , everytime we get the advertisement from TM , we get Disconnected. |
|
|
|
|
|
Schadenfreude
|
Oct 29 2019, 10:12 AM
|
New Member
|
QUOTE(blackbox14 @ Oct 29 2019, 09:11 AM) Update: My connection has remained up for the last 12 and a half hours. Last time it did the 3 hour disconnect was 8:37 PM yesterday. Same here. I haven't checked to see if the connection still stays up when I play stuff like Destiny 2 (not sure if losing connection every 30 minutes is part of it, but it seems like it is/was), but my router log doesn't show any disconnects since 10.20pm last night. Let's see if I can make the 12 hour mark... This post has been edited by Schadenfreude: Oct 29 2019, 10:14 AM |
|
|
|
|
|
Mr.7
|
Oct 29 2019, 10:15 AM
|
|
|
QUOTE(Schadenfreude @ Oct 29 2019, 10:12 AM) Same here. I haven't checked to see if the connection still stays up when I play stuff like Destiny 2 (not sure if losing connection every 30 minutes is part of it, but it seems like it is/was), but my router logs no longer show a regular disconnect every 3 hours. Whenever my destiny 2 disconnects, the unifi ad will pop up in my phone's browser, none on my pc though This post has been edited by Mr.7: Oct 29 2019, 10:15 AM |
|
|
|
|
|
blackbox14
|
Oct 29 2019, 10:57 AM
|
|
|
QUOTE(Schadenfreude @ Oct 29 2019, 10:12 AM) Same here. I haven't checked to see if the connection still stays up when I play stuff like Destiny 2 (not sure if losing connection every 30 minutes is part of it, but it seems like it is/was), but my router log doesn't show any disconnects since 10.20pm last night. Let's see if I can make the 12 hour mark... The technicians who came to my house still thought the problem was on my end, with my router specifically. They were ready to replace the router... I wasn't able to cancel my report before they came, so will probably still incur the RM 53 visiting charge. |
|
|
|
|
|
reddevils500
|
Oct 29 2019, 12:06 PM
|
Getting Started
|
So far no 3hrs DC. I'll keep monitoring this for 2-5 days. Attached thumbnail(s)
|
|
|
|
|
|
LKokWei
|
Oct 29 2019, 01:08 PM
|
New Member
|
For those who lodged report to TM Unifi CS. Please do check back your router system log. I notice midnight 12am my TM modem & router disconnected and reconnect back. Since than until now, no more disconnect problem. TM fixed it i guess.
This post has been edited by LKokWei: Oct 29 2019, 01:09 PM
|
|
|
|
|
|
dexeric
|
Oct 29 2019, 01:11 PM
|
Getting Started
|
QUOTE(PointOfSale @ Oct 25 2019, 03:37 AM) not only phone, same goes to pc..jz now playing dota 2 suddenly internet stop for 10 seconds, tot line dc..so i open chrome n type google...direct to paynothing page...then go inside router..no error n ip never change . use phone .wifi top bar prompt no internet connection but show paynothing picture..after 10 seconds google back to normal . ..router log shows nothing dota 2 dc . me rampage n owning got dc...haizz same shit just like me..its like using free public wifi when connected to it then pop up a page asking u to login ...exactly the same like u connected to home wifi...but the internet connection get disconnected..ur phone wifi top menu bar will show, no internet connection when u click on it..it dorrct u to router page 192.168.1.1 .im not using tm router n using google dns. i knew ppl facing this issue Did you subscribe to pay nothing campaign? |
|
|
|
|
|
TSPointOfSale
|
Oct 29 2019, 01:17 PM
|
Getting Started
|
QUOTE(LKokWei @ Oct 29 2019, 01:08 PM) For those who lodged report to TM Unifi CS. Please do check back your router system log. I notice midnight 12am my TM modem & router disconnected and reconnect back. Since than until now, no more disconnect problem. TM fixed it i guess. I think since 12 am just now, no more pop up paynothing advert but not sure ppoe dc or got ip change or not...tonite monitor QUOTE(dexeric @ Oct 29 2019, 01:11 PM) Did you subscribe to pay nothing campaign? not yet |
|
|
|
|
|
TSPointOfSale
|
Oct 29 2019, 01:23 PM
|
Getting Started
|
Lol, FB unifi private message me in FB and ask me what is my problem. Thank you to everyone posting in their unifi FB. I guess this problem will be solve soon and perhaps solved.
Still need to check on the Ip change/PPOE Disconnect issue as Fibre optic wont dc so easily like streamyx copper line
|
|
|
|
|
|
dexeric
|
Oct 29 2019, 01:23 PM
|
Getting Started
|
QUOTE(PointOfSale @ Oct 29 2019, 01:17 PM) I think since 12 am just now, no more pop up paynothing advert but not sure ppoe dc or got ip change or not...tonite monitor not yet I also didn't subscribe... but i don't have the issue you faced yesterday... maybe it is location related... i am staying at sg besi area |
|
|
|
|
|
wkc5657
|
Oct 29 2019, 01:49 PM
|
|
|
QUOTE(PointOfSale @ Oct 25 2019, 12:17 AM) whoa....your tm/unifi relationship very drama....something even more annoying...hope it is resolved for you |
|
|
|
|
|
soonwai
|
Oct 29 2019, 01:57 PM
|
|
|
QUOTE(altuser @ Oct 29 2019, 05:57 AM) Don't worry about the TnC, it doesn't include Turbo users but it doesn't exclude them either. TM would be a fool not to allow all their Turbo users to renew to a 2-yr contract. |
|
|
|
|
Quote
0.0214sec
0.54
6 queries
GZIP Disabled