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Unifi Internet stop working then pop up paynothing promo, TM Unifi make DC every 3 hours show Ads

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LeCpt_Nex P
post Oct 28 2019, 11:59 PM

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I registered LYN just for this thread.

WTF Man. I thought i was the only one. Me and my housemates are both working from home , both IT in Network Engineering.

We got so frustrated last 2 days we ran troubleshooting.

And i can assist to confirm this is on TM side.

We ran 2 benchmark pc and 1 benchmark phone to help diagnose.
We ran cont-ping to our router gw , to the int-GW , to the WAN IP and 8.8.8.8

The moment the ping enter losses ( at least 3 ticks ) , our int-GW and WAN IP changes , and either 2 things will happen , our ping spikes or totally disconnected.

The Benchmark PCs one of them will receive "Log In Authentication" while the benchmark phone receives the login notification.

I have reported to TM , yet they are asking an Engineer to come over to my house when it has nothing to do with our router.
LeCpt_Nex P
post Oct 29 2019, 09:42 AM

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QUOTE(soonwai @ Oct 29 2019, 03:29 AM)
Which area? Also Kelana Jaya? What's the ID for the pppoe concentrator?

Just to clarify, which problem are you facing??
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I am in Cheras , Pandan Indah.

Same as original poster , everytime we get the advertisement from TM , we get Disconnected.
LeCpt_Nex P
post Oct 29 2019, 07:48 PM

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Tell me if this is not stupid. How the fuck can unifi send a push notification like this and then resulting in a network disconnection?

@all

https://pictr.com/images/2019/10/29/5nIrEg.md.jpg
https://pictr.com/images/2019/10/29/5nINLX.md.jpg
LeCpt_Nex P
post Oct 29 2019, 07:55 PM

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QUOTE(PointOfSale @ Oct 29 2019, 07:54 PM)
when it happennned? today i no notice pop up..later online game will know if dc

told u..they purposely make u dc then when wanna connect back they make u watch advert

perbuatan keji
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this happened today...... mates at home are still monitoring on this...
LeCpt_Nex P
post Oct 30 2019, 11:52 AM

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QUOTE(PointOfSale @ Oct 29 2019, 10:37 PM)

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bro , how you trace that? what tools?
LeCpt_Nex P
post Oct 30 2019, 12:12 PM

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TM came to my house today and i've shown all the logs.
They are now pushing to L2 , L2 will come over to my house with their own router to properly log the case.

I've contacted my company TM Account manager as we are on Enterprise package ( not the biz/small medium package ). He also is quite shocked on this finding and now escalating to top management.

 

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