Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

Unifi Internet stop working then pop up paynothing promo, TM Unifi make DC every 3 hours show Ads

views
     
TSPointOfSale
post Oct 25 2019, 12:17 AM, updated 7y ago

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



Anyone facing this issue when suddenly you are browing your internet and playing games, your internet connection stop but IP stays the same, never dc and router never restart by its own

Opening chrome/IE/Firefox on PC and phone will bring and direct u to paynothing page

https://unifi.com.my/yearendpromoeligible

user posted image

damn shit...after keep call and complain TM 100 line for 8th time and livechat 12th time, and keep spamming unifi FB...this problem arise.

This post has been edited by PointOfSale: Oct 29 2019, 12:11 AM
TSPointOfSale
post Oct 25 2019, 01:02 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(SilentVampire @ Oct 25 2019, 12:42 AM)
Time to change router and change DNS. Never had this issue.
*
using asus router 3x3 and using google dns la
TSPointOfSale
post Oct 25 2019, 03:37 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(acco2 @ Oct 25 2019, 02:08 AM)
im same problem with u , with connect my phone keeep promt this and need press only can continue wifi access
*
not only phone, same goes to pc..jz now playing dota 2 suddenly internet stop for 10 seconds, tot line dc..so i open chrome n type google...direct to paynothing page...then go inside router..no error n ip never change . use phone .wifi top bar prompt no internet connection but show paynothing picture..after 10 seconds google back to normal . ..router log shows nothing


dota 2 dc . me rampage n owning got dc...haizz

same shit just like me..its like using free public wifi when connected to it then pop up a page asking u to login ...exactly the same like u connected to home wifi...but the internet connection get disconnected..ur phone wifi top menu bar will show, no internet connection when u click on it..it dorrct u to router page 192.168.1.1

.im not using tm router n using google dns.

i knew ppl facing this issue

This post has been edited by PointOfSale: Oct 25 2019, 03:49 AM
TSPointOfSale
post Oct 25 2019, 03:51 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(Buffalo Soldier @ Oct 25 2019, 03:49 AM)
Nothing like this happened yet. But thanks for the heads up.

But this is so wrong. It's like man in the middle attack. It should be illegal for an ISP to do this kind of things.
*
confirm i kena and they doin it..its like they are pushing advert to u
TSPointOfSale
post Oct 25 2019, 05:13 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(Buffalo Soldier @ Oct 25 2019, 03:55 AM)
If you are already using Google or CloudFlare DNS but still kena hijack... Could it be TM is using a transparent DNS proxy to capture all DNS (port 53) outgoing traffic?

If yes, should make consumer report.

https://www.dnsleaktest.com/what-is-transpa...-dns-proxy.html
*
i still can go chat bate n pon hub ...they confirm hijack
TSPointOfSale
post Oct 25 2019, 06:12 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



happenned again...internet just freeze 15 second, press refresh blank page...then paynothing promo page appear...

tested with dnsleak..all google dns...whats wrong then
TSPointOfSale
post Oct 25 2019, 07:03 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



User already start complain in unifi fb about this issue
TSPointOfSale
post Oct 26 2019, 10:00 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(acco2 @ Oct 26 2019, 09:54 PM)
U can see, my wifi is connect, but game force disconnected

user posted image
*
same la

TM purposely disconnect ur internet..then IP change already to show you advertisement. I play dota 2 also dc
TSPointOfSale
post Oct 27 2019, 06:09 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(klckm88 @ Oct 26 2019, 11:45 PM)
yes is random,normally after 2-3 hours will sure disconnect and popup will sure come
*
yes every 2 3 hours...cant online game coz sure dc
TSPointOfSale
post Oct 27 2019, 06:44 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(island @ Oct 27 2019, 06:29 AM)
sound familiar, like some script monkey is hijacking the router or either it's isp monkey business, saw the same issues in streamyx long time ago. because it's static ip address, easy target lol. So, try to disbale some access control services in your router, better reset your router first, disable TELNET, remote access and anything you not using it like ftp etc etc. some serious things in router access controls serives. damn, internet security forensics lol.

take a moment checking this https://www.f-secure.com/en/web/labs_global/router-checker
*
all secure la...still getting it ..unifi problem
TSPointOfSale
post Oct 27 2019, 09:44 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(neogeocdz @ Oct 27 2019, 09:03 PM)
Their FB page is starting to have people complaining about it, I think they did it on  a large scale, flooding everyone with pop-up ad and stopping internet. This feels more like a hacker job, than a moronic ad-campaign.
*
can post the FB screenshot here? They block me coz i keep complain in their fb page
TSPointOfSale
post Oct 27 2019, 09:45 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(noctngu @ Oct 27 2019, 09:44 PM)
ME TOO! happening since early this week, literally happened two times already just tonight

user posted image
*
do your responsibility and post it in FB unifi page la
TSPointOfSale
post Oct 28 2019, 01:04 AM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(ohp201711 @ Oct 28 2019, 12:24 AM)
Same here, been getting constant dc and promotion when connecting back. Since 27th OCT midnight. Checked twitter etc, complained, they just ask for account verification and it doesn't solve anything. Isn't this illegal for them to hijack ur browser ?
*


post your problem in unii fb n let user aware
TSPointOfSale
post Oct 28 2019, 08:24 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(neogeocdz @ Oct 27 2019, 10:00 PM)
Yea, I just did.
They ask me to PM my ID to them, but when I did, they ignored me.
They have always been pretty terrible, but this one is almost a moronic show-off on how they can intrude into our privacy, and show us ad.
*
I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.



QUOTE(reddevils500 @ Oct 28 2019, 03:24 AM)
Looks like I'm not the only one. Internet kept DC every 3 hours.
But I don't have this ads though.

TM really needs to stop this intrusive ads. Need to report this to MCMC.
*
I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.


QUOTE(blackbox14 @ Oct 28 2019, 04:45 AM)
Your case is like mine. No ads appear, and not as easy to solve.

Other thread has people saying that they did port reset and the DC and ads stopped for them. Did not work for me.

As a note, I have a friend who stays in my neighborhood (within 500m of my house), and one who stays a bit further out. Neither of them have this issue.

I'm also adding here that my ONU/BTU is the Alcatel one (silver unit), and my router is Archer C7 v4.
*
Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.



QUOTE(raynman @ Oct 28 2019, 06:54 AM)
My router has been up continuously for 45 days already with absolutely no issues at all.

I am on 300Mbps Turbo Upgrade 2018.
*
My asus router can up to 60 days in asus log but doesnt means Ip and ppoe never reconnect and change.



QUOTE(Buffalo Soldier @ Oct 28 2019, 07:04 AM)
For those affected... have you tried DNS over HTTPS (DOH) or DNS over TLS (DOT)?

When you use that... any difference?
*
How to use? teach and guide la.

QUOTE(reddevils500 @ Oct 28 2019, 09:11 AM)
That is if you don't reset your router.

I had no problem at all (my connection was 57 days) until a power outage happened in my area yesterday afternoon, turning off my router. Once the power is back, this 3 hrs DC happened.
*
They route u to DNS page and make u dc so u can watch the paynothing ad

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.


TSPointOfSale
post Oct 28 2019, 08:39 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(dayojah @ Oct 28 2019, 10:22 AM)
I've not seen this advert, but have had freezing Internet sporadically since last week
*
Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

QUOTE(Schadenfreude @ Oct 28 2019, 11:16 AM)
Popping in to add to the chorus of voices. I have had the ads occasionally, even with Cloudflare/Google DNS set on the router level and my own router, but the regular disconnects every 3 hours is what's getting me. Internet should not be disconnecting regularly every 3 hours on the dot, really. I can't say for certain but this DC issue, and a number of other online gaming-related issues (rampant connection errors in Destiny 2, for instance) did start to become a real problem after a power loss last week... anecdotal, but might lend more credence to the theory of a router power cycle causing it. Thing is, I changed routers in the meantime and it's solved some issues but these ones remain frustratingly present.

Anybody had any success talking to TM about this?
*
Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

QUOTE(soonwai @ Oct 28 2019, 12:59 PM)
Yeah, damn TM support is always like that. They always blame the customer first. Real stupid. I guess it works with laypeople.

But back to the 3hr DC issue, this is definitely a TM problem. It sounds like someone at TM accidentally configured 3hours for the pppoe session time. If you were connected before they configured it and you don't disconnect then you'll be fine but as soon as you disconnect and reconnect, the new session time comes into effect.

I haven't seen it myself yet and neither has my neighbours so it's limited to affected pppoe concentrators. Maybe post your location or, if possible, pppoe server id if it's happening to you.

For example, mine is ibse01.bgi which is Bangi. You may see this in your router logs. On Mikrotik routers, it's in PPPoE status.
*
COnlanfirm TM problem la.

QUOTE(Schadenfreude @ Oct 28 2019, 01:14 PM)
I'm in Kelana Jaya, for the record. Can't seem to find the pppoe server id in my ASUS router logs though, although maybe I'm not looking in the right spots...
*
Only mikrotik got and also pfsense

QUOTE(neogeocdz @ Oct 28 2019, 03:36 PM)
They did not get back, I've contacted them since yesterday.
I've filed a complain here anyway https://aduan.skmm.gov.my/
What they did is just too moronic.

Today they inject an Ad into our face, what are they going to do tomorrow?
Take over our PC to mine bitcoin?? Scan our HD and sell the findings for targeted Ad??
This is too moronic.

I have my Skype call & even Offline game disrupted just because they want to show that bloody Ad.
This feels like 1992 when I'm watching TV2.
*
Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.


QUOTE(neogeocdz @ Oct 28 2019, 04:54 PM)
I think, suspect, its Firefox.
It get so annoying, I switch over to Yes 4G Wifi.
And my Firefox got triggered, does a TLS hanshake with Unifi / TM,
and behold the damn Unifi Ad appeared again.

I'm not even on Unifi network anymore, what have Unifi done to my PC?
*
you forgot to clear the browser cache. Perhaps Yes 4g is using TM unifi DNS or line as backbone

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

QUOTE(blackbox14 @ Oct 28 2019, 05:49 PM)
I'm wary of mentioning specific area but I'm quite near to paradigm mall.

Just got an update from a friend nearby that his house also lost PPPoE connection. This person was one of the people I warned not to turn off or reset their network.
We can't dismiss the possibility that TM got hacked somehow. They seem completely clueless about all this, and it's within service provider SOP in Malaysia to keep the truth hidden.
*
Not kena hack la.If kena hack wont put paynothing ad already la.

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.
TSPointOfSale
post Oct 28 2019, 08:42 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(altuser @ Oct 28 2019, 07:31 AM)
What's funny is I'm on the 500Mbps Turbo Upgrade, so my package doesn't even qualify for their promo since it's only for packages up to 300Mbps, yet I'm getting spammed by this stupid ad.
*
mylinear @mylinear

soonwai @soonwai

This user need your guide.

Who say cannot apply for 500 and 800 mbps? Both of them say can apply and able to apply. Anyway..user in unifi FB scold and report 100 /300/ 500/ 800 cannot apply as well. But @soonwai able to
TSPointOfSale
post Oct 28 2019, 09:03 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(Buffalo Soldier @ Oct 28 2019, 09:00 PM)
Same issue as this thread... maybe should merge? Hopefully get better exposure.

https://forum.lowyat.net/topic/4655543/all
*
Dont merge... Yours altho similiar but different ..something like dns redirect or inject...and it has being solved


this topic problem is different... TM disconnect user every 2 3 hours to show advertisement
TSPointOfSale
post Oct 28 2019, 09:17 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL





Still dc but no advert pop up

but now 210.187.223.254 exchange or server got time out issue...

u guys using what ip server? ur own ip then to exchange server ip?
TSPointOfSale
post Oct 28 2019, 09:21 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



Tulan..now keep timeout....cannot play online games


Time to bring out my IBM server Pfsense firewall router with load balancing triple play , UNIFI, TIME and maxis mobile line
TSPointOfSale
post Oct 28 2019, 11:36 PM

Getting Started
**
Junior Member
164 posts

Joined: Jan 2017
From: KL



QUOTE(reddevils500 @ Oct 28 2019, 11:20 PM)
Have to set 3hrs alarm countdown timer, 5mins before the DC, so that I know when to direct download or doing online game stuffs after the reconnection.
*
wtf lol..

2 Pages  1 2 >Top
 

Change to:
| Lo-Fi Version
0.0274sec    0.39    7 queries    GZIP Disabled
Time is now: 29th November 2025 - 09:29 PM