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Unifi Internet stop working then pop up paynothing promo, TM Unifi make DC every 3 hours show Ads

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LKokWei
post Oct 28 2019, 08:55 PM

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Joined: Jul 2007
From: P.J. Selangor


I'm having the same problem here Unifi disconnect and reconnect back every 3 hours after i restart my router since last week. I only notice after check my router system log. Not sure why and how it happened? I already lodge a report with CS, CS told me will send technician over for checking but RM53.00 inclusive SST will be charged to bill account if it is customer fault.

Between my area next to Kelana Jaya. I swapped all 3 router available at home ASUS, DLINK & TPLINK. All having the same symptoms. Disconnect and reconnect WAN IP address every 3 hours. No early or late, exactly 3 hours. Like someone setup it to renew IP address every 3 hours. I think it is TM Unifi fault.

This post has been edited by LKokWei: Oct 28 2019, 08:56 PM
LKokWei
post Oct 29 2019, 01:08 PM

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Junior Member
29 posts

Joined: Jul 2007
From: P.J. Selangor


For those who lodged report to TM Unifi CS. Please do check back your router system log. I notice midnight 12am my TM modem & router disconnected and reconnect back. Since than until now, no more disconnect problem. TM fixed it i guess.

This post has been edited by LKokWei: Oct 29 2019, 01:09 PM

 

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