Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

COnlanfirm TM problem la.

Only mikrotik got and also pfsense

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.


you forgot to clear the browser cache. Perhaps Yes 4g is using TM unifi DNS or line as backbone

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

Not kena hack la.If kena hack wont put paynothing ad already la.

Random user kena

I already ask them to reset my port ( reset port actually does nothing by just restart the ip connection) which will do nothing and lodge a report for me . They never ask me anything.

The problem now, every 2 to 3 hours, Internet freeze 10 seconds with PC and phone or Ip change only or Ip change and unifi paynothing ad pops up. Confirm not BTU and router problem

Do you part by post in their unifi fb, i kena block by them already.

mylinear @mylinear

soonwai @soonwai

This user need your guide.

Who say cannot apply for 500 and 800 mbps? Both of them say can apply and able to apply. Anyway..user in unifi FB scold and report 100 /300/ 500/ 800 cannot apply as well. But @soonwai able to

I'm having the same problem here Unifi disconnect and reconnect back every 3 hours after i restart my router since last week. I only notice after check my router system log. Not sure why and how it happened? I already lodge a report with CS, CS told me will send technician over for checking but RM53.00 inclusive SST will be charged to bill account if it is customer fault.

Between my area next to Kelana Jaya. I swapped all 3 router available at home ASUS, DLINK & TPLINK. All having the same symptoms. Disconnect and reconnect WAN IP address every 3 hours. No early or late, exactly 3 hours. Like someone setup it to renew IP address every 3 hours. I think it is TM Unifi fault.

This post has been edited by LKokWei: Oct 28 2019, 08:56 PM

Same issue as this thread... maybe should merge? Hopefully get better exposure.

https://forum.lowyat.net/topic/4655543/all

Dont merge... Yours altho similiar but different ..something like dns redirect or inject...and it has being solved


this topic problem is different... TM disconnect user every 2 3 hours to show advertisement

I deleted Firefox, the disconnect still happened, but Ad is not triggered anymore.
On another PC that I still have Firefox installed, same issues.

Unifi responded and said that their technician has looked at the issue (Whatever that means),
and asked me whether issues persist.
It still does. Gosh, this is frustrating.

Faced this issue as well, but following the troubleshoot at other forum, the ad does not show up now. Changed to cloudfare dns. Hopefully it wont occur again

Still dc but no advert pop up

but now 210.187.223.254 exchange or server got time out issue...

u guys using what ip server? ur own ip then to exchange server ip?

Tulan..now keep timeout....cannot play online games


Time to bring out my IBM server Pfsense firewall router with load balancing triple play , UNIFI, TIME and maxis mobile line

I understand you're frustrated, but was it really necessary to multi quote me with the same copypasta reply and demand people to post on fb?

Anyone who has contacted TM is doing their part already.

Also anything is possible until TM reveals the cause. I need only point you to the CIMB Clicks incident that happened several months ago where they were hacked. They still never admitted to it.

Let's just try to keep people updated on the issue here first and foremost.

I am on Cloudfare DNS, it didn't help at all.

Regarding the 3hr disconnect problem, I bet it's because TM installed a new PPPoE Concentrator and its defaults for PPP Session Time is 10800 secs.

Or some intern at TM thought it would be a good idea to change it to that.

The paynothing ad problem is not due to DNS. I'm quite sure of that but I can't check further as my area is not affected by it. If it happens, it'll happen with any router.

Should be no problem for Turbo500 to get it.

1. Sign-in to unifi.com.my
2. Click the paynothing banner (the small one above "Billing")
3. Scroll down to "How to enjoy promotion?"
4. Under "Existing Customer" ,click "via self-care"
5. Hopefully under "Select any of the eligible plans below for redemption", you'll see your Turbo 500 package.

Have to set 3hrs alarm countdown timer, 5mins before the DC, so that I know when to direct download or doing online game stuffs after the reconnection.

This post has been edited by reddevils500: Oct 28 2019, 11:20 PM

wtf lol..

So that makes you the 3rd Kelana Jaya user here. My issues also started since last week and I'm in the same area. And thanks for taking the time to test with different routers; I only have one on hand, so I wasn't able to do this.

The reply you got from TM was the same as mine. I plan to tell them off if they try to visit and blame me for it. They even had the balls to tell me to prepare to pay for a router replacement, lol.

And Deepavali was yesterday, so most of the staff are probably on vacation. We'll see if they start acting tomorrow, because it's the first working day since this issue has been mass reported.

I'll keep reporting here if I notice any changes, since it's confirmed my issue is somehow related to this despite the lack of popup ad. For now the disconnects remain consistent at 3 hours.

If this problem feature in LYN main page...TM unifi sure kecut

I registered LYN just for this thread.

WTF Man. I thought i was the only one. Me and my housemates are both working from home , both IT in Network Engineering.

We got so frustrated last 2 days we ran troubleshooting.

And i can assist to confirm this is on TM side.

We ran 2 benchmark pc and 1 benchmark phone to help diagnose.
We ran cont-ping to our router gw , to the int-GW , to the WAN IP and 8.8.8.8

The moment the ping enter losses ( at least 3 ticks ) , our int-GW and WAN IP changes , and either 2 things will happen , our ping spikes or totally disconnected.

The Benchmark PCs one of them will receive "Log In Authentication" while the benchmark phone receives the login notification.

I have reported to TM , yet they are asking an Engineer to come over to my house when it has nothing to do with our router.

Confirm TM unifi problem already set 3 hours disconnect interval and make user Disconnect and DNS inject show you the paypromo advertisement. Please go help post in Unifi FB as i kena ban buy them


Im using Server PfSense with triple play load balancing, Unifi just disconnect, using time fibre now with maxis mobile as back up. If triple play load balancing also DC, then nothing to say

This post has been edited by PointOfSale: Oct 29 2019, 12:10 AM

Which area? Also Kelana Jaya? What's the ID for the pppoe concentrator?

Just to clarify, which problem are you facing??

This post has been edited by soonwai: Oct 29 2019, 03:37 AM