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Unifi Internet stop working then pop up paynothing promo, TM Unifi make DC every 3 hours show Ads

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SUSraynman
post Oct 28 2019, 06:48 AM

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Funny, I have not encountered this problem with my Unifi.

I am on OpenDNS and my YEP submission is not activated yet.

Are those who encountered this problem on YEP already?
SUSraynman
post Oct 28 2019, 06:54 AM

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My router has been up continuously for 45 days already with absolutely no issues at all.

I am on 300Mbps Turbo Upgrade 2018.

This post has been edited by raynman: Oct 28 2019, 06:55 AM


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SUSraynman
post Oct 28 2019, 08:18 AM

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QUOTE(altuser @ Oct 28 2019, 07:31 AM)
What's funny is I'm on the 500Mbps Turbo Upgrade, so my package doesn't even qualify for their promo since it's only for packages up to 300Mbps, yet I'm getting spammed by this stupid ad.
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That is not true. You can redeem your 500 Mbps Turbo Upgrade package to YEP using Self-Care (Web). No change in price and specification.

SUSraynman
post Oct 28 2019, 09:13 AM

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QUOTE(reddevils500 @ Oct 28 2019, 09:11 AM)
That is if you don't reset your router.

I had no problem at all (my connection was 57 days) until a power outage happened in my area yesterday afternoon, turning off my router. Once the power is back, this 3 hrs DC happened.
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Well. my system log shows no disconnections at all. smile.gif

SUSraynman
post Oct 28 2019, 10:14 AM

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So this thing happens AFTER your router is rebooted?

I'll make sure mine doesn't. Haha!
SUSraynman
post Oct 28 2019, 08:30 PM

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QUOTE(PointOfSale @ Oct 28 2019, 08:24 PM)
My asus router can up to 60 days in asus log but doesnt means Ip and ppoe never reconnect and change.
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How come my Unifi connection does not have this 3 hourly disconnection like yours?

My WAN IP address has not changed for 45 days.
SUSraynman
post Oct 29 2019, 09:20 AM

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QUOTE(blackbox14 @ Oct 29 2019, 09:11 AM)
Update: My connection has remained up for the last 12 and a half hours. Last time it did the 3 hour disconnect was 8:37 PM yesterday.
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That is good news. Hope TM has resolved the problem. smile.gif


 

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