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Unifi Internet stop working then pop up paynothing promo, TM Unifi make DC every 3 hours show Ads

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Schadenfreude
post Oct 28 2019, 11:16 AM

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From: Kelana Jaya


QUOTE(reddevils500 @ Oct 28 2019, 03:24 AM)
Looks like I'm not the only one. Internet kept DC every 3 hours.
But I don't have this ads though.

TM really needs to stop this intrusive ads. Need to report this to MCMC.
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Popping in to add to the chorus of voices. I have had the ads occasionally, even with Cloudflare/Google DNS set on the router level and my own router, but the regular disconnects every 3 hours is what's getting me. Internet should not be disconnecting regularly every 3 hours on the dot, really. I can't say for certain but this DC issue, and a number of other online gaming-related issues (rampant connection errors in Destiny 2, for instance) did start to become a real problem after a power loss last week... anecdotal, but might lend more credence to the theory of a router power cycle causing it. Thing is, I changed routers in the meantime and it's solved some issues but these ones remain frustratingly present.

Anybody had any success talking to TM about this?

This post has been edited by Schadenfreude: Oct 28 2019, 11:21 AM
Schadenfreude
post Oct 28 2019, 01:14 PM

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I'm in Kelana Jaya, for the record. Can't seem to find the pppoe server id in my ASUS router logs though, although maybe I'm not looking in the right spots...

This post has been edited by Schadenfreude: Oct 28 2019, 01:14 PM
Schadenfreude
post Oct 28 2019, 02:06 PM

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QUOTE(blackbox14 @ Oct 28 2019, 01:49 PM)
Yeah, my friends in the area have not disconnected and I have warned them not to disconnect until the problem is solved.

I can't find the pppoe ID entry in my logs either. But like Schadenfreude, I'm in Kelana Jaya.
Haha whereabouts in Kelana Jaya? Most of my friends have moved out of KJ or are still in KJ but completely technically unaware, so I haven't been able to check if it's location-specific.

Driving over and asking to check their router logs might be a bit much, really... haha.
Schadenfreude
post Oct 28 2019, 06:01 PM

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QUOTE(blackbox14 @ Oct 28 2019, 05:49 PM)
I'm wary of mentioning specific area but I'm quite near to paradigm mall.
As am I. Hmmm. I'll ask if any of my (few) friends closer to the Kampung Tunku area etc have been having issues, or if it's this particular area around Paradigm...

I didn't mean to snoop, was just trying to see how localised the issue is.

This post has been edited by Schadenfreude: Oct 28 2019, 06:04 PM
Schadenfreude
post Oct 29 2019, 10:12 AM

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QUOTE(blackbox14 @ Oct 29 2019, 09:11 AM)
Update: My connection has remained up for the last 12 and a half hours. Last time it did the 3 hour disconnect was 8:37 PM yesterday.
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Same here. I haven't checked to see if the connection still stays up when I play stuff like Destiny 2 (not sure if losing connection every 30 minutes is part of it, but it seems like it is/was), but my router log doesn't show any disconnects since 10.20pm last night. Let's see if I can make the 12 hour mark...

This post has been edited by Schadenfreude: Oct 29 2019, 10:14 AM
Schadenfreude
post Oct 29 2019, 02:05 PM

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Status update: no PPPoE disconnect/reconnects since 1020pm last night, and I've managed to play an hour of Destiny 2—ah, the joys of working from home—without getting disconnected. I'm wary of saying it's totally fixed but it definitely not showing any of the issues I was suffering from over the past few days.

This post has been edited by Schadenfreude: Oct 29 2019, 02:06 PM

 

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