Interesting issue. I've had weird disconnects in my router's log lately that come pretty much on-schedule every 2 or 3 hours like in this thread, but I've not seen this popup ad.

The disconnects started happening around the same time as the ads in this thread reported too.

EDIT: It's definitely not my router, because the system log list would be reset as well. After the disconnect, IP address changes. So it's either a BTU problem or I'm being affected by this ad.

This post has been edited by blackbox14: Oct 27 2019, 01:32 AM

Mine has been going since the 25th. Still going on today and consistently every 3 hours. Here's bits of the log each time the IP address changes.

2019-10-27 04:06:42 nat[22292]: <6> 211501 Initialization succeeded
2019-10-27 04:06:41 nat[22292]: <6> 211501 Initialization succeeded
2019-10-27 07:06:50 nat[2477]: <6> 211501 Initialization succeeded
2019-10-27 07:06:49 nat[2477]: <6> 211501 Initialization succeeded
2019-10-27 10:06:59 nat[12578]: <6> 211501 Initialization succeeded
2019-10-27 10:06:58 nat[12578]: <6> 211501 Initialization succeeded

The addresses have also not switched from a certain range.

This might be a separate problem entirely though, so I'll open a new thread on it.

Your case is like mine. No ads appear, and not as easy to solve.

Other thread has people saying that they did port reset and the DC and ads stopped for them. Did not work for me.

As a note, I have a friend who stays in my neighborhood (within 500m of my house), and one who stays a bit further out. Neither of them have this issue.

I'm also adding here that my ONU/BTU is the Alcatel one (silver unit), and my router is Archer C7 v4.

This post has been edited by blackbox14: Oct 28 2019, 04:49 AM

How do I go about doing this?

This issue started for me after I restarted my router some time last week, so that might be it. TM actually has a record of when the disconnecting started for every affected account, but it seems they're denying all responsibility or have no idea what their administration team did.

The support staff are quick to blame it on me and mention potential charges instead of thoroughly investigating their side first. I'm not sure what good sending technicians here is going to do at all.

Yeah, my friends in the area have not disconnected and I have warned them not to disconnect until the problem is solved.

I can't find the pppoe ID entry in my logs either. But like Schadenfreude, I'm in Kelana Jaya.

Thanks. I did try to use Cloudflare DNS which has DNS over https and DNS over TLS to no avail.

I don't think you need to worry as long as your pppoe stays connected. If you've restarted your network equipment in the past few days and are unaffected, then you're safe.

I'm wary of mentioning specific area but I'm quite near to paradigm mall.

Just got an update from a friend nearby that his house also lost PPPoE connection. This person was one of the people I warned not to turn off or reset their network.

We can't dismiss the possibility that TM got hacked somehow. They seem completely clueless about all this, and it's within service provider SOP in Malaysia to keep the truth hidden.

I understand you're frustrated, but was it really necessary to multi quote me with the same copypasta reply and demand people to post on fb?

Anyone who has contacted TM is doing their part already.

Also anything is possible until TM reveals the cause. I need only point you to the CIMB Clicks incident that happened several months ago where they were hacked. They still never admitted to it.

Let's just try to keep people updated on the issue here first and foremost.

So that makes you the 3rd Kelana Jaya user here. My issues also started since last week and I'm in the same area. And thanks for taking the time to test with different routers; I only have one on hand, so I wasn't able to do this.

The reply you got from TM was the same as mine. I plan to tell them off if they try to visit and blame me for it. They even had the balls to tell me to prepare to pay for a router replacement, lol.

And Deepavali was yesterday, so most of the staff are probably on vacation. We'll see if they start acting tomorrow, because it's the first working day since this issue has been mass reported.

I'll keep reporting here if I notice any changes, since it's confirmed my issue is somehow related to this despite the lack of popup ad. For now the disconnects remain consistent at 3 hours.

Update: My connection has remained up for the last 12 and a half hours. Last time it did the 3 hour disconnect was 8:37 PM yesterday.

The technicians who came to my house still thought the problem was on my end, with my router specifically. They were ready to replace the router...

I wasn't able to cancel my report before they came, so will probably still incur the RM 53 visiting charge.

There were actually some CIMB Bank branches and ATMs here that were closed on Monday while this issue was still affecting my area. Could be coincidence but I would not surprised if they got hit by it too.