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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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blackamikaze
post Sep 19 2018, 09:19 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:18 PM)
Around 2.14 pm..
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Is there alot of people that time? Did u do it at counter?
TSSilentVampire
post Sep 19 2018, 09:20 PM

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QUOTE(kennychan12 @ Sep 19 2018, 09:04 PM)
finally got the speed after figured out that my powerline ( tplink 1300 gigabit passthrough ) is bottlenecking my speed and changed to ugreen cat 6 20m cable ...
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Never ever use power line. They are unreliable and not worth it.
crixalisrox
post Sep 19 2018, 09:20 PM

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QUOTE(wilson1stop @ Sep 19 2018, 09:04 PM)
Lfmao, why you shared out my tricks pula?
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Hahaha because I got cheapskate mindset but I didn't do it myself due to the hassle.

It will be great for those who don't need the speed
kennychan12
post Sep 19 2018, 09:24 PM

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QUOTE(SilentVampire @ Sep 19 2018, 09:20 PM)
Never ever use power line. They are unreliable and not worth it.
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yes bro , thanks for recommended me a good quality cable biggrin.gif
hannchua
post Sep 19 2018, 09:44 PM

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QUOTE(JohnLai @ Sep 19 2018, 07:38 PM)
Technical issue aside, problem is TM bad attitude to existing subscribers.
Current style is "kalau you tak suka bayar lebih, downgrade je lah"  puke.gif
I was highlighting to her on why new subscribers got directly turbo to 100Mbps from 10Mbps while paying RM129 while existing subscribers have to wait until next year for turbo.
Then I requested my report to be kept open. It was closed 1 hour after the phone call against my request. vmad.gif
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I created 5 reports yesterday itself. All closed without anything happening. Maxis, Time or whichever new player can give me an offer even RM10 cheaper for 800Mbps and then 1Gbps next year can contact me...
set
post Sep 19 2018, 09:51 PM

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QUOTE(skyliner66 @ Sep 19 2018, 06:11 PM)
u mean u downgrade / upgrade the plan and TM change a new router for u?
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yes, was using the RG3444 thing whatever that was
jasonchaw
post Sep 19 2018, 09:51 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:18 PM)
Around 2.14 pm..
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around same time but today.
lets see if tmr my speed got upgraded.
Barricade
post Sep 19 2018, 09:53 PM

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Those who are on 100Mbps, really need cable to achieve full 100Mbps? I tried wifi max around 90Mbps only.... and I have high end Asus AC86U
Icehart
post Sep 19 2018, 09:55 PM

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QUOTE(Barricade @ Sep 19 2018, 09:53 PM)
Those who are on 100Mbps, really need cable to achieve full 100Mbps? I tried wifi max around 90Mbps only.... and I have high end Asus AC86U
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What about the WiFi receiver?
solsekuin44
post Sep 19 2018, 09:57 PM

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QUOTE(blackamikaze @ Sep 19 2018, 09:19 PM)
Is there alot of people that time? Did u do it at counter?
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A lot! Yes at the counter..

QUOTE(jasonchaw @ Sep 19 2018, 09:51 PM)
around same time but today.
lets see if tmr my speed got upgraded.
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Yes, I hope same like what they did to my mother's account.
Felt like some kind of a victory haha.
We paid RM157+ for 10Mbps. Then, they said will be turboed to 100Mbps only! Better for us to change the plan to the CHEAPER 100Mbps.

Worth hours of waiting la.
Barricade
post Sep 19 2018, 09:59 PM

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QUOTE(Icehart @ Sep 19 2018, 09:55 PM)
What about the WiFi receiver?
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iPhone 7
blackamikaze
post Sep 19 2018, 10:00 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:57 PM)
A lot! Yes at the counter..
hmm not sure why my line still not updated. Really piss me off. If there is a problem at least they should
tell me. Ask online chat and call cs both don't know and ask me to wait only. Really stupid lah.
JohnLai
post Sep 19 2018, 10:06 PM

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QUOTE(hannchua @ Sep 19 2018, 09:44 PM)
I created 5 reports yesterday itself. All closed without anything happening. Maxis, Time or whichever new player can give me an offer even RM10 cheaper for 800Mbps and then 1Gbps next year can contact me...
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Ya lor.....then when TM agent ran out of excuses to provide, straight away 'langsi' with customers. dry.gif
Too bad my area doesn't have alternative broadband provider other than TM.

QUOTE(blackamikaze @ Sep 19 2018, 10:00 PM)
hmm not sure why my line still not updated. Really piss me off. If there is a problem at least they should
tell me. Ask online chat and call cs both don't know and ask me to wait only. Really stupid lah.
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Asking customers to wait forever without explanation is TM culture. puke.gif
5p3ak
post Sep 19 2018, 10:06 PM

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QUOTE(crixalisrox @ Sep 19 2018, 08:57 PM)
For those who want to downgrade, can just downgrade T0 30mbps since no quota now.

Ltr if they implement quota next year then can upgrade to 50 or 100mbps.

Then can save 200 bucks for better router.

This will works right since they always encourage upgrade?
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you mean 30Mbps basic?

How so no quota? unsure.gif
TSSilentVampire
post Sep 19 2018, 10:07 PM

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QUOTE(set @ Sep 19 2018, 09:51 PM)
yes, was using the RG3444 thing whatever that was
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That is old. Hope they switch to something better.

QUOTE(Barricade @ Sep 19 2018, 09:53 PM)
Those who are on 100Mbps, really need cable to achieve full 100Mbps? I tried wifi max around 90Mbps only.... and I have high end Asus AC86U
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Nope. You can easily hit more than 200Mbps. My iPhone 7 max speed was 260Mbps on my in-laws 300Mbps turbo speed connection.

Make sure you are connected to 5GHz AC, 80MHz.
Scissorshand
post Sep 19 2018, 10:08 PM

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QUOTE(Barricade @ Sep 19 2018, 03:04 PM)
How much is the D-Link AC1200 DIR-842 router worth? TM provide to me when i upgrade to RM129 package, but i wanted to sell it because i already have ASUS.
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How much? $150?
fruitie
post Sep 19 2018, 10:10 PM

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QUOTE(OKLY @ Sep 19 2018, 08:50 PM)
So need to report to get it reversed or it will automatically be waived/credited back in the next statement?
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Need to report. The billing department will not know what has happened. I'm still waiting for mine to be reversed, I was told will be done in 15 days. You will need to wait till your PDF bill is ready first only call, else they won't entertain.
blissd
post Sep 19 2018, 10:14 PM

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Guys, does receiving the email header "Get ready for turbo speed Internet!" and "You've been Turbo-ed!" by Unifi qualify as the email confirming that I will get the turbo speeds?

Because I'm not sure why my speeds are still the same. Or do I have to change the modem? Or is there another such email?

Thanks!
imalmighty
post Sep 19 2018, 10:15 PM

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QUOTE(lol0919 @ Sep 19 2018, 10:51 AM)
actually they don't care, i mentioned the same thing with live chat support yesterday, that it is not fair to us, guess what he reply to me? He said "he don't even have streamyx and unifi on his area....", is he means that  it is even not fair for him? damn, what is the point to telling me this? he don't have unifi means he is not paying higher amount for slow speeds, and not annoyed by TM arrangement on turbo upgrade and unhelpful support staff, ... bangwall.gif
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He got no locus standi at all
coolguy_0925
post Sep 19 2018, 10:17 PM

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QUOTE(blissd @ Sep 19 2018, 10:14 PM)
Guys, does receiving the email header "Get ready for turbo speed Internet!" and "You've been Turbo-ed!" by Unifi qualify as the email confirming that I will get the turbo speeds?

Because I'm not sure why my speeds are still the same. Or do I have to change the modem? Or is there another such email?

Thanks!
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If you received You've been Torbo-ed your unifi should be upgraded by now

Off both your modem and router for 10 minutes and restart both again

Then run speedtest
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